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leased or owned??

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jksellman, Dec 7, 2012.

  1. Feb 9, 2013 #81 of 118
    Brubear

    Brubear Legend

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    Access card distribution team is the only ones that can change the status and order access cards. ALL CSRs have access to the ird information, whether leased or owned and account status. If you are specific about what you are looking for you will get the right information.

    That being said, over the years all of my irds were switched from owned to leased even though I've carried the Protection Plan since we first had it. We went over the activity on my account and when I'd gotten replacements they were not activated properly and so when the agent built an activation, it populated the unit as leased. ACDT was able to correct that and switched all of my receivers back to owned.
     
  2. Feb 9, 2013 #82 of 118
    CCarncross

    CCarncross Hall Of Fame

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    BTW, isnt there a forum rule about listing things for sale outside of the "Buy, Sell, Trade" forum?
     
  3. Feb 9, 2013 #83 of 118
    Rich

    Rich DBSTalk Club DBSTalk Club

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    You have to be kidding.

    Rich
     
  4. Feb 10, 2013 #84 of 118
    Brubear

    Brubear Legend

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    I wouldn't have posted if I was kidding.
     
  5. Feb 10, 2013 #85 of 118
    Rent_Share

    Rent_Share AllStar

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    Edited my post to make the examples of lies by sellers regarding leased or owned more difficult to find
     
  6. Feb 10, 2013 #86 of 118
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Simply put....owned units are becoming scarce.

    People interested in obtaining owned units need to carefully and diligently do their homework to confirm the units are indeed owned - including via DirecTV's Access Card department (beyond just the owner's assurance).
     
  7. Feb 10, 2013 #87 of 118
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    You're absolutely right. It's also getting harder for those with owned receivers to sell them making even more important to get that RID verified.

    Mike
     
  8. Feb 10, 2013 #88 of 118
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Yup, I know. That was about as sarcastic as I get. I wouldn't trust any CSR except those that work in the Access Department and I always call back the next day to ensure that my owned HR was actually put down on my account as owned. I really don't trust the other CSRs.

    Rich
     
  9. Feb 10, 2013 #89 of 118
    dpeters11

    dpeters11 Hall Of Fame

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    I think I've also heard cases of more unscrupulous sellers giving out an RID that is able to be transferred, but that's not the box you get. There are posters here that I'd trust to give correct info, but I probably would stay away from ebay auctions.
     
  10. Feb 10, 2013 #90 of 118
    The Merg

    The Merg 1*

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    I understood you.

    - Merg
     
  11. Feb 10, 2013 #91 of 118
    Rent_Share

    Rent_Share AllStar

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    Not everyone did

     
  12. Feb 10, 2013 #92 of 118
    tomspeer46

    tomspeer46 Legend

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    I have a question for those of you who understand DirecTV's policies:
    After I went over the end of my 2 year agreement, D* called me and offered me a free DVR to replace my H24, mostly I think to get me on another 2-year commitment. It sounded OK at the time, but after receiving an HR21, I changed my mind. (I already have an HR24 plus the H24.) The HR21 is too large, and from what I read, the HR21 is slow and has too small a hard drive.
    I called them up, told them I didn't want it, and they promised to send me a recovery kit. They haven't done so yet, I assume because it is "non-recoverable". I never plugged it in or activated it on my account, and it is in the original packing from DirecTV.

    What do you guys think it's status is? Could anyone else activate it? Could I do so a year from now? I suppose I could call the ACT and ask, but I really don't care enough to bother right now. I just wanted an opinion from someone more knowledgible than me.
     
  13. Feb 10, 2013 #93 of 118
    carl6

    carl6 Moderator Staff Member DBSTalk Club

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    If you have not activated it, you should be able to return it without a commitment, however you really do need to call DirecTV and work this with them.

    If it was intended to replace the H24, then they are also expecting that to be deactivated and returned.

    There is a time limit within which you must activate a new unit, something like 30 days. So don't wait too long before contacting them and resolving this.
     
  14. Feb 11, 2013 #94 of 118
    Rich

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    I've been waiting for over 3 months to have a recovery kit sent to me for an HR. As soon as it shows up on a bill I'm gonna call Retention and get some goodies for this mistake.

    If I were you, I'd call Retention ASAP. As Carl says, there is a set period of time for a "new" HR to be activated. I thought it was 7 days, but I'm not sure. You're correct about the 21s being slow.

    Rich
     
  15. Feb 11, 2013 #95 of 118
    acostapimps

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    Whenever I verify the RID number I just use the Directv website to email the number and usually get a quick response during business hours of course, But it's better to call Access Card Dept for better explanation.
     
  16. Feb 15, 2013 #96 of 118
    tomspeer46

    tomspeer46 Legend

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    Well, after one regular CSR and three different Retention Department CSR's (I got cut off twice, once because the battery died on my portable phone, they have promised me a recovery kit. We'll see. They tell me that since I have not activated it, I haven't recommitted to a contract. So far there is no bill. If I don't receive the recovery kit, I will probably just stuff it in the attic. If they don't want it back, I may dissect it for enlightenment.
     
  17. Feb 15, 2013 #97 of 118
    supermod38

    supermod38 Mentor

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    :D my experience. bought a HR20 on E-bay for .99 plus shipping. it is as you know a LEASED unit. tried to activate................ no good. only way to activate is to pay $200.00 then it would be OWNED and could be activated. :lol:

    it is correct that the H20's can only be used on the original account! unless you pay them the $200.00. HUH, may as well lease a HR24...................:eek2:
     
  18. Feb 16, 2013 #98 of 118
    Brubear

    Brubear Legend

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    That is incorrect. No one should offer to "sell" you the unit to get it activated. Sounds like the previous account holder may have had a balance. Otherwise you should only have to pay the $20 access card charge.
     
  19. Feb 16, 2013 #99 of 118
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Sounds like the previous - uh, person- had either leased it or found a leased unit that fell off a truck.
     
  20. supermod38

    supermod38 Mentor

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    Central VA.

    she did not offer to sell me the unit,.!!!!

    she said i would have to pay $200.00 to activate. it would still be a leased receiver.!:D
     

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