Separate names with a comma.
Discussion in 'DIRECTV General Discussion' started by Ray3, Nov 18, 2020.
How are you paying $184/mo for 2 boxes with no extras?
I've called twice in the last month with no results. That's twice the effort you put in with your asinine post.
Have you considered tightening your belt and lowering your tier package to lower your bill?
I just called DTV to cancel. My bill is now $175 with the regional sports and movies extra, which is just $5. They didn't offer me much of a deal. Just $20 off for a year. The negotiation strategy is an unknown to me. When I told them to send me the boxes to send the equipment back they offered to suspend the service for 6 months so I took that. Maybe I could have gotten more had I continued to ask for the boxes. Anyway, pretty happy with Fubo. The only negatives which are not worth over $1,200 per year is that CBS still broadcasts at 30 fps which makes it unwatchable for sports. So I've got the terrestrial antenna solution for that. Sound is not multi-channel and the Turner stations are not there. I'll just sub to Sling during the BB and baseball playoffs if I'm inclined when that time comes. I figure I'll call again in a couple of weeks (buying time is never a bad option) and this time if Fubo continues as it has been I will cancel permanently.
Just be careful about suspending service. IIRC, some time ago they implemented a monthly charge while service is suspended.
I appreciate that info. I asked them today if it costs anything to suspend service. They said no. Then I asked if it costs anything to resume and they said no. They did not mention a monthly charge. But when I Google this, there it is, a charge of $7/month. So I will find out and if they are hiding charges from me I'll cancel immediately but not before laying into them for deceiving me. They did say the period is 6 months. We'll see!
Aren't you deceiving them by full well knowing there will be a monthly charge and waiting for them to charge you just to give you an excuse for yelling at some random poor offshore schmuck who had nothing to do with it vs. just calling them back and double checking that there will in fact be a monthly charge and cancelling BEFORE you get charged if you don't want to pay it?
I'm going to call back. When I have time to wait on hold for 30 minutes!
Sent from my SM-N975U using Tapatalk
any idea how much it is??? i heard somewhere it's like 10.00 a month. all speculation though
Answered before it was asked.
i missed that post sorry. do know that if one suspends there dtv acct it extends out the contract as well
Another gotcha is that if you're currently operating under some manner of promotional discount, that discount is NOT extended.
Pay special attention to the second and fifth bullet points.
that's what i was always told that it extends the contract out by months it was suspended
No monthly charge for suspended accounts if you are a 'legacy' or 'loyal' customer. That came straight from customer retention rep who looked up my account. I was advised to call in a month to see if any new promotions 'accumulate' on my account. So, I'm still suspended and I'm good with that.
The fee is noted as being the ever-popular DIRECTV "up to" kind of a number but I expect that few escape it.
Their accounting system is a bit messed up. My account has 8 digits. For old timers like me that existed presumably to the pre AT&T days. The newer accounts have 9 digits. When I gave them my account number I was told I was missing a digit. They eventually figured out why and transferred me to the 'legacy' accounts people. These are billing department people and you'd figure they would know right away the difference between the two account numbers. Then I got switched to the customer retention people and we had a good talk. And was told of 'accumulated' promotions. How long they last I do not know. Was told to check again later (a month) and maybe I'd qualify for a promo that would get my bill down to where I want. 80 minutes today talking to DTV.
I found another niggling issue yesterday with streaming and streaming devices. The Roku players leave a very thin blue line at the top of the screen when watching FuboTV. Both the Ultra and pre-Ultra Rokus do this. It is not extremely obtrusive but once you see it you can't unsee it. Apple 4K streamers don't do this and neither does the Amazon Fire Cube. The Apple unit does something with 4k (everything is upconverted to 4k) that darkens the screen for me but I was able to adjust it out by changing the black level on my Sony. But that changes the black level on FuboTV and Netflix and Amazon Prime Video. It's all this stuff I want to know about before I break completely with DTV.
I hate to say it, but it sounds like they were trying to get you off the phone. Call back next month for new discounts is just the way CSR's kick the can down the road and get you off the phone. They are banking on the fact that you just agreed to pay for another month of service at full price and that you won't call back next month because of the hassle.
On the suspension side, I would be stunned if you don't get charged $7 a month. I suspended the DTV service at our vacation house twice over the 4 years we had it and there was a $7/month charge each time. As others have said, the clock on your promotions continues to run without taking anything off the $7 bill and your current contract months, if you are under one, stops counting down while you are suspended.
All that said, after 21 or 22 years, we are pretty close to leaving as well. I have about $80 worth of discounts that will expire in Feb and I find we watch less and less DTV. Worse case, I may cut back 5 of the 6 DVR's/receivers and save $35 a month. Especially since we get Peacock for free because of xFinity, Hulu for free because we have Sprint/Tmobile and Apple for another year for who knows what reason. Add those to our existing Prime and Netflix subscriptions and I have all the TV I need right now. Worse case, I can add a cheap TV package to either my xFinity bill or my Spectrum bill and use their streaming clients to fill in the gaps.
I have no idea what you mean by arguing that I'm paying full price for suspension. That doesn't make any sense. My account is suspended and I can't access DTV content. In return they don't charge me for programming or equipment. Isn't that what suspension means in essence? Why would they charge me full price for no access and who would agree to that?
If they lied about the $7 then no big deal. It's $7 and in a month's time I'll be sure about the direction I want to go. More than likely FuboTV. I just have more time to discover the warts with FuboTV but I don't see anything meaningful at this point.
At this time I have no contract and no promotions. So these things have no bearing on my agreement with DTV.
Not true. Supposedly, even retention can't pull a repeating discount out of thin air. They can only give you what the system allows. I've been milking discounts for probably 10+ yrs, and when my last one fell off around April, I had a HELL of a time getting it back. I had to wait 3 months, but I certainly didn't pay full price for those 3 months. Loyalty kept giving me one offs to "tide me over". After 3 months, the system allowed to get my promo back.
Now, I'll grant you, not everyone will put as much effort into it as I did lol... I was actually planning to switch to TVision and had it installed, but the PQ sucked, so...