1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Loss of signal today

Discussion in 'DIRECTV General Discussion' started by eileen22, Nov 6, 2011.

  1. Nov 6, 2011 #1 of 35
    eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    Is anyone else having loss of signal (771 message) today? I noticed this about an hour ago on most channels, both HD & SD, in the 500s, 600s, & 700s, as well as some in the 200s. Happening on CNN but not the ESPN channels. Locals are fine. Haven't called D* yet. Did reset my HD DVR before I realized this was happening on all receivers. Weather is fine here (SE PA).
     
  2. Nov 6, 2011 #2 of 35
    jdspencer

    jdspencer Hall Of Fame

    6,645
    13
    Nov 7, 2003
    What are your signal strengths for each TP on each satellite?
     
  3. Nov 6, 2011 #3 of 35
    Kevin F

    Kevin F Hall Of Fame

    1,128
    1
    May 9, 2010
    Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

    Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):

    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 # # # # # # # #
    9-16 # # # # # # # #
    17-24 # # # # # # # #
    25-32 # # # # # # # #

    Satellite transponders (3 total at 110º)
    [Not present with Slimline3 dish. No channels are currently beamed from this satellite]
    1-8 NA NA NA NA NA NA NA #
    9-16 NA # NA # NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA # # #
    25-32 # # # # # # # #

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #


    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA


    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #


    Satellite transponders (16 total at 103º(ca))
    [National HD channels beamed from D12 satellite]
    1-8 NA NA NA NA NA NA NA NA
    9-16 # # # # # # # #
    17-24 # # # # # # # #

    Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
    [National HD channels beamed from D10 satellite]
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA
    17-24 NA NA NA NA NA NA NA NA

    Satellite transponders (9 total at SWM)
    [You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
    1-8 # # # # # # # #
    9-16 # NA NA NA NA NA NA NA
     
  4. Nov 6, 2011 #4 of 35
    Kevin F

    Kevin F Hall Of Fame

    1,128
    1
    May 9, 2010
    That last post was created by litzdog and copied/pasted here by me. I take no credit for the creation of that post. :D

    Kevin
     
  5. Nov 6, 2011 #5 of 35
    eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    I'm not sure how to report this, the numbers keep changing. All numbers on 101, but some change to 0 at times. On 110, all N/As except for 3. On 119, 1-22 are N/A, 23-32 are 97 33 98 71 97 97 96 74 98 48 98.

    On 99, 1-8 are 98 96 94 96 95 88 85 92 95 88 95 96 0, some are changing to 0 at times. 15-32 are N/A.

    Do you need more than that? Thanks.
     
  6. Nov 6, 2011 #6 of 35
    eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    Ok, thanks for posting that grid, I will enter all the numbers now...
     
  7. Nov 6, 2011 #7 of 35
    eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 97 91 96 96 95 98 95 98
    9-16 95 87 96 97 95 100 95 95
    17-24 94 100 95 94 95 96 96 85
    25-32. 96 95 96 32 98 100 95 100

    (every other number changes to 0 and back periodically)

    Satellite transponders (3 total at 110º)
    [Not present with Slimline3 dish. No channels are currently beamed from this satellite]
    1-8 NA NA NA NA NA NA NA 97
    9-16 NA 97 NA 98 NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA 97 33 98
    25-32 69 97 97 96 70 97 52 98

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1 - 8. 96 0 95 95 95 95 89 0. (every other one is changing back and forth from 0 to a number)
    9-16 91 0 85 0 96 0 NA NA
    17-24 NA NA NA NA NA NA NA NA

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 0 0 0 0 93 0 NA NA
    9-16 NA NA NA NA NA NA 70 0
    17-24 0 0 0 0 33 15 79 0
    25-32 all NA

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 0 74 0 88 0 0 NA NA
    9-16 NA NA NA NA NA NA 94 85
    17-24 72 80 96 91 62 67 79 94

    Satellite transponders (16 total at 103º(ca))
    [National HD channels beamed from D12 satellite]
    1-8 NA NA NA NA NA NA NA NA
    9-16 92 87 94 92 91 89 92 91
    17-24 91 92 89 89 85 88 91 91

    Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
    [National HD channels beamed from D10 satellite]
    1-8 95 85 89 82 89 84 85 77
    9-16 89 82 84 83 89 85 NA NA
    17-24 NA NA NA NA NA NA NA NA

    Satellite transponders (9 total at SWM)
    [You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
    1-8 # # # # # # # #
    9-16 # NA NA NA NA NA NA NA
    I don't have SWM.

    Ok, that took awhile.
     
  8. Nov 6, 2011 #8 of 35
    eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    So, can anyone give me any knowledge based on the signal strength numbers I posted? Or should I bite the bullet and call customer support? I'm still having the problem on all receivers, for at least 4 hours now.
     
  9. Nov 6, 2011 #9 of 35
    litzdog911

    litzdog911 Well-Known Member

    12,233
    68
    Jun 23, 2004
    Mill Creek, WA
    You're missing most all of the 99º(c) transponders. Do you have other HD Receivers/DVRs? Do they have the same readings?
     
