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Just Cancelled. What Now?

Discussion in 'DIRECTV General Discussion' started by toobs, Sep 29, 2018.

  1. toobs

    toobs Legend

    564
    15
    Oct 10, 2012
    I just cancelled Directv. Boy, that was a painful call. They do everything in their power to keep you as a customer. I had to tell them over and over that I wanted to cancel. Finally, they allowed me to cancel the service, but what now? What about their equipment? I have a HR34 and a receiver. Do they want them back, or can I recycle them?
     
  2. trh

    trh This Space for Sale

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    Nov 2, 2007
    NE FL
    Didn't they tell you what to return during that call?

    Doubtful they will want the 34 back. Just the access card. What receiver do you have?

    Keep your equipment for several months just to be sure they don't charge you a no-return fee.

    Don't remove the plate from your roof. You can remove the upright pole and dish, but you'll risk water intrusion if you take the plate off.
     
  3. toobs

    toobs Legend

    564
    15
    Oct 10, 2012
    They just told me that I will get an email sometime after 24 hours on how to return the equipment and they will pay for shipping. I hope that they want their stuff back because it will save me a trip at trying to recycle. If not, I will keep them until the end of the year and see what happens.

    There is no way to get to the roof because I live in a condo complex.

    I just got confirmation that my account has been disconnected.
     
  4. litzdog911

    litzdog911 Well-Known Member

    12,327
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    Jun 23, 2004
    Mill Creek, WA
    They won't want the dish back. That's yours now.
     
  5. CTJon

    CTJon Godfather

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    Feb 5, 2007
    When I cancelled I told them I was moving to an apartment where I would have no access, etc. Got no argument from them. They sent email with return information which I took to UPS store where they are set up to do DirectV returns by just scanning the email.
     
  6. PCampbell

    PCampbell Icon

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    Nov 18, 2006
    enjoy all the money you will save
     
  7. 1995hoo

    1995hoo AllStar

    147
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    May 14, 2004
    Fairfax...
    For the OP, what are you getting to replace it? I'm investigating my options right now and am interested in hearing your experience. (Trying to price out what FIOS TV would cost is a pain in the arse, but then trying to figure out the startup costs for something like Sling with the various equipment expenses is also a hassle.)
     
  8. linkstorinks

    linkstorinks New Member

    8
    2
    Aug 13, 2014
    MN
    I cancelled as well just recently as a 14+ year subscriber, they did not offer really anything to make me even contemplate staying only that the lady i spoke with stated that i will get some great re-connection offers soon. I called to cancel the account on the 23rd to have it disconnected on the 28th (end of my bill cycle) they deactivated my UN and login so was unable to access my account online after that call as well. I did only get a email stating that my service was disconnected on the 28th. They said i would receive a letter within 7 days but haven't seen anything yet either. No clue what I am supposed to return either, just an entire sloppy mess they have going on now as well. Can't get a straight answer from anyone over there and I have seen horror stories about those that have cancelled being charged for non returned equipment etc. I have fiber internet so we are currently doing a trial of SlingTV via firestick currently and using OTA as well for locals. so far it has been ok, but just a pain for automation of using multiple remotes etc. Content is fine as I only watch sports for the most part and like the fact I can watch redzone channel ala carte. I will probably do a trial on the others as well during the hockey season and just do a 2 month sub with Sling to get the roku express stick for free and re-evaluate then. Until then I wait for this letter to show up, will give them until the 8th of October until I get pissed if I do not see anything.
     
  9. 1995hoo

    1995hoo AllStar

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    May 14, 2004
    Fairfax...
    If you don’t mind my asking, please let us know how Sling works for you.
     
  10. jimmie57

    jimmie57 Hall Of Fame

    9,130
    660
    Jun 26, 2010
    Texas City, TX
    Welcome to the forum.
    Most times they want receivers and clients returned. Some of them they don't want back.
    It is rare for them to specify the remotes for them.
    The wiring and the dish all remain. If you remove your dish, do NOT remove the screws that go into the roof. It will cause a leak.
    Good luck.
     
    Rich likes this.
  11. bmcleod

    bmcleod Mentor

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    May 13, 2006
    California...
    When you cancel Dish they send you a single box and label to ship things back; there’s a sheet included with a list and pictures of exactly what they want: DVR’s, clients, switches, LNB’s, remotes, power supplies, they even ask for HDMI cables. They also charge you $16 for this.
     
