Left after 24+ years

Discussion in 'DIRECTV General Discussion' started by Ray3, Nov 18, 2020.

  1. krel

    krel New Member

    560
    69
    Mar 20, 2013
    left after 10 months. i don't miss dealing with clueless idiots from another planet. i don't miss being put on hold for hours and hung up on i don't miss being refused to talk to a supervisor... i don't miss having to call in every month because the bill is all screwed up and then having to fight with em to fix it then some saying sorry nothing we can do. then calling back in waiting on hold for hours and getting a CSR that can figure out what's going on with your bill and sometimes that takes a few times
     
    Last edited: Dec 13, 2020
  2. compnurd

    compnurd Hall Of Fame

    4,049
    740
    Apr 23, 2007
    Evans City PA
    Yup. We got it. Thanks
     
    MysteryMan likes this.
  3. satcrazy

    satcrazy Icon

    1,138
    36
    Mar 15, 2011
    Great...
    Seems it would be easier to just quit dtv, and play with streaming for a couple of months and when they do their please come back offer, you should be able to do some re-negotiation to get an even better deal, if you still want them, that is.
    All CSR's should know the "basics" including charges for suspending an account.
    If you can message them [ like dish] you can always PRINT out the message for future reference.
     
    Dishdude714, krel and joshjr like this.
  4. krel

    krel New Member

    560
    69
    Mar 20, 2013
    now there E-mailing me come back offers as a new customer!!! anyone else get theseo_O. it seems to get the discounts and goodies you need to close out one acct and start over. though it's something that i would have to really think over after my last horrific experience with em wich would be doubtful i would switch. i am also thinking there trying to get everyone back that they pissed off to make DTV look worth more so they can off load it for more $$$ than what there being offeredo_O. DTV is a sinking ship. with starlink in beta testing and doing good even the people in the sticks will be streaming. the only thing with starlink if they will impose data caps i am sure they will at some point as there don't seem to be any right now..
     
  5. harsh

    harsh Beware the Attack Basset

    22,241
    352
    Jun 14, 2003
    Salem, OR
    They may also see some value as bringing you back as an AT&T customer rather than a DIRECTV customer.
     
    Last edited: Jan 2, 2021
    krel likes this.
  6. krel

    krel New Member

    560
    69
    Mar 20, 2013
    I'll agree with you on that note. Though for me to even think about going with att again. They would need better csr's as there customer service is very subpar
     
    wilbur_the_goose likes this.
  7. mitchflorida

    mitchflorida Godfather

    596
    41
    May 18, 2009
    I'm sure the feeling is mutual. :D
     
    Last edited: Jan 7, 2021
    MysteryMan and compnurd like this.
  8. krel

    krel New Member

    560
    69
    Mar 20, 2013
    don't get me wrong i love DTV. but the customer service is complete ****. the ones over seas are not trained what so ever as one hand don't know what the other hand is doing. they don't understand english for crap. haha you made me go back to the day of DTV where customer service was stellar and they were 24-7 in america they were well trained and the reps back then made you feel like family. it's to bad att drove it into the ground!!! there trying to get me back i tell em no way. they even promised to give me csr's in america LOL:D. i just how can you promise to give me american csr's when the phone system routes you to god knows where:rolleyes:o_O
     
    Dishdude714 likes this.
  9. mitchflorida

    mitchflorida Godfather

    596
    41
    May 18, 2009
    If you think DTV is overpriced, cancel the service and be done with it.

    Hassling the CSRs makes no sense. They can only give you what is on their computer screens.
     
  10. compnurd

    compnurd Hall Of Fame

    4,049
    740
    Apr 23, 2007
    Evans City PA
    He just like to *****. Over and over and over again. At some point he will hopefully realize we were done reading his rants 25 posts ago
     
    B. Shoe, longhorn23 and MysteryMan like this.
  11. longhorn23

    longhorn23 Active Member

    170
    168
    Jan 19, 2019
    I rarely ever get an oversees rep and if I do it's usually when I call on weekends or after 7 pm. And even the one's who are oversees, I've never had an issue understanding their english or had an issues with their accent. And seriously how often are you calling customer service where this is such a huge issue? It's almost sounds like a continuous non-stop racist rant about oversees customer service reps.
     
  12. Teetertotter

    Teetertotter Member

    64
    17
    Jul 23, 2020
    Janesville, WI
    They currently have offerings right now, too. I have the Ultimate Pkg w regional sports, with TV $35.00 discount + 20 off on 100Mbps Internet that was given me on 1-5-21. Same discount I had previously. Call them on a T,W, Th. daytime and say "Cancel" for example.

    Be a Happy Customer.....
     
    Last edited: Jan 10, 2021
  13. DanoP

    DanoP Legend

    206
    5
    Sep 28, 2006
    Also ended DTV today after suspending my account for 2 months and trying Fubo. Three calls because of disconnect/silence on other end, 30 minute hold. They actually offered to take my bill from $153 to $90 but they had worn me down so much by that time I declined. And Fubo still cheaper. BTW I was never charged for suspending my account. I just need to make a trip to UPS where they will pack all this up and send it back to DTV.
     
    krel likes this.
  14. badger04

    badger04 Cool Member

    36
    4
    Jun 7, 2007
    After 17 years I cancelled my DTV. The price just got to be too much. I went to TDS+. TV and the internet for the same price as DTV. TIVO interface much faster. Thank you, DTV
     
    Glenee and krel like this.
  15. krel

    krel New Member

    560
    69
    Mar 20, 2013
    are you on an old DTV acct or are you on an att dtv account. i had to call in and complain when ever the 4K service would go out and it would say it wasn't authorized for my address. wich is a known software issue. it was very rare that i got someone in america not to mention one that knew what they were doing
     
  16. krel

    krel New Member

    560
    69
    Mar 20, 2013
    who said i thought DTV is over priced. now i would think differently with how bad the csr's are very few are well trained and in america most of the time they were pre att dtv reps and how many software glitches there it's not worth what they want. seems like there trying to force everyone to there streaming service. i filed an FCC complaint and was let go with no ETF couldn't be happier. if you could read my acct with the notes on it it would blow your mind:mad:. don't get me wrong dtv is awsome but hopefully they sell it to someone that will put some love back into it but i doubt they will. i sure wont do any business with att again!!!
     
  17. krel

    krel New Member

    560
    69
    Mar 20, 2013
    make sure you have your acct number with you so they can scan it in and do what ever
     
  18. krel

    krel New Member

    560
    69
    Mar 20, 2013
    i wonder how many more are gonna leave if they drop the sunday ticket?? i wonder what the value of the sunday ticket will be in two years also
     
  19. krel

    krel New Member

    560
    69
    Mar 20, 2013
    now that will never happen just like hell will never freeze over:D;):)
     
  20. DanoP

    DanoP Legend

    206
    5
    Sep 28, 2006
    Yes.... Wonder why DTV didn't email me to confirm the cancellation. I think that's odd. BTW, I too get the foreign CSRs every time unless it's customer retention. I too have difficulties. I couldn't care less about nationality its just that the connection is typically poor which makes things difficult to understand.

    Sent from my SM-N975U using Tapatalk
     
    krel likes this.

Share This Page

spam firewall

Advertisements