We have two old HR20's which on which the guides are getting very sluggish. I couple of weeks ago I was offered the HR34 for $100 but declined at the time. So I called back, got into retention and complained about the receivers and said they should be replaced. I was transferred to tech where the only deal they would offer was $400 PLUS installation charges. I'm not a long time customer, I'm a very long time customer, and this is the way they treat me? Any strategy suggestions for a call back?