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Just secured NFL Sunday Ticket With Superfan Free For 2009

Discussion in 'DIRECTV Programming' started by Msguy, May 31, 2009.

  1. MountainMan10

    MountainMan10 Icon

    Jan 30, 2008
    As far as I know the only restriction is you can only watch from one computer at a time. I only used the desktop application so I don't know about the web browser version. The quality was amazing considering the bitrate available.
  2. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

    Jan 21, 2003
    This is not true actually. There will still be SD feeds of all the games just as there always has been. However, that doesn't mean your decade old receiver can still get those SD channels. Earlier this year they went over the total number of channels those old receivers could tune to and had to choose channels they would no longer get and things like MLB Extra Innings was part of that. They very well could do the same for Sunday Ticket. BUT, all you'd need is a newer standard receiver like a D11 or D12. No need for an HD receiver unless you have an HDTV and want to upgrade of course.

    Be aware though and be very careful because upgrading to new equipment will start up a 2 year commitment which may invalidate your grandfathered status of Sunday Ticket only (which they haven't offered for a long time now). So be prepared to get at least the family pack and then suspend your service once the season is over (I know a couple people that do that).
  3. Dr Evil

    Dr Evil Cool Member

    Jun 24, 2009
    Well, I find out more every time I call them.

    The flyer is misleading, it doesn't offer free Superfan and the upgrade doesn't have anything to do with HD broadcasts. It has to do with guide changes that old equipment can't adjust to. Also, the receiver they will give you is not HD.

    I was talking to the special phone number for upgrading the equipment so when I moaned about not getting free Superfan there was no response. I will call to cancel and get the Sales types in the hopes I can get Superfan at no charge for this year.

    I will keep you posted on how it works out.

    Dr Evil

    P.S. I am grandfathered in on the ST package without a Basic Package AND if I stick with ST I am only signing up for the 2009 season, nothing else. No multi year commitment or anything like that.
  4. joshjr

    joshjr Hall Of Fame

    Aug 2, 2008
    NE Oklahoma
    If they want you to upgrade and that will start over on a comitment then I would just by what you need on ebay or something so its owned and no new commitment or lease fee. There is always a way around something.
  5. RACJ2

    RACJ2 Hall Of Fame

    Aug 2, 2008
    What bonscott87 was warning you about is that if you take the deal, it may invalidate your grandfathered status. The CSR may not mention that, but it could happen. So be sure that you clarify this prior to accepting their offer. Any updates Dr Evil?

  6. CincySaint

    CincySaint AllStar

    Jan 16, 2008
    This is true because it happened to me last year. I too was grandfathered with no programming and ST. But I really wanted to upgrade to HD. The only way that D* would allow me to add any equipment was to get programming. So I dumped TWC and have never looked back.
  7. Golfman

    Golfman Icon

    Dec 20, 2007
    Reston, VA
    Last year I had an HR20-700 that was owned by me fail and I had them replace it with an HR21-100. When the first bill following the replacement rolled in they had charged me for grandfathered stuff that I was getting previously for no charge. When I inquired about this they said that when I replaced the failed receiver with the new one it had changed me over to a "new" 2 year commitment that eliminated all my previous "no charge" options. It took me a couple of hours on the phone and several escalations up the food chain until I got them to agree to give me credits for my previous "freebies" but the way it's set up now I have to call and request these credits on a yearly basis in order to get them carried over from year to year.

    Be very careful when you enter into any equipment changes with them that you fully understand what additional commitments and charges they are going to hit you with. It's a pain to get them to adjust your account after the fact and they may not do it.
  8. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

    Jan 21, 2003
    Yep, this was what I was referring to in that DirecTV now has more channels then the older recievers can tune to.

    An example (numbers out of thin air, we don't know the exact specs):
    Those 10-15 year old receivers only have enough memory to understand a total of say 500 channels. DirecTV has exceeded that and now has say 600 channels. That means those old receivers can't ever tune to all the channels DirecTV now has. So they have changed the guide to pick and choose which channels these old receivers don't see and for the most part they are the sports channel packages since most people don't take those and thus the "core" channels still work for the vast majority of people still with these old receivers. Hope that makes sense.
  9. Flyboy917

    Flyboy917 Legend

    Oct 24, 2003
    Money aside, what gets me is having to pay extra to get the original feed. More than likely all NFL games will be in HD this year. To make people with HD equipment/service pay extra to get the original signal is extortion. "pay up buddy or we will downgrade your signal!"
  10. colebert

    colebert Legend

    Aug 19, 2007
    Called in to cancel ST & SF. Said I didn't want to pay for HD games and that I would just do without this year. Rep offered me free SF & $5/mo off Sunday Ticket (however much that is, I don't know.) Took the deal. 3rd or 4th year now we free Superfan.
  11. Kansas Zephyr

    Kansas Zephyr Hall Of Fame

    Jun 29, 2007

    We already pay for "HD Access", and all of the broadcasts originate in HD.

