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L3.65 Software Experiences / Bugs

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Ron Barry, Sep 28, 2006.

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  1. Sep 29, 2006 #41 of 232
    whatchel1

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    The weakest station sometime this afternoon has come back on. It is now showing 62 on the signal strength. The other stations are still at the same point that they were earlier. It could be possible that station was having a problem. But the total strength on all the other stations are still about 10 points lower on the signal strength scale still. The Panasonic I have doesn't show it's signal strength it just a work or drops off the cliff.
     
  2. Sep 29, 2006 #42 of 232
    gsarjeant

    gsarjeant AllStar

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    I may be experiencing the OTA issue as well, but it's hard to tell because I'm so close to the towers. I used to receive 5 channels, 4 of which were in the high 90s - 100% and one of which was in the mid 80s. Now I have one at 100, one in the high 90s, two in the high 80s and one in the low-mid 80s with some dropouts. I'll keep an eye on it and see if it's just something atmospheric or something more systematic.

    The good news for me is that I never watch the one that's dropping out. ;)
     
  3. Sep 29, 2006 #43 of 232
    Mike D-CO5

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    I am getting the same ota strengths as before on 365 or 363 or 360. The other day I moved my skew on my sat dish to tweak the strength on 119 and 110 , which also moved my terk 44 clip on antenna and then I had to repeak the clip on antenna because I lost signal strength on my strongest hd station- cbs.
     
  4. Sep 29, 2006 #44 of 232
    Ewingo401

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    3.65 seemed to to correct the two biggest problems I had with 3.63. The first of course was the audio drop outs, they seem to be gone now. Also I was experiencing a lot of "jumpy" video when there was alot of movement on screen on both live and recorded programming. 3.65 seems to have fixed this as well. Although for some reason my tv entertainment button has been disabled. It was working with 3.63...oh well I didn't think i would use it that much anyway.
     
  5. Sep 29, 2006 #45 of 232
    Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    My guess is ewingo.. you will see it ungrey after a couple of days.

    and... :welcome_s hope you find our corner of the net to you liking.
     
  6. Sep 29, 2006 #46 of 232
    boylehome

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    Ron,

    Concerning "TV Entertainment 3," once content is included, how do we delete it? I have watched a program, but after it concludes there is no delete feature.

    John
     
  7. Sep 29, 2006 #47 of 232
    Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    I think the deletion and control is under Dish's Control based on the fact that it magically appears and the Delete buttons are greyed out. THat would be my assumption. Same Paradigm as VOD.
     
  8. Sep 29, 2006 #48 of 232
    nightfly85

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    Yes, from mount wilson.
     
  9. Sep 29, 2006 #49 of 232
    Ron Barry

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    Hmmm I have no problems with OTA mapping. Wonder if the fact you are in Oceanside is the difference. Is Oceanside part of the LA area or consider part of San Diego? I am impressed that you can get a signal in Oceanside from Mt Wilson.

    This is the first time I have heard of someone in SoCal not getting their OTAs to map.

    I am surpised you can get both LA and SD locals. Well my only guess would be that subbing to both locals might be confusing the 622.
     
  10. Sep 30, 2006 #50 of 232
    Steve H

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    Don't ask me why the I majority of my audio problems are when NASCAR is on (NBC is really bad on audio "worble")!!!!!! The race this weekend will be a good test. for what it's worth - NBC "worbles" on other shows as well but the NASCAR race seems to be the worst.
     
  11. Sep 30, 2006 #51 of 232
    JohnPgh24

    JohnPgh24 Cool Member

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    wow... some people are never satisfied...
     
  12. Sep 30, 2006 #52 of 232
    MarcusInMD

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    Experiencing the Pause to Live TV problem. I am thinking that this is an implementation because of the Tivo crap. Bye bye Pause Live TV.

    BTW, it goes to LiveTV if you press pause to restart the video OR you press the play button to restart the paused video. It appears to me that this is by design and not some bug introduced because of strange audio drop outs.

    I bet we will all have to get used to this. Thanks Tivo!! I hear your S3 is crap too.
     
  13. Sep 30, 2006 #53 of 232
    epaul

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    I've got a question for the "live tv pause" folks. I'm at work right now and can't try it.

    If you are recording a live program does the pause button work like it used to?
     
