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Just Tried to Get HR34

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jangell2, Sep 24, 2012.

  1. gilviv

    gilviv Godfather

    Sep 18, 2007
    Miami, FL. USA
    I must be one of the lucky ones then..... cuz D* is always taking care of me!:) Really, last month I noticed that the HD fee was added back on my bill so a call to D* resulted in a very nice CSR saying "sorry for that" and adding a credit for 1 year off HD plus Showtime free for 3 months. I never really asked for anything free, just called to ask if the 2 year HD waiver was officially over or was a billing error made but the CSR looked at the account and went too work on the perks! A year ago when I decided on upgrading to Whole home, I called and got a great price on adding 2 more HDDVRs plus WholeHome.... paused and asked "if that was the best they could do".....5 minutes later they scheduled the upgrade with 3 new HDDVRs and 1 HDR plus a tech to upgrade the thing for $150, originally quoted at around $450, lucky I guess?:grin: IMHO in about the 6 years I've been with D* they have always made it a point to give or offer great stuff/deals without me ever asking or expecting anything, maybe thats what "FLAGS" an account one way or the other, don't know?:confused:
  2. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

    Aug 16, 2006
    jangell2 - I have 2 HR20-700's too and they were getting pretty slow.

    Hint - try unplugging them for at least 6 hours. You can do one at a time if you want.

    I don't know why it worked, but they're almost acting like new boxes again.
  3. rsblaski

    rsblaski Icon

    Jul 6, 2003
    Southern Nevada
    For those who never get offers from D* , check your account around your anniversary date. I always get an offer for something. I`ve been offered anything from a free movie to a free or discounted receiver or dvr. Don't expect to get any notification, you have to look for this on your internet account page. The first time I found this was just pure luck. Now I check every July. Last time I got a free HD dvr.
  4. rainydave

    rainydave AllStar

    May 28, 2006
    I'd say that blanket statement isn't true.
    11 year customer. I have received 2 HR21 for free (including a new dish when the first one was installed) in the last couple of years. Just received an HR34 with Whole-home install for $80 total last month.
    Not to mention the $30/month credit for 12 months I received back in June of this year.
    Oh year, and I had a $10/month credit for 2 years that expired in June.

    Other than that...
  5. rainydave

    rainydave AllStar

    May 28, 2006
    Last year I received an anniversay gift that I didn't want. I called in and asked if I could swap it for something else. I ended up with a $5/month credit for 3 months.

    MONSTERMAN Godfather

    Aug 18, 2007
    Crystal Bay...
    "Facts" would negate your statement. Speaking in generalities but specific to this topic, companies cater to new customers over old (loyal) customers b/c "of course" logically they want more customers and obviously the better deals bring in more new customers (duh). I've been with directv now since '97 with two separate accounts.

    Other than that... your little "deal" doesn't even come close to what is offered now to new customers not to mention $120 off ordering from costco:


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