Finally made up my mind to switch to DTV. For me its always a numbers game, and the stars aligned that DTV was going to win. I was going through my AMEX discount ($200 gift card), which should combine with all other discounts. ($26/month, bonus $100 visa). I called the number, and everything seemed to ok, the CSR even allowed the a referal discount. As some may know, I tired to setup my account online to redem the rebates ($26) before installation (tommorow am), but the orginal CSR managed to both miss spell my name, and email. Today I was reading over all the terms, including the rebates, and decided to call and verify. Well low and behold: CSR says there no extra gift card, no referal, might not even get the AMEX rebate. Can't do anything. So, ~12 hours before install, I only could cancel. Question stands, are there any CSRs (not just DTV) that know what they are doing? I was looking forward to the switch, but glad I called before I was commited.