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Losing audio on HR24

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by kevinturcotte, Apr 16, 2012.

  1. kevinturcotte

    kevinturcotte Active Member

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    Dec 19, 2006
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    My Uncle's HR24 is connected to his Sony HDTV via HDMI. Randomly, it will lose audio on a channel (No specific channel, but usually the one he wants to watch lol). I've tried different HDMI cables, different HDMI inputs on the Tv. Even happened with the cable box when we had cable. It's the Tv isn't it? I've tried to tell him this, and he INSISTS it was the cable box AND the HR24. CAN'T be his Tv lol
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Might try/check that Dolby is turned off and see.
     
  3. kevinturcotte

    kevinturcotte Active Member

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    If it were on though, wouldn't it always do it to the same channels? Usually I can just unplug the HDMI cable, plug it back in, and the channel has audio again.
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "wouldn't it always"... :lol:
    Dolby can be troublesome. By unplugging and back all that you've done/asked is for it to resync.
    You might find the same thing by going into the receiver's menu and cycling Dolby off/on.
     
  5. kevinturcotte

    kevinturcotte Active Member

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    Hmm. Have to try it and see if it flares up again. Thanks! I was thinking maybe it was an HDCP issue.
     
  6. Joe Schmuck

    Joe Schmuck AllStar

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    I leave Dolby turned on because I actually like the surround sound with my system but I have also experienced intermittent loss of sound, normally right after I hit play after pausing. To recover I just pause and play again.

    I'm not here to report my problem, just offer that small work around for you to try vice turning off Dolby.

    -Mark
     
  7. caseyf5

    caseyf5 Member

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    Mar 21, 2009
    Bethpage,...
    Hello kevinturcotte,

    This is a long shot but more and more HDTB's are coming with the ability to upgrade the firmware. If this model is one of them then there might be new firmware available.
     
  8. Joe Schmuck

    Joe Schmuck AllStar

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    I like that suggestion. I know there is a firmware upgrade for my TV (Visio) but have never applied it. I'll have to think about it before I do the flash.
     
  9. NR4P

    NR4P Dad

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    HR24-500?
     
  10. kevinturcotte

    kevinturcotte Active Member

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    No firmware updates unfortunately. The Tv is too old for that.
     
  11. nickff

    nickff Legend

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    Dec 8, 2007
    Starting yesterday, I began losing audio completely for long stints from my HR24-500. The unit just completely stops sending an audio signal to my AVR. It is not a quick drop in audio. It is connected to my receiver via HDMI and is updated to the latest NR. If I skip back, the audio is there and plays just fine for awhile.

    The first time it happened I was watching two shows using Double Play. Today, it happened on a recorded show and during a live show. I am pretty sure all instances where while watching a show broadcast in DD.

    Any ideas?

    I have not done a red-button reset yet....
     
  12. Joe Schmuck

    Joe Schmuck AllStar

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    If you can handle disabling Dolby in the DVR then odds are those drops will stop happening, however since I like the Dolby I just pause and play or back it up like you have noticed works. I've had this problem for over a year on my HR24 and it didn't matter if it was HDMI or optical connection to two different AVR's, the problem persists.
     
  13. lyradd

    lyradd Legend

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    Mar 20, 2006
    I lose audio almost every time I exit out of Pandora (HR24-500). I can usually get it back by changing channels but sometimes I have to power off the DVR for the sound to work again.
     
  14. Jerry_K

    Jerry_K Godfather

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    Same thing going from HD to SD programs when using double play. Lose audio. Turn off AV receiver and back on and it comes back. Sometimes lose the picture and get a black screen. That takes a turn off of the DVR to standby and back on it comes up with picture again. Terrible machines DTV makes. Surely not a TiVo.
     
  15. Joe Schmuck

    Joe Schmuck AllStar

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    Agreed
     
  16. Richierich

    Richierich Hall Of Fame

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    Dolby sometimes loses Sync when using an HDMI Cable and there are many ways to get it to Resync.

    (1) Turn Dolby Off and then back On.
    (2) Change Channel and then Change Channel back to Original Channel.
    (3) Unplug and Replug HDMI Cable.
    (4) Rewind and then FF.

    You have to do something that will cause Dolby to Resync itself after it has lost it's Sync.
     
  17. allenn

    allenn Icon

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    Georgia
    I have found turning the DVR off and back on cures most audio issues. I think the OP's audio problem is related to the SD / DD switch issue which has been discussed in several other threads. Best wishes!
     

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