"Immediately after the acquisition, for example, AT&T began making cuts in DirecTV’s vaunted customer service operation, which ran centers in Idaho, Oklahoma and Alabama. AT&T folded the group into its “shared services” division. Offshore call centers in the Philippines and India also were tasked with diagnosing satellite TV issues and fielding questions about other AT&T products. AT&T has defended the move, saying centralization is an efficient way to support its plethora of products. But the change in ownership also led to a culture clash." . . . “They treat people like they are widgets that can be replaced,” the former executive said, noting the company calls laid-off workers “surplussed.” Nearly 3 million subscribers ditched DirecTV last year. Will AT&T do the same?