Ok - so I'm starting to get ready to buy the HDTV and upgrade to a nice home theater. I examine the HR20 vs the 722 and the 722 appears to be the winner (though I'm nervous about the quality of Dish's programming skill as I've had a Dishplayer for 7 years). So I call the 1-800 number to get a basic idea of what an upgrade would cost to go from my current setup of a Dish 500 + 61.5 hooked up to my Dishplayer, to a setup where I have 2 model 722 DVRs, one downstairs where the DP 7200 is now, and a new outlet upstairs. Once I go through the voicemail menus, I get a CSR with a heavy Filipino accent and she tells me "no problem" with my upgrade and that it will cost $149 with a $100 rebate afterwards if I commit to 18 months. I say "and that's with two 722s so I can put one upstairs and one downstairs" - she says yes. Then she reads the "features" from her script (oh boy! Caller ID! Ugh.) and stresses how 2 TVs can be run from one receiver in "single mode" (yeah, I got that from the website). I mention that I don't have the wiring in my house to run "TV2" upstairs and, besides, I don't want upstairs in SD, I want TWO HD receivers and she tells me that the engineer will install the wiring to bring the other signal upstairs. I repeat that I want *two* DVR units and she repeats about two TVs. At this point I say "Thank you, you do not understand what I'm asking, I'll find someone else". Now, is it just a matter of calling the 800 number and play CSR roulette or is there another number out there that specializes in upgrades? (I'm not convinced that them telling me I'm one of their "most valued" customers is anything special other than acknoledgement that I always pay my bill on time).