Long time DirecTV customer moving to FiOS and TiVo

Discussion in 'DIRECTV General Discussion' started by Diana C, Jun 3, 2014.

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  1. Jun 5, 2014 #61 of 362
    Bill Broderick

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    But if there was nothing broken, wouldn't she have to lie in order to get a tech dispatched for the repair issue? I think that, to some extent, her point is valid. DirecTV customers who don't try to "play the game" typically get left behind with regard to equipment. I don't blame them for doing this. It would be a huge expense for them to consistently upgrade customers to the newest equipment all of the time.

    Personally, I'd prefer it if they went out of their way to reward loyal long time customers better than they do (or did). When they used to have their annual "thank you" anniversary gift, it would never be something that was actually useful (or cost saving) to that customer. Someone like me, who never orders PPV, would get coupons for free PPV movies (which you had to send back to them, which, in itself, was a pain in the butt if you were on auto-pay), rather than doing something like giving an X number of months discount on a channel that you were already paying for.

    IMO, DirecTV has set a bad precedent that the people who complain (or lie, threaten or cajole) are the ones who get treated the best. I think that some people who aren't complainers are getting a bit sick of that.
     
  2. Jun 5, 2014 #62 of 362
    peds48

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    But that is the rub, there WAS a problem when they called in! but the CSR turned that SC into an upgrade. win-win for both parties, installer of course looses
     
  3. Jun 5, 2014 #63 of 362
    damondlt

    damondlt New Member

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    Exactly, so before you attack me, I can't make Directv give me something to replace something thats not broken.
    My point was Peds has it in his head if I call Directv they will swap out my HR23 for a Brand new HR24 and my HR34 for a Brand new HR44.
    SO WAY BEYOND THE TRUTH!
     
  4. Jun 5, 2014 #64 of 362
    Bill Broderick

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    I was referring to Diana not needing a service call and, therefore not having the opportunity to get hardware upgraded by a tech, unless she lied about having problems in order to create that service call.
     
  5. Jun 5, 2014 #65 of 362
    Bill Broderick

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    Except, unlike DIana, you have had service calls. According to you, you had one just a few days ago. Did you ask the tech if he could upgrade any equipment for you? When I had my HR44 and GenieGo installed (for a total of $49), I also had two HR21's upgraded to HR24's by the tech who made that service call. Like you, I had a valid reason for having a tech come to my house. Unlike you, I took the initiative to ask about upgrading equipment and that's exactly what happend.
     
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  6. Jun 5, 2014 #66 of 362
    damondlt

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    Its not up to the Tech to upgrade my HR34 to a 44 for the heck of it.
    He was there to replace a defective HR24. Which he did!
    You think I've never asked for an HR44??

    Techs don't just swap out working equipment for upgrades at the customers request.
    Not that common, there are commitment issues involved with non defective equipment swaps.

    Stop filling peoples heads with how simple it is to just trade equipment for the latest technology.
     
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  7. Jun 5, 2014 #67 of 362
    peds48

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    While he does not have to, he can replace your equipment. by asking nicely he could of hook you up!
     
  8. Jun 5, 2014 #68 of 362
    peds48

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    Ahhh, gotcha. But you know, everyone needs a dish alignment every now and then
     
  9. Jun 5, 2014 #69 of 362
    damondlt

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    If it was that simple , Everyone here would Have Free HR44's and HR24s, and nothing else!
     
  10. Jun 5, 2014 #70 of 362
    Bill Broderick

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    Yeah. But now, I wouldn't be able to get a tech to get off of his ladder and onto my roof to do that alignment :blackeye:
     
  11. Jun 5, 2014 #71 of 362
    Bill Broderick

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    Well, being a pleasant person can go a long way sometimes.
     
  12. Jun 5, 2014 #72 of 362
    peds48

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    some friends do get special treatment... :righton:
     
  13. Jun 5, 2014 #73 of 362
    Diana C

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    Like Bill, my dish is at a place where a ladder can't reach directly (the only place where there is an opening in the trees). I have never had a dish alignment problem (even after two tropical storms and hurricane Sandy). In 12 years, I have only had to call DirecTV twice for a technical issue (once when the hard drive of an HR21 went south - which they replaced with another HR21) and when they killed my last DirecTiVo with a software update that put it into an endless boot loop.

    No matter how you shade it peds, you are saying the customer has to lie to the CSR to get a truck roll and the bribe the tech for an upgrade. That's a heck of a way to run a company.

    Also, to be clear, I don't expect Verizon to be any different than DirecTV in this or any other regard. I have been a FiOS customer for 7 years, just not for TV. I have never had to call them for tech support. Every 2 years, when my discounts end, they offer some new set that has kept my phone and internet bill below what I was paying them for just voice back in 2006. If, two years from now they don't have an offering I find acceptable, I'll take my TiVos and go to Cablevision. Or, maybe I'll sell the TiVos and try Dish network again. Or, maybe I'll come back to DirecTV and get a load of discounts from them. But even if you took away ALL the Verizon discounts, the Verizon Ultimate package is still almost half the price of DirecTV's Premiere package plus all the fees. It is not just the programming cost that gets you with DirecTV, it is the HD fee, the DVR fee, the Whole Home fee, the HD Extra pack fee and the $6 per additional outlet fee - none of which I will have with Verizon and TiVos.
     
