L331 problems

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by swamper, Mar 14, 2007.

  1. dougj6502

    dougj6502 New Member

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    Mar 21, 2007
    I have seen the same thing. However after a reboot my 921 no longer can tell the model number of my switch. (sw64) So now I can not get any local channels and many of my other channels are gone. I have tried several things including a switch tests without the cables plugged in and then with them plugged in. I have two other recievers and I have used them to test the cables and the switch they both work just fine. Any one else seeing this? Is this just something have happened independent of the new software? Software version is L331.
     
  2. Michael P

    Michael P Hall Of Fame

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    Oct 27, 2004
    This sounds like a problem with the power adder of the SW64, and not a problem with the 921. As a former user of the SW64 I have experienced a lot of greif with that switch.
     
  3. AnubisPrime

    AnubisPrime Mentor

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    Mar 13, 2005
    My 921 is having the same "manual record forever" bug since L331.

    Edit:

    I just spoke with a tech rep from Dish regarding an ETA for a fix. The rep said that it has been a known problem since 3/14, but had NO ETA as to when a fix would be available. They endorse the Dish/Point menu option to stop manual recordings. I was assured that a fix is in the works.
     
  4. penguin44

    penguin44 Legend

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    Oct 29, 2005
    Actually got the same answer here, no ETA but hoped it would be soon, as he was tired of all the calls. (he said it jokingly) very nice guy. Chris R. or something like that. I told him i was doing the dish point option, it seems to work.
     
  5. Michael P

    Michael P Hall Of Fame

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    Oct 27, 2004
    I made 4 calls to tech support since 330/331. In addition to the problems noted above, my EPG will slow down (take sever seconds to respond to a request to display, and then when it does display it slowly appears from top to bottom, similar to an older PC running on a newer version of Windows that it was not designed to run). The latest problem involves the picture blacking out (except for the sides). Only a reboot fixes the blackout.
     
  6. penguin44

    penguin44 Legend

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    Oct 29, 2005
    I also have the slow load problem from time to time, but no picture blackout.
     
  7. havana

    havana Cool Member

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    Dec 18, 2005
     
  8. Michael P

    Michael P Hall Of Fame

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    Oct 27, 2004
    Here is one more 331 glitch: I was recording OTA on the fly with a manual stop. After 16 minutes the box locked up and went into an automatic reboot. At least I still had the 16 minute recording after the reboot (I switched to the analog feed to continue watching the program).

    331 cannot become history soon enough!
     
  9. swamper

    swamper New Member

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    Jan 31, 2007
    My original complaint to Dish was on 3/14 and I got a promise of a fix within 8 days. Seems like they missed the deadline and things are just getting worse with reboots required at least twice a day. Just for the heck of it I called to see about upgrading to a 622. Here's the answer:

    Upgrade cost (after rebate) $99.00
    Monthly Costs:
    Top 100 with locals $34.00
    HD Channels 20.00
    DVR Fee 5.98
    Receiver Fee 6.00
    Total $66.97 per month!

    I now pay $55.96 for the same service with my 921. The only difference is a few more HD channels and I'm not willing to fork over an additional $11.00 per month for that! I'll be staying with what I've got and hope they can fix this thing before it ends up in my backyard with a hole in it. Direct TV is looking better and better all the time.
     
  10. Michael P

    Michael P Hall Of Fame

    3,163
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    Oct 27, 2004
    Receiver fee? What is that? If you subscribe to the HD channels the "HD Enabling fee" is waived. That fee is only charged if you don't get the $20 HD pack.
     
  11. jadebox

    jadebox Godfather

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    Dec 13, 2004
    I'm having all the problems noted in this thread. The problems started a couple of weeks ago. I guess this is just Dish's way of encouraging us to "upgrade" to a 622. :)

    -- Roger
     
  12. ClaudeR

    ClaudeR Godfather

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    Dec 6, 2003
    Well, I still have L278, and can't record worth a darn; time is an hour off, etc.. They want to replace the box, but I said to hold off on that...
     
  13. swamper

    swamper New Member

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    Jan 31, 2007
    I asked about this extra fee and the Dish Rep put me on hold to check it again. She confirmed that I had to pay the DVR fee AND the Receiver fee. I asked if this was a fee for a second receiver and TV. She replied it was not. It would be part of my regular monthly billing for one TV.

    These extra fees have been the source of much controversy over the past many months. Dish can brag about not increasing rates but it's the fees that add up. That's why I'm going to stay with what I have now for as long as I can.

    If anybody from Dish is reading this, how about an update on fixing the problems with L331?!
     
  14. Michael P

    Michael P Hall Of Fame

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    Oct 27, 2004
    The official "fees" are listed on the back "boiler plate" of the paper bill (if you still get one). Nowhere is there a "receiver fee", and extra receiver fee, yes, but not one called "receiver fee. If you only have one receiver,a nd sub to the HD pack the only fee they can still hit you with is the PVR fee. If they mean a lease fee, that should be included with the programming fee, especialy if you only have one receiver.

    I'd ask to speak with a supervisor on that one.
     
  15. doxieland

    doxieland Duplicate User (Account Closed)

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    Mar 25, 2007
    Has anyone heard when we can expect the 921 problems with 331 to be fixed? the eight days i saw on here, and the one week we were told have long passed.

    Yesterday, I thought there may have been some progress, manual record stop at end worked, the screen only blacked out 3 times and it only took a quick "turn off" of sat - without a reboot to regain - and my guide was working amazingly better.

    Today, back to same old stuff, never-ending manual record, lockups and blackouts.... golly,

    I wondered if anyone else had this happen....
    does anyone have updates?
     
  16. Grandude

    Grandude RichardParker II

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    Oct 21, 2004
    332 is scheduled to spool tomorrow. Maybe a fix will be in it.
     
  17. Cabby

    Cabby Cool Member

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    Jan 2, 2006
    Being a sap who has the L278 that never updates... I haven't dealt with the L331 problems because they cant seem to send me a replacement that actually functions.

    BUT, I did ask them about known bugs in L331 and how a lot of people are having issues with recordings that don't stop. Their reply was to use the Check Switch workaround to stop a recording, but "there is no record of recordings going past the scheduled time, only the inability to stop the recording manually."

    I also asked about upgrading to the 622 to not have to deal with these never-ending 921 issues, and they actually told me not to because of all the HDMI connector issues on the 621. Exact words "Upgrading would be a risky proposition if you want to use the HDMI connector."
     
  18. Cabby

    Cabby Cool Member

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    Jan 2, 2006
    Received my third 921 which turned out to be a 942. The 942 is about 10000000000000 times better than the 921 in almost every way. Recording shows based on name... what a concept!!
     
  19. ClaudeR

    ClaudeR Godfather

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    Dec 6, 2003
    Cabby CONGRATULATIONS! This used to happen once in a while, so I asked the rep if they would do it for me, of course the answer was no.
     
  20. Cabby

    Cabby Cool Member

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    Jan 2, 2006
    Thanks! My initial reaction was , oh crap, they can't even send me the right receiver now. Upon further investigation, it was an upgrade pack saying my 921 was upgraded to a 942 at no cost. It took a bit to get it activated, but the interface is so much better than the 921 and so much easier to use.

    People who have 942's or 622's for a long time probably laugh at us old timers, but just hangin on trying to protect my investment of the craptacular 921. It doesnt seem the 942 has near the number of bugs that the 921 or 622 have currently. Glad to see they released a new 921 software update for all my old friends.

    Squeaky wheel syndrome I guess, not sure why they picked me, but they saved themselves a customer. We even took out the "How to reboot the Satellite" from our babysitter's instructions ;)
     

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