Losing signal to genie

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by repoman75, May 13, 2019.

  1. repoman75

    repoman75 Legend

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    So I have the genie system, and one of my genie's (not the main DVR) has begun to lose its signal. It is not on wifi, it is plugged into a coax.

    Now, the only thing has changed is that a few months ago, I had a an electrician come in and extend the Dtv coax from the wall, farther along the wall (since I was hiding the wire since I was mounting a TV). The electrician said he heard of instances where the Dtv connection signal does get lost when the wiring is not done by Dtv - not sure why though?

    Anyway, any idea on what may be causing this? It's sporadic, but basically, the box will turn on, yellow light, and then the Dtv screen will say "Connecting" or "Signal lost" or "No connection found". And there are no lose connections. Just wondering if the genie is shot, or if I may have a wiring issue.
     
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Perform a System Test. Also, please provide model numbers of your DIRECTV equipment.
     
  3. repoman75

    repoman75 Legend

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    How do I do a system test? Something on the menu?

    Oh and I don't think it's the genie mini as I swapped out another one from the house and same thing happened.

    I have the HR44.
     
  4. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Using your DIRECTV remote press MENU, scroll down to Info & Test and select. Then select Run System Test.
     
  5. repoman75

    repoman75 Legend

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    Ok will give it a try when I get home.

    And assume it comes back everything a ok?
     
  6. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Not necessarily, you'll still have to trouble shoot and discover what's causing your signal loss.
     
  7. repoman75

    repoman75 Legend

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    That's what I meant. Assuming it says there is nothing wrong, then what?
     
  8. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Have you seen any Error Codes on your TV screen when you experience the signal loss?
     
  9. repoman75

    repoman75 Legend

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    No codes, no. Just the "Signal is lost" or "There is no connection" but there are no codes. The same error messages you would get if you pulled out the coax. I'm thinking it's a wiring issue but since the wiring is now hidden in the walls, not sure how Dtv is going to inspect and fix. Might have to go wireless genie.
     
  10. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    wired-wifi-compare.png
     
  11. repoman75

    repoman75 Legend

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    That's what I feared.. the cable.
     
  12. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Your electrician may have damaged the cable when he did the work.
     
  13. repoman75

    repoman75 Legend

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    Maybe, but the work was done before Xmas... and this problem just started happening.
     
  14. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    How many clients are you using?
     
  15. repoman75

    repoman75 Legend

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    I have the main+3 +one additional wireless - I understand that's one too many but usually if there's an issue when they are all on (rare), you get that message that one has to tune to another station.
     
  16. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Swap the location of the client that's having the issue with another client. If the issue still occurs with the troubled client at it's new location then the client is not working properly. If the issue remains at the original location then the issue is most likely with the cable at that location.
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    Read post #3 of this thread.

    Rich
     

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