  10. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    I have one other HD receiver, a H21. Yes, the numbers look roughly the same to me. I'm answering this on iPad app, and it doesn't let me look at the previous posts, so I'm guessing. On H21, sat 99 has all zeros, except for:

    5. 91
    6. 51
    15. 69
    16. 98
    20. 100
    21. 34
    22. 22
    23. 77
    24. 83

    What about my SD channels? Even my locals on SD aren't coming in, which I just noticed. What could be causing this?
     
  11. StigMX5

    StigMX5 New Member

    1
    0
    Jun 27, 2011
    I had the same problem about 15 minutes ago. Our main DVD started with the messages about 771 and when I checked the sat signals all were 0. I'm located on northeast Ohio.

    By the time I went upstairs to the other receiver, it was listing all satellite signals at 95 or higher. I came back down and the other DVR was back online and pulling 95 or higher signal strength.
     
  12. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    Things are getting worse. Now, pretty much all of my SD channels are not coming in. When I tune to a channel, it initially looks ok, then it starts blinking on & off. On some channels it is worse than others, with the 771 message flashing on & off. The locals are the worst, I just get a flash of a picture now and then.

    Hubby is downstairs watching HD locals with no problem, but now it looks like the HD locals are the only channels coming in without a problem. What would cause this? Something wrong with dish? Multiswitch? I've checked connections and they're fine. Dish isn't obstructed.
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    Your WB616 may be giving you trouble.

    I'd try to jumper across it by connecting a coax [or two] from the receiver/DVR you're using in your other thread, to one or two of the coax coming down from the dish.

    If this cures the receiver/DVR signal problems, then your WB616 is failing.
    If it doesn't change anything, then it may be the LNB.
     
  14. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    The coax lines coming from my dish will not reach to any of my receivers/TVs, not even close. Is that what you're saying to try, to go straight from the dish to an input on a receiver?

    I talked to a tech support CSR, who said he thinks my dish is moving around. He did some kind of test and saw that the signals were going in and out, and he thinks that the dish has come loose. It was a bit windy here today, but nothing like in recent months with Hurricane Irene. He said that maybe the hurricane loosened it and today was just the last straw. That doesn't explain to my why the HD locals still work, how would the dish still be hitting that satellite so well?

    Anyway, I guess it has to be either the dish or the switch, so I have a tech coming out on Tuesday, which was the absolute soonest they could do, even though I begged and asked for tomorrow.

    I wonder if they could hook me up with the SWM switch & splitter that I was asking about in my post from yesterday? I will probably have received the drop-shipped DVR by the time the tech arrives.
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    What you need are a couple of these:
    [​IMG]

    You'd use these to join the coax coming in with the coax going to the receiver.

    The CSR only was guessing, but it's doubtful that the dish has moved very much if the HD is still working, since they have a narrower beam.

    The WB-616, bad cables, or the LNB is somewhere the problem lies.

    I also doubt you'll get a SWiM-16 "upgrade" to fix a legacy system.
     
  16. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    Well, I don't have any of those coax connectors, and because of my work schedule tomorrow I won't be able to go out and get any, so I guess I'll just have to wait for the tech to come on Tuesday and hope that he has everything he needs to fix the problem. Your theory of the switch or LNB makes more sense to me than a moving dish. What does the SWiM-16 upgrade cost? Thanks.
     
  17. litzdog911

    litzdog911 Well-Known Member

    12,233
    68
    Jun 23, 2004
    Mill Creek, WA
    Let us know what the tech finds.
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    The only way I know to have DirecTV "install" a SWiM-16, is to upgrade to the Whole Home DVR service which, without any deal, is $200 + service call.
    This would be where they exchange all receivers that aren't compatible with SWiM, add DECA to your HD receivers/DVR, and add a broadband DECA to bridge to the internet. This service adds $3/month too. If you're thinking about this, call DirecTV and see what type of deal they'll offer, and think about upgrading some of your SD to HD too.
    If you're not familiar with this service, you can watch and setup recordings from non DVR HD receivers. While you don't have "live buffering" [pausing live TV], it does feel like any [HD] receiver connected acts like a DVR.
     
  19. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    I'm really wondering if I may have inadvertently caused this problem. On another thread in the Installation section, I was asking about ways to split a signal for a SD DVR that I'd like to put in a location where I only have one available coax line. VoS was helping me to learn about the SWM switch/splitter configuration (I currently have zinwell 16 multiswitch). I also have 4 legacy receivers in addition to 3 newer ones. VoS suggested that I find out which SAT my SD locals came from, and he said that I could disconnect the two 22 KHz lines from the dish going into the MS, and see if I still got the SD locals. I did that, and I did still get the SD locals with the lines disconnected. Then I reconnected the lines and went about my day. I didn't have any signal reception problems for rest of day or next morning. The troubles then started about 24 hours later, and now I'm not getting the SD locals at all, in addition to other channels. For example, I don't get 356 HD, but do get 356 SD. For 202, I don't get SD or HD. I do get both 355 SD and HD.

    Could my disconnecting and reconnecting those lines on Saturday have caused this problem? Seems like a strange coincidence.
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    "It shouldn't have", but have you pulled the power on the WB-616 & powered is back up?
    Did you do anything to the other two coax [13 & 18 volt]?
    Does "wiggling" any of them change the problem?
    Did you look at the connectors before reconnecting to make sure there isn't "any crap" there? [center pin is straight, the white dielectric is clean, and the shield doesn't have any strands bridging over it]
     

Share This Page