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Just got the HR23

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by nicoff, Jun 3, 2009.

  1. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    There was a very short run of HR20-100B that were matte black.
     
  2. videojanitor

    videojanitor DBSTalk Club Member

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    Now how about this: I just received the HR23 that I ordered from Amazon. It is piano black. I called to activate it and was told that the access card was previously used on another account, so they have to send me another one ... and charge me $20.

    How can this be? The card was SEALED! Anybody heard of this before? I am baffled.:confused:
     
  3. DogLover

    DogLover Hall Of Fame

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    That does sound weird.

    I suppose someone could have tried to activate it without putting in the access card. They couldn't get it to work, so they returned it? Otherwise, I suppose that it could have just been a clerical error that showed the access card as previously used.
     
  4. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Sounds like a return to me.
     
  5. videojanitor

    videojanitor DBSTalk Club Member

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    Yeah, this is really weird. I was a little suspicious when it showed up in a brown box, as I was expecting the more colorful packaging that the retail store units have -- though I have never seen an HR23 in a store, so didn't know if this was normal. However, it had the DirecTV seal on the outside, and inside everything looked pristine -- all the cables were there, remote with sealed batteries and the sealed access card. The unit itself was spotless -- not so much as fingerprint on it, so it looked new to me.

    I asked the guy in the access card dept. how the card could be "used" when it was sealed, and he said "maybe somebody resealed it?" Hmmm, I don't think so -- this was factory fresh.

    Oh well ... just another typical story for me. I always get hosed!
     
  6. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    The access card situation is an odd one, but I suspect that the access card was incorrectly coded. If that's the case, you may be able to get a $20 credit.

    As far as the packaging, DIRECTV equipment that is shipped straight to you will often come in a plain brown box. Not only is it less expensive to make the box (which you'll likely toss anyway) but the plain brown packaging is more likely to adhere to the various shipping rules out there, and not require that it be put in another box just for shipping.
     
  7. videojanitor

    videojanitor DBSTalk Club Member

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    Hey Stuart, what does that mean when you say the card may have been incorrectly "coded?" Are you talking electronically, or the number that was assigned to it?
     
  8. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    The access cards are programmed with a number. It's not like they have physical holes punched in them. It's possible but unlikely that two of them were encoded with the same number.
     
  9. videojanitor

    videojanitor DBSTalk Club Member

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    Stuart,

    I understand that. As far as I know, it never got as far as reading the code from the card -- the problem occurred as soon as I read them them the card number and they tried to put it into the system.

    An update: I emailed Amazon about it and received a response from the third party seller that actually handled the transaction. They said they don't sell refurbs, and asked me for the card number so they could follow up with DirecTV.
     
  10. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I've heard that every once in a great while there is a defective one too...
     
  11. jasonblair

    jasonblair Icon

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    Do you have info as regards to glossy black and flat black?
     
  12. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Nobody seems to be able to lock that one down.

    Of the models that some have seen a matte finish on there have been other reports of glossy as well.

    I get the sense that there isn't a for sure matte finish model. I think the best shot for anyone looking is the HR20-100. I suspect that the reports of glossy HR20-100's were either miss reported or anomalies but who knows for sure...I bet in this case, not even the Shadow knows. :eek2:

    Mike
     
  13. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Your HR23-700 is matte black? All the ones I've seen are gloss black. :scratchin

    Some people would like their components to match. I think that's why there has been so much discussion. :grin:

    Mike
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    The seller probably bought the 23 from someplace that made him sign an agreement to activate the receiver within a certain time frame. You can activate a receiver without putting the card in the receiver if you know what you're doing. So the seller activates the receiver and then deactivates it and sells it. Don't know what happens to him after that, you'd think he'd have to return the HR to D*, but perhaps he found a way around that too.

    Rich
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yup.

    I understand that, I'm just happy if they work. I've had a lot of people in the house watching recorded programs on my variously finished HRs and no one has ever commented on the finish or color. I've gotten to the point where an HR that actually functions properly could be pink and I'd gladly use it. (Pink? Nah., well, maybe.)

    Rich
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    I seem to remember reading about black 20-700s too.

    Rich
     
  17. RACJ2

    RACJ2 Hall Of Fame

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    The HR22's were also made in piano gloss black. I have 2 of them.
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Better ask Fred.
    HR20-100B was the short run of black DVRs.
     
  19. roadrunner1782

    roadrunner1782 Icon

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    If anyone wants to see the black HR20-100 just go to the first look page. Plenty of pictures. As far as the HR22 and 23 go they are all black, some are glossy some are matte.
     
  20. videojanitor

    videojanitor DBSTalk Club Member

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    Hmmm, well that would make sense, but this wasn't from an individual, but rather a retail store, and a very reputable one at that. I received two phone calls from the store and they were very concerned and confused about this -- they wanted the serial number of the receiver and access card number so they can contact D* to see what is going on.

    To me, this just seems like there was a clerical error somewhere. The way the receiver and accessories were in the box, it doesn't appear that it has ever been touched.
     

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