Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Jul 31, 2008 #21 of 1078
    Steveknj

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    that was a mistype

    www.directv.com/thanks
     
  2. Jul 31, 2008 #22 of 1078
    Hdhead

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    Always a complainer even when offered something for free. :rolleyes:
     
  3. Jul 31, 2008 #23 of 1078
    Sirshagg

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    Well truth be told it wouldn;t be free - it's $5/mo. But I do get your point. :)
     
  4. Jul 31, 2008 #24 of 1078
    Hdhead

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    It's free for me because it will replace a non-DVR model.
     
  5. Jul 31, 2008 #25 of 1078
    Sirshagg

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    Watch this wont even be the deal and all kinds of people will start complaining that DirecTv lied when they havn't promissed anything in the first place.
     
  6. Jul 31, 2008 #26 of 1078
    mstanka

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    What I don't understand is that a lot of people on this forum and I'm sure the general DirecTV customers, always think that they "deserve" more.

    No one is ever happy with what they get when then pay for it.

    For example I purchase from DirecTV programming for my family and I receive that programming. DirecTV in returns gets my money. An even trade in my opinion.

    Now don't get me wrong if something is wrong and DirectTV is not providing the service that you are paying for i.e. receiver, dish, install failed, etc, then DirecTV is not providing the service and therