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Looking for upgrade advice

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by TogasPoon, Dec 10, 2011.

  1. TogasPoon

    TogasPoon AllStar

    86
    0
    May 23, 2007
    I currently have
    2 HR20's
    1 HR21
    1 H20

    The install is from 2007 and predates SWM, we are using the unsupported MRV and have been out of contract since 2009.


    I'm very happy with the programming and HD with DirecTv but can't stand the non responsiveness of the DVR's. Getting any of the DVR's to do what I want on the first attempt is virtually unheard of. I can't speak for the H20, my wife uses that, but not having MVR capabilities means it's overdue for an upgrade as well.

    I had been waiting for the HR34 to upgrade but I'm starting to think that might not be my best first step.

    We also have 2 3D capable TV's (both hooked to the HR20's as luck would have it). The HR21 is full of kids programs so we haven't switched them as there hasn't been any 3D demand in our house yet.

    I'll stop with that for now, appreciate any advice.

    Thanks
    TP
     
  2. spartanstew

    spartanstew Dry as a bone

    12,566
    61
    Nov 16, 2005
    Wylie, Texas
    There's no such thing as an upgrade. If a receiver doesn't work, they'll replace it.

    If you need 3D (and have a 3D TV), they'll replace the HR20's with a 3D capably receiver.

    For just about anything else, you'll need to lease the DVR's via a third party provider to get the specific units you want.
     
  3. jimmyt

    jimmyt Legend

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    Mar 9, 2005
    similar boat to you. 3 hr21 that replaced 3 bad hr20.. using ehternet mrv and no swim. As I understand it, they wont send you a hr34 until next year, but it may be possible to get a $399 credit if you buy it on your own. My plan is to call and see what they will do for me. Like directv, but its getting just as expensive as cable. I now have cincinnati bell fios tv and cable in my area and they are offering sweet deals for two years. I may just go the route of what can you do knowing I have all these options..

     
  4. TogasPoon

    TogasPoon AllStar

    86
    0
    May 23, 2007
    How do they define "doesn't work"? My understanding is that non-responsive DVR's are par for the course prior to the HR24. My HR21 is the worst of the bunch.

    So yeah, technically they all work but watching TV can be very frustrating. What are the contract commitments for swapping out boxes in these cases?
     
  5. spartanstew

    spartanstew Dry as a bone

    12,566
    61
    Nov 16, 2005
    Wylie, Texas
    Being slow does not mean it's broken. And it's not par for the course. I don't have an HR24 (couple of HR21's, used to have an HR20) and none are/were so slow that I got frustrated.

    If you swap out a broken receiver, there's no further commitment. If you just want to get a new receiver and send in the old one, it's a new 2 year commitment.
     
  6. TogasPoon

    TogasPoon AllStar

    86
    0
    May 23, 2007
    So my DVR's aren't broken but they're not normal either. :(
     
  7. WestDC

    WestDC Well-Known Member

    2,586
    129
    Feb 9, 2008
    Suggest- you call for a whole connected home upgrade- That will get you to SWIM (Mention you have 3dTV's) that will get you Two HDDVR's Noted on the work ordered to be replaced. Your HR21 is okay for swim-However Your H20 (will) also need to be replaced.

    When the tech calls you can see if he has HR24's or whatever on his truck for you that way with a service visit you have a better chance of getting what you want (if he has it on the truck)

    Call in and speak to someone you should be able to get anything you wish you only need to ask.
     
  8. TogasPoon

    TogasPoon AllStar

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    May 23, 2007

    Thanks

    Does this require a new 2 year commitment?
     
  9. dpeters11

    dpeters11 Hall Of Fame

    16,345
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    May 30, 2007
    Cincinnati
    I do not believe they extend the contract to replace HR20s for lack of 3D. The H20 previously would require a contract to be replaced with a DECA compatible model, but this may have changed since it also will not be getting the HD GUI.
     
  10. jimmyt

    jimmyt Legend

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    Mar 9, 2005
    when each of my hr20's failed, they sent hr21's and my contract did not extend. However, if you get the whole home upgrade for free or reduced cost and a new receiver, the contract extends.
     
  11. WestDC

    WestDC Well-Known Member

    2,586
    129
    Feb 9, 2008
    \

    Yes, But on the other hand you gain a new LNB and dis-realignment and all outside plant redone bringing your service to "new" install state.

    The commit shouldn't be a show stopper if your happy with the current TV service. :lol:
     
  12. harsh

    harsh Beware the Attack Basset

    21,192
    183
    Jun 14, 2003
    Salem, OR
    As the new customer offer is $99, I'm betting the existing customer upgrade offer won't be better than a $300 credit for the "best" of customers. Lesser customer's offers will surely vary widely.
     
  13. jimmyt

    jimmyt Legend

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    Mar 9, 2005
    I would imagine a decent customer could get a $300 credit.. I have an hr21 (a refurb that replaced a dead hr20) that is on its last legs - may call and see what kind of deal I can get on swm and an hr34..
     
  14. TogasPoon

    TogasPoon AllStar

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    May 23, 2007
    So I had to call to cancel showtime and while I was on the line I broke down my situation.

    End result is they are swapping out the 2 HR20's, the H20 and installing SWM at no cost. They also are giving me a 20 credit for the next 12 months for my trouble. I'm didn't really make a big stink but I was happy to take the credit. This commits me for another 2 years but I wasn't planning on going anywhere so I'm cool with that.

    Now I just have to cross my fingers and hope I get decent replacement boxes. I figure worse case I'll easily be able to jump to an HR34 sometime in 2012 if I get a couple clunkers.
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    There is nothing wrong with the 20-700s, if you can find any in good working order. Lots of luck with that. The 24s are good too. About the 21, you're right.

    If there's something wrong with any HRs that justifies replacing them, it will be done. But, if you tell them "it works, but not as well as I'd like it to", they probably won't replace it.

    Rich
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    What's normal?

    Rich
     
  17. TogasPoon

    TogasPoon AllStar

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    May 23, 2007
    Both my HR20's are 700's and they are painfully slow. Come Monday they won't be my problem.
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Well, they're the oldest of the HRs and if you're still using the original HDDs, that might be the problem or you might have two beat up 20-700s. When they're in good shape they really are almost as quick as a 24. They're pretty hard to come by using the D* replacement program.

    Rich
     
  19. TogasPoon

    TogasPoon AllStar

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    May 23, 2007
    Looks like I'm now going to be the proud owner of 3 HR21 - ugh.

    Out of curiosity, will a HR20 work with SWM, the installer (he's here now) says no?
     
  20. Davenlr

    Davenlr Geek til I die

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    Sep 16, 2006
    Yes, the HR20 works with MRV. If its a 700, it hooks up the same way the HR21 does. If its a -100, there is a special way to hook up the DECA adapter. Its the H20 (receiver) that wont work with MRV.
     

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