"Known issue"? But no mention of it here...

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by sremick, Sep 25, 2014.

  1. sremick

    sremick AllStar

    75
    0
    Feb 4, 2008
    I starting having a problem with my VIP722K today. If you hit the DVR button, the DVR menu never appears and no other buttons respond at that point. You can continue watching the channel you were on. If you reboot the DVR, it'll respond to other buttons until you hit the DVR button. I've tried rebooting several times now, and on 2 of those times when it booted it said an error about a hard drive failure. But it doesn't say that every time.

    I started a chat w/ Dish tech support, fearful that my HDD in my fairly-new DVR was dying. Instead, I got some interesting info:

    "This is a known issue that our engineering team is currently looking into."
    "We've had numerous reports so they are working on a fix."
    "They usually take place through software update."
    "This has been happening since 9/21/14. no report at this time as to what caused it."

    I'd take that as good news... except, if it were really a known problem since 9/21 I'd expect to see SOME mention of it on here (or another particular forum). But I search and... nothing. So now I'm suspicious. Am I missing a thread somewhere? What do others think?
     
  2. Stewart Vernon

    Stewart Vernon Roving Reporter Super Moderator DBSTalk Club

    21,650
    401
    Jan 7, 2005
    Kittrell, NC
    I can't say that this sounds familiar to me either... I too would be suspicious that my hard drive was failing... that's an ominous bug, that IF it is a known issue I would think they would be working hard to stomp that one out.
     
  3. CeeWoo

    CeeWoo Godfather

    359
    2
    Dec 1, 2008
    My 722k started doing the much the same this morning. sremick, is this still happening to you? i appreciate your post that the DVR button seems to muck stuff up. I just did about my 4th hard reset of the day and I think I'll avoid the DVR button (oh, but my wife is gonna be pissed LOL)

    I've been told the 'fix' is scheduled for sometime this month
     

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