  12. ScottF

    ScottF New Member

    4
    0
    Dec 31, 2004
    I just cancelled last Monday after 10 years with Direct. On Tuesday I received a phone call from 970 area code. This was a retention type specialist and he offered deep savings to stay, but I had already decided that I needed to do something else. Over the years I have never had a good company customer relationship with AT&T and when they purchased Direct I knew my days of being a customer was probably numbered. On Thursday I received an email telling me to take my HR-44 to local UPS store and they would take care of packing and returning the equipment. The other receiver I have is a HR-24 and they do not want it back. The CSR on the Monday cancellation call said I will get an envelope to mail back smart cards but as of today (Sunday) that has not arrived. No mention of the smart cards going with the HR-44. The email listed exactly what they wanted to be taken to the UPS store.

    Hope my experience helps the OP.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

    31,881
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    Feb 22, 2007
    Piscataway, NJ
    I've been looking at houses for over a year. Some of the homes had FIOS and if the owner was available I asked how they liked FIOS. None of them had ever had D* or Dish, all seemed to transition from cable to FIOS. All of them told me the same thing...the PQ is similar to what they had using cable. I went from cable (Cablevision) to D*. I know the PQ is better on D*. At least it was in 2002.

    Rich
     
  14. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    What is PQ? (picture quality?)
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

    31,881
    1,045
    Feb 22, 2007
    Piscataway, NJ
    Yup. Most important thing as far as I'm concerned when considering TVs and services. I know the acronyms are bothering you, you'll get used to them and I'll try to put an explanation in parentheses (I just looked up the spelling of "parentheses" and found this: A parenthesis is one of the marks usually called (ordinary, or curved) brackets in the UK or material set off by a pair of brackets (or commas or dashes). ...Parentheses is usually used to refer the pair of brackets often used to set off a parenthetical – but the term could also be used for more than one parenthetical.)

    I'm looking at the explanation and it seems one "bracket" is called a "parenthesis" and "parentheses" are both brackets. Had no idea. See what happens when you ask such a simple question, "What is PQ?"? :)

    Rich
     
  16. 1995hoo

    1995hoo AllStar

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    May 14, 2004
    Fairfax...
    I’m not too concerned about PQ on Verizon because I’m familiar with their service from watching TV at my parents’ house (they live about 20 minutes from here) and I’ve found it to be comparable to DirecTV’s PQ. My parents were over here for dinner last night and I asked them what they pay for TV, but they weren’t sure due to having the service bundled with Internet and phone and being automatically paid.
     
    Rich likes this.
  17. linkstorinks

    linkstorinks New Member

    8
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    Aug 13, 2014
    MN
    Yeah I know the dish remains, etc. I have 7 receivers so who knows what they want couldnt tell you what model each one is exactly without being able to access my account online. Received a email today for a bill for 2 cents, haha. Considering I paid in full up to the disconnection date I will give them my 2 cents of suck it! Funny the bill also says. 'SORRY TO LOSE YOU AS A CUSTOMER" highly doubt that one. I will wait until the 8th like stated until I give them a call again unless I see the letter prior as they stated I would receive.
     
  18. icr2002

    icr2002 Mentor

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    Feb 26, 2005
    If u dont pay the 2 cents ATT started late fees. Youll get a $4.95 late fee till u pay it all up. Every month that goes by unpaid. Then it will go onto collections. Just a warning
     
  19. trh

    trh This Space for Sale

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    Nov 2, 2007
    NE FL
    Send them a nickel in the mail taped to your bill. :)
     
  20. linkstorinks

    linkstorinks New Member

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    Aug 13, 2014
    MN
    Nah, they aren't worth the stamp to send it anymore. I would rather call them and give them my $0.02 after I send my equipment back and get that taken care of first. Considering I have already talked to someone prior to that bill as the first out of cycle bill they sent was $160 now it is 2 cents, but the rep said you owe Zero. Had to get that one in a chat transcript for my records though just to cover my bases, so I can really give them my 2 cents when I make my final adios call. Really hope now that the NFL pulls the plug on DTV after the 2019 season as they can per contract with them and see how many really jump ship if they can get it via streaming options. Reap what you sow AT&T.
     

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