Local CBS off DTV since May 1

Discussion in 'DIRECTV General Discussion' started by sweep49, May 10, 2019.

  1. Mark Holtz

    Mark Holtz Day Sleeper

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    Richardson,...
    I disagree.... somewhat.

    It's all part of the level of service and uptime that you are willing to pay for, and the costs of expediting a permit under extenuating circumstances is included in the service level contract if you are willing to pay for it. As an example, I work in the telecommunications industry and we have multiple vendors to deal with for telephone routing for teleconferencing. For at least one of the vendors, because of the amount of traffic handled through them, they have a specialized help desk and team to handle just our escalations... and nobody else.

    Again, citing my telecommunications experience, one of the solutions used if there is problematic call handling is localize and remove the bad call route, and have the call go through an alternative route (which can be more expensive) while the regular route is taken out of service and repaired. In this situation with the station, that may not be available.

    Blame the National Association of Broadcasters. When you are talking about programming, you are not only talking about the national CBS programming, but also syndicated original programming (e.g Judge Judy, Wheel of Fortune, Dr. Phil, Jeopardy, and syndicated talk shows), strip syndicated repeats (e.g. Big Bang Theory, Seinfeld, Last Man Standing), and locally produced programming. For the syndicated programming, the local television stations often sign an contract to be the exclusive broadcaster of that programming, and will throw a fit if you are able to watch the same program on a competing station.... including a major out-of-market station. Why is that important? Because of the television advertising.

    Of the 210 Nelson markets, Albany GA is DMA 152, with just 0.119% of the viewing public with almost 131 thousand viewing households. That places your television market at the bottom 5% of television households. (Bottom 5% is television markets 144-210). For comparison, approximately 50% of the television homes are covered by the top 25 Nelson markets.
     
    cielohajames2005 likes this.
  2. NYDutch

    NYDutch DBSTalk Club DBSTalk Club

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    I guess you've never see the "Call Before You Dig" folks flagging underground utilities or repair folks narrowing down a break location in the field. The reflected signals get you in the ball park, but not to the exact spot to dig. And those "exact" fiber maps are rarely quite as exact as the field folks wish they were. Been there done that...
     
  3. dreadlk

    dreadlk Hall Of Fame

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    The guys I watched doing it must have theirs sh*t together because they dug a 6ft trench and hit gold.
     
  4. NYDutch

    NYDutch DBSTalk Club DBSTalk Club

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    And I've seen the right spot hit with a smaller dig than that, but also with much larger digs. This is all irrelevant to the Albany, GA situation though, since we have no knowledge of the facts there.
     
  5. sweep49

    sweep49 Legend

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    SW GA
    This outage enters into it's third week now. I talked to a friend yesterday who said he called DTV to complain about it. The CSR told him it was off due to a carriage dispute!! o_O Do CSRs just guess at a response??
     
  6. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    At times, yes, yes they do.
     
  7. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Michiana
    Rated on call handling time, not accuracy? :D
     
  8. sweep49

    sweep49 Legend

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    SW GA
    Sometime between Thursday and today the uplink was restored!! Hopefully the end of this saga.
     
    Athlon646464 and KyL416 like this.

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