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Joey Stop Working After Software Upgrade

Discussion in 'Hopper System Support Forum' started by epeets, Dec 3, 2013.

  1. epeets

    epeets New Member

    Nov 24, 2012
    [SIZE=medium]My Hopper & Joey receiver displayed a message “receiver was update message” but after I saw this message my Joey has not worked since. [/SIZE]

    [SIZE=medium]See attached picture[/SIZE]

    [SIZE=medium]We found that:[/SIZE]
    • [SIZE=medium]This happens when you try to watch live TV and or when trying to watching a Recording[/SIZE]
    • [SIZE=medium]The Joey is confirm that it linked to the hopper[/SIZE]
    • [SIZE=medium]The Hopper is confirmed linked to the Joey[/SIZE]
    • [SIZE=medium]The Moca Signal is good[/SIZE]
    • [SIZE=medium]I did change the Solo Node Switch[/SIZE]
    • [SIZE=medium]If it hit the red button on the Joey Remote I can selected the Hopper and pause play that tuner, but on the Joey we have no picture[/SIZE]
    • [SIZE=medium]If I hit the guide button on the Joe IMG_00000295.jpg y remote the guide comes up and it current, but when I selected a channel the screen goes blank[/SIZE]
    • [SIZE=medium]If I hit the info button on the Joey remote the full description of the channel appears on the screen, but can no watch the program on the Joey TV[/SIZE]
    • [SIZE=medium]If it I hit the Live TV button on the Joey remote, nothing happen the screen stay black [/SIZE]

    [SIZE=medium]We call this issue to Dish Tech Support, after going through 1 regular rep and 2 advance reps we were unable to get the problem resolved. [/SIZE]
    [SIZE=medium] We did find that the Hopper & Joey is still old Software:[/SIZE]
    [SIZE=medium] Hopper: S328 NDEB 8/6/2013[/SIZE]
    [SIZE=medium] Joey: S292 ZADH 4/3/2013[/SIZE]

    [SIZE=medium]I see on line the software is up S428, is there any way to force my Hopper & Joey system to get the new software, or can you suggested any options for us to fix this problem we are having?[/SIZE]

  2. thomasjk

    thomasjk Legend

    Jan 10, 2006
    If you have the Hopper with Sling then S328 is the correct sw for the Hopper. S428 is for the Hopper with out sling. I don't know what the sw level is for the Joey but I have S357 on my Joey and S428 (original Hopper). Have you pulled the plug and done a reboot of the Hopper?

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