  14. Sep 30, 2006 #54 of 232
    David_Levin

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    Wow, far be it from me to actually expect my 622 to actually fire events at the programmed time (plus, I wasn't even experiencing the audio bug). Welcome to the forum, and thanks for the very nice first post.

    PS. I think Dish was going to get 363 out the door even with minor bugs (though the audio problem was probably worse then then expected). They needed to get "TV Entertainment" up there to do the "Friday Night Lights" premiere on schedule.

    Edit:
    JohnPgh: As I ponder. You're initial message has the tone that you feel personally insulted. Perhaps you are an E* employee and just signed up to defend yourself. If so, you were probably under a huge amount of pressure to get the audio fix out. And, we do appreciate the software fix (even though the bug should not have gotten out in the first place).

    But that's not to say this update couldn't have been handled better. As many people have mentioned. Update during off-hours. And, even better, add logic to the 622 so it doesn't start reprogramming the flash (memory), within 1 hour of a timer.

    Actually, since the boxes sometimes require a reboot after a software updated, my preference would be to download the new software, then prompt the user before installing the update (this could be an option - like the 501/508/510).
     
  15. Sep 30, 2006 #55 of 232
    lakebum431

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    Are you serious? This didn't happen to me, but this is a big deal! I feel for the poster big time!
     
  16. Sep 30, 2006 #56 of 232
    James Long

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    Gentlemen. Act like gentlemen.

    People complained out the wazoo about L363 and Dish issued a fix (L365). Instead of waiting for overnight they made that fix available IMMEDIATELY - which some would consider good service getting the fix out there as soon as possible.

    A side effect of immediate was that IF your receiver was in standby it took the update. (Actually, that is the idea of immediate rather than a side effect.)

    Updates are not instant. Once the file is downloaded and the receiver goes into the "reprogramming your receiver do not disturb" phase the receiver can not do anything else except be reprogrammed. (If a DVR event fired during the download phase it is likely that the download would abort and one would lose less of their recording as all the receiver has to do is reboot and possibly grab the EPG).

    The complaint boils down to "my receiver was broken and E*'s fix came at a bad time". Balance that against the demands to get a fix ASAP and you should be able to see the problem - and ask yourself "do you want it fixed or not"?

    People who were watching TV (or had their receivers on) when L365 spooled were not affected by the availability of L365. But for the FEW that happened to have their receivers off there was a problem. (L363 did not cause the missed record - the combination of the availability of L365 and your receiver being in standby caused the missed record).

    Sorry - perhaps E* shouldn't work so hard to fix things?

    Whine when it breaks and whine when E* fixes it. I believe that is the point JohnPgh24 was getting at.
     
  17. Sep 30, 2006 #57 of 232
    lakebum431

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    James -
    I disagree with you on this one. I am well aware of the update process. And this is the exact reason that they usually send the updates at times other than prime time (in any time zone). The whole point of having a DVR is for it to record programs without you thinking about it. The time that they sent the update was not ideal, and I would hope that they think about this in the future. As I said before, this did not cause me a problem, but it did cause problems for several users.
     
  18. Sep 30, 2006 #58 of 232
    lakebum431

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    And by the way, who isn't acting like a gentleman here?
     
  19. Sep 30, 2006 #59 of 232
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    I believe that the first report of L365 had the update at 6:30pm EDT ... before prime time. And as noted, the receiver MUST be in standby to take the update. For the relatively few who had their receivers off for the hour before a recording the timing was a problem. But it is also a catch 22 where people were screaming "fix this immediately" and apparently not meaning "immediately".
    Anyone who forgets that this is a support forum that has no bash rules. (The same no bash rules all of DBSTalk has, but they are expected to be followed more closely here than anywhere else.)
     
  20. Sep 30, 2006 #60 of 232
    lakebum431

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    James, I get so tired of listening to you defend DISH all the time. At some points you just have to realize that they don't do eveything right. I think DISH does a lot of stuff right, but in this case I think they dropped the ball, and in my opinion that is an important "support" issue that DISH should be aware of. It did not spool to every receiver that was in standby at 6:30 eastern. As I'm sure you are aware not all receivers that are in standby get updates at the same time. And because of this DISH should be sure to address the issues that have already mentioned in this thread.
     
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