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  14. Jun 5, 2014 #74 of 362
    jpl

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    Just to give my two cents... It is the same UI, only a generation behind. Verizon needed to have a stable baseline when they wanted to get the VMS out the door, so they stuck with the generation that was on their other equipment at the time (they have since upgraded their other equipment to a newer guide, but the VMS will be close behind). The guide s/w is actually a different platform on the VMS- it's HTML 5, and appears to be partially cloud-based. And yeah, I've had one for a couple months now. Our market was among the first to have them available, and I ordered one up immediately.

    As for whether the s/w is crap or not... that's up to each person. I personally like the guide. It has some short-comings, to be sure, but I certainly don't think it's horrid. And the VMS functionality is really nice. The integration between the server and IP boxes is pretty darn seamless. The platform certainly has its bugs, but they've been pretty aggressive at getting those bugs rectified (we just got our second update since the platform first became available).
     
  15. Jun 5, 2014 #75 of 362
    TBlazer07

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    Why pay more for the Tivo? Fios just release the 6 or 12 tuner VMS system here in NJ.

    I switched about 18 months ago and REALLY miss the DirecTV DVR's (especially my HR34's X 2). Fios service is fine but the DVR's are just missing the "little stuff" the the DirecTV boxes had.
     
  16. Jun 5, 2014 #76 of 362
    peds48

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    There is no need to lie. There is nothing wrong with requesting a service visit specially if your dish has not been touched in 12 years. and while the tech is there, you can ask him very nicely if he can do you a favor and replace your aging "insert receiver model number". and you as a thank you can buy him lunch, I am sure he will hook you up. there is no lie and bribe, just two "friends" helping each other out.

    Think of this as an electrician that went to your house to fix something for you, but you ask him to change a worn out receptacle face plate.
     
  17. Jun 6, 2014 #77 of 362
    Joe Tylman

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    Again you post the same solution of attempt to game the system and/or bribe a tech. The definition of bribe is " money or favor given or promised in order to influence the judgment or conduct of a person in a position of trust" so you can put all the quotes around words or add the winks and nudges which won't change the intent of the action which defines it. You may choose to operate in this manner but some people may have a different view on this that goes against their morals/ethics/schema. Some technicians would also not do what you say they would do for a "tip" for the same reasons. For people who seem opposed to this thought process you continue to state the same thing over and over. I would just let it go. It does seem quite enigmatic that you say people who leave are doing something wrong but then say "Here's how you manipulate the system because it's dumb how they do it" while you collect a paycheck. I believe that you think you are helping and to someone who is trying to do what you're saying to do they would see it that way. It's clear from many posts in this thread that some people don't see it that way. In fact I would bet that it's having the opposite effect that you intend.

    It's clear that Diana did her research, chose to make some changes based on what she wants. No one company is for everyone. She did her research looked at the best options for her and moved forward. At this point she has chosen that DIRECTV is not for her. In the future that could change and she could come back. Attempting to play point counterpoint at this stage is futile. She believes that DIRECTV is charging a premium but is no longer a premium service. I disagree with that but can understand it from her point of view. So, while I wish that Diana would stay a DIRECTV customer, she has chosen to move on I can only be glad she did so with the same level of sound logic and long term planning she has demonstrated with her other posts.
     
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  18. Jun 6, 2014 #78 of 362
    damondlt

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    Extremely well said.

    Sent from my Galaxy S5
     
  19. Jun 6, 2014 #79 of 362
    damondlt

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    Peds let me ask you, aside from bribing the Tech.
    If I wanted to buy a Brand new HR24 what would I pay?
    One that I could own?
    To lease one is $200 with a 2 year commitment.
    Tivo Roamio with 4 tuners is $200 to own.
    $400 for a 6 Tuner box.
    I already did the figures
    Let's just say Directv isn't again as cheap as some imply.




    Sent from my Galaxy S5
     
  20. Jun 6, 2014 #80 of 362
    Bambler

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    DirecTV, in my eyes and perception as a consumer, use to be cutting edge, in channel offerings, customer service, technology and PQ. They were always a bit more expensive than other services, at least that was my perception, but you get what you pay for. That's not the case anymore.

    Whatever lead they had a decade ago has all but dissapeared in my opinion. I'm not saying DirecTV went backwards, but they sure haven't moved forward with much haste, while others caught up.

    DirecTV seems content to take that lead they built up and milk us for everything we have. Great for short-term shateholder valuation, but not for long-term prospects.

    AT&T is buying a dinosaur in my opinion, that is either unwilling or unable to innovate or improve.

    DirecTV changed course. Like any big ship, that change in direction happened slowly in an almost undetectable manner, but whether you felt it or not they are not heading in the same direction when I was consumer more than ten years ago, that's for sure.
     
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