I called up to process an order for 3 new hr24's the HD dvr's they worked with me and offered the receivers for $250. I call back 2 days later to process the order they said they can't do it i spoke with a supervisor and they were able to get me the receivers i wanted at $80 more at my cost. After ordering the receivers i get them delivered and not only they were not the hr24's i asked for but they were refurbished receivers. so i ordered new equipment at a price offered never got the offer previously presented and i now get refurbished receivers i went through 2 supervisors and 6 other reps. They all stated sorry that’s just the luck of the draw and we can't do anything further for your account you can always send the equipment back and kept quoting policy and never once was empathic. mind you yeah i do get credits on my account but i have 8 boxes the premier package and i have never missed a payment in over 6 years.