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Latest HD DVR and replacement with the Protection plan.

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by gio12, Jul 13, 2009.

  1. DiSH Defector

    DiSH Defector Legend

    May 4, 2008
    They absolutely will NOT reimburse you for getting an HR23 at retail. No "if's", "and's" or "but... but... but's."
  2. DiSH Defector

    DiSH Defector Legend

    May 4, 2008

    Probably because it's basically a /21 with internal BBC's and a different hard drive?
  3. Ken S

    Ken S RIP

    Feb 12, 2007
    So, you do need BBCs with the HR23? I think that part of what Harsh posted was true.
  4. gio12

    gio12 Icon

    Jul 31, 2006
    An installer came in and gave me a refurb HR22-100 which won't network! :mad:
  5. Monty23

    Monty23 Icon

    Sep 16, 2006
    What he meant that the picture quality is the same. You do not need the BBC's.
  6. Tallgntlmn

    Tallgntlmn Icon

    Jun 7, 2007
    Raleigh, NC
    That sucks because that is the only way to be guaranteed a certain receiver.
  7. TomCat

    TomCat Broadcast Engineer

    Aug 31, 2002
    Absolutely must mean something different to some of us, because I can contribute definite ifs ands and buts.

    Unless this is a new policy being enforced differently than what their policy or level of enforcement of same was in the past, you probably should at least ask the question. The worst they can say is "no", but at least you have a chance, which is something you don't have if you listen to Mr. Absolutely.

    I had a SD DTivo that died about the time the HR10-250 was disappearing. They allowed me to purchase a replacement, which was a HR10-250 that I found as a demo at Circuit City for $238, and they actually reimbursed me $300 for it (actually about $302, as it worked out--something technical about how they had to code it on my account). I didn't have to produce a receipt, I didn't have to send back the SD DTIvo, and I didn't have to buy a new access card. I was rolling about an hour later. When I asked them if this reset the clock on my 2-year commitment (which I had about 7 months left on) they said no, it would not.

    So, as a wise man once said, "you never know". Sure, both the HR10 and Circuit City are already in the dustbin of history, but my experience is still precedent, which means that there is still a possibility they will honor a similar request for you. It couldn't hurt to at least ask. :)
  8. CCarncross

    CCarncross Hall Of Fame

    Jul 19, 2005
    Oh, I'm quite sure Ken S knew exactly what I meant.....
  9. Starchy77

    Starchy77 Godfather

    Jul 18, 2008
    The Bolded part of your quote kind of gave it away....
  10. jgrade

    jgrade Godfather

    Sep 30, 2006
    Not exactly true. I have a H20-600 that has died. They sent me a H20-100 as a replacement. I called and told them I would not accept a replacement and 24 month commitment for a receiver that was scratched and had no Ethernet port. The CSR in training (I could hear a person in the background trying to coach her) was willing to let a 10+ customer go without any fight and said I had to return BOTH (I own the H20-600) at my own expense.:nono2: Short story, retention gave me a credit up to 199 on my account and told me to by whatever unit I wanted at retail and after activation I would get the credit. All this WITHOUT a protection plan, although I am committing to another 24 months.
  11. harsh

    harsh Beware the Attack Basset

    Jun 14, 2003
    Salem, OR
    As I said, lots of reasoning, but no hard evidence either way other than the first-hand evaluations.

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