During the call I was debating between taking a Genie upgrade plus two clients or just the Genie. I have a few DVRs that have alot of recordings on externals. I mentioned this and the rep indicated that as long as the recordings were on an external drive that I would be able to use them with the Genie - that the recordings were married to the account. Perplexed, but hopeful, I asked if this was new. The rep responded that it had been this way as long as they had been working there - about 2 years. I questioned it a few more times and was assured each time. In addition - the rep indicated that I would only need a USB external drive. When I questioned this, again hopeful, I was again assured that USB drives work and that they had been using USB for a couple of years. These two items, especially the first, would be great news if accurate but it goes against what I know.