But if there was nothing broken, wouldn't she have to lie in order to get a tech dispatched for the repair issue? I think that, to some extent, her point is valid. DirecTV customers who don't try to "play the game" typically get left behind with regard to equipment. I don't blame them for doing this. It would be a huge expense for them to consistently upgrade customers to the newest equipment all of the time. Personally, I'd prefer it if they went out of their way to reward loyal long time customers better than they do (or did). When they used to have their annual "thank you" anniversary gift, it would never be something that was actually useful (or cost saving) to that customer. Someone like me, who never orders PPV, would get coupons for free PPV movies (which you had to send back to them, which, in itself, was a pain in the butt if you were on auto-pay), rather than doing something like giving an X number of months discount on a channel that you were already paying for. IMO, DirecTV has set a bad precedent that the people who complain (or lie, threaten or cajole) are the ones who get treated the best. I think that some people who aren't complainers are getting a bit sick of that.