Access card distribution team is the only ones that can change the status and order access cards. ALL CSRs have access to the ird information, whether leased or owned and account status. If you are specific about what you are looking for you will get the right information. That being said, over the years all of my irds were switched from owned to leased even though I've carried the Protection Plan since we first had it. We went over the activity on my account and when I'd gotten replacements they were not activated properly and so when the agent built an activation, it populated the unit as leased. ACDT was able to correct that and switched all of my receivers back to owned.