Hi, I took Directv up on their offer of a free hd-dvr. I used it to replace a Tivo sd dvr. I have two other directv hd-dvrs. I have had them for several years. I have had Premier service for many years and have not ever paid for dvr service. Today, when I activated the new dvr and deactivated the Tivo, I got charged for the dvr service. I have talked to 3 folks at Directv, a regular csr, someone in sales, and someone in retention. No one can put my account back the way it was. I was told that the best they can do is to give me a 1 year dvr credit. They say I got the service free because I had a Tivo, although the retention person told me I never should have gotten it free, that Premier never included free dvr service. I want my account back the way it was. I don't want to have to call back every year to ask for a credit that I may or may not receive. Didn't Premier include dvr service? Do I have any other options?