So I finally convince my friend to switch to Directv. Ordered last Tues for install on Thurs. Mentioned need for SWM due to prewiring/lack of outside wall. No problem said D direct sales and retention. Thursday comes and installer says no SWM on work order. Quick call to D, they say tell him to call his supervisor. Installer scoffs, says its going to rain etc. Reschedule for Mon. Get automated call on Sat. Call says we haven't rescheduled. Um, yes we did. Talk to retention in Alabama ( waste o time) and Idaho. They say it will be noted on work order to bring slimline; they just cant place it on order themselves. the tech makes determination if Slim/swm needed. Tech made that call on Thursday. Installer comes out today. he has the slim/swm, but not the receiver; he will go pick one up. He calls 30mins later. No receiver, and nothing on work order so cancel order and reschedule with D because only D cant place it on work order. He calls D retention. They say they cant put equip on the work order. They have no way to contact Mastec( installer) and all they can do is note account and reschedule. See a pattern here? So friend has wasted two days and you want him to cross fingers and try for a third day? Call installer back; find out that problem is DVR for bedroom is not swm compatible. Tell him forget that DVR just hook up the HD DVR. So he comes back out. Success? Not quite. He notices that previous installer "activated" the HD DVR that never left his truck. He cant proceed with active box; need to call D and reschedule. Get retention on phone. they talk to installer. He leaves. Retention says they will send priority email to installer and get back to us in 20mins. that was 45mins ago. It has me soooo steamed. I had bragged how great Directv customer service was for years. UGH.