    Make HD part of the basic ST, for those with HD Access.

    Take all of the NFL Mix, Red Zone, and Internet access, etc. and bundle it as SF, for an additional cost.
  12. patsrule316

    patsrule316 Legend

    Sep 28, 2006
    I called yesterday for the first time. They offered me 10$ off for 6 months, but no free SuperFan. I turned it down and will try again another day.

    I've been a customer since 2003 and had ST every year and have never paid for SuperFan. I won't this year either. If I don't get the deal before the season starts, I will cancel.
  13. RACJ2

    RACJ2 Hall Of Fame

    Aug 2, 2008
    I agree with you, but the way they are splitting the billing into 3 items now worries me. I hope next year they don't charge $99 extra for HD and then another $99 for SF.

    06/19/2009 XXXXXXXX9393 NFL SUNDAY TICKET 2009
    06/19/2009 XXXXXXXX9393 NFL SUNDAY TICKET SF 09 HD
    06/19/2009 XXXXXXXX9393 NFL SUNDAY TICKET SuperFan 09
  14. Bill Broderick

    Bill Broderick Icon

    Aug 25, 2006
    Long Island
    Your mistake was telling that you want to cancel and then hoping that they would try to save the account.

    It's a much better strategy to tell them that you are debating whether you want to keep Sunday Ticket this year due to the high cost and the fact that money is tight, given the curent economy. Tell them that you've been told that DirecTV has some offers available to help offset that cost and would like to know what offers are available for you.

    Even if they tell you that nothing is available, you haven't committed to cancel yet.
  15. marlen

    marlen Legend

    Sep 2, 2006
    You're right. Threatening to cancel (at least this year) is not working so much. I've received SF for Free every year since it started, and used the line: "I was "grandfathered into free SF, but it hasn't shown up in my account yet? - and if Free SF is not available - It's going to make this package pretty pricey for me". The original CSR said - I was already "auto-renewed (6-payments $49.99 each), but did not show grandfathered in for Free SF.

    I asked for retention, but he said the have a new department for Sports package inquiries such as this. He transferred me to the "Premium Save Team". (Never heard that one before). In any case, he pulled up my account and said I was "eligible" for Free SF. I asked what that was based on and he said length of service with D* (11 years) and On time payments (thanks to auto pay). I didn't ask for anything else. Just happy to save a "C-note" and be able to see watch what the Bills will be able to do with a revamped offense in glorious HD!
  16. schlar01

    schlar01 Godfather

    Jul 16, 2007
    Edit: .............
  17. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    There are alot of variables being posted, in terms of longevity with DrecTV as a customer, service time already getting NFL ST, and other factors.

    Likely there are varying degress of "negotiation" rules around what can and can't be done. In some cases, they may do nothing.

    Somehow, they have to pay for the carriage fees to the NFL...
  18. Kansas Zephyr

    Kansas Zephyr Hall Of Fame

    Jun 29, 2007
    FWIW...I've been a Total Choice-Plus/Premier and SundayTicket customer since 2004...and SuperFan whenever that started.

    So, I called and mentioned that I saw the ST/SF renewal notice on my last statement...and asked if there were any discounts available.

    The CSR offers $20 for 6 months. So, I took it.

    While I was on the call this appears, under activity since last bill:

    I'm happy. As long as I get "HD for free" I'm cool.
  19. Dr Evil

    Dr Evil Cool Member

    Jun 24, 2009
    I called tonight (1-800-531-5000) and when the recording asked me what I needed I said "retention" then it asked if I wanted to change service or cancel service and I said cancel service.

    I was switched to a live person and I used the technique recommended by Bill Broderick (thanks Bill !)

    "you are debating whether you want to keep Sunday Ticket this year due to the high cost and the fact that money is tight, given the current economy. Tell them that you've been told that DirecTV has some offers available to help offset that cost and would like to know what offers are available for you."

    The result was Free SF and $10 off ST.

    I'm happy!

    Dr Evil
  20. psunate77

    psunate77 Godfather

    Aug 18, 2007
    How long before DTV calls people bluff on this and starts canceling services?
    I cancelled mine after last year. If they re-do a Redzone package I will climb aboard, but overall ST is useless. I can only watch obe game at a time and I live in my teams market.

    I do think people who continue to ask for deals are pretty lame though.

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