Welcome aboard 921Blues - Keep reading through the forums. There is lots of factual, informational, and interesting data. It sounds like you have a lemon of a 921. I have problems with both of mine but it seems not nearly as frequently as yours. I'm hopping that the next software update, L214 will fix the problems. You should contact E* in attempt to get a more functional unit. E* does value you as a customer. The 921 just didn't turn out as a stellar product. In several months, E* is going to begin a conversion process to MPEG-4 technology. Once the 921 bugs get fixed (thinking positive here), the new technology may render our current units as obsolete and the new might be just as problematic as the current.