Direct CSR will not give me a 2nd HD DVR so, I'm thinking of looking for one on Ebay or Craigslist. I just need a SD DVR, you can use SD DVR when you have the HD feed, right? They told me if I get a DVR myself,it would not have a smart card. I would have to buy that for $25.00. Would the installer have those cards on them or do I have to have one mailed to me? What is the best SD DVR model number? Do I have any control over the model of HD DVR that the installer puts in? if yes, what is the best model number. Thanks for all the great information.