Had a scheduled upgrade to 4K today. No-show, no-call from the technician. I call DirecTV and get some lame excuse with barely an apology. No offers of discounts for the inconvenience. I put in a request for disconnection next week. The operator made no attempt to dissuade me. Prices have gone up, while service has plummeted. The issues have been piling up for a while now, but I've always turned the other cheek. And they wonder why they are losing subscribers and money by the boatload. Been a customer since 2007 and this is how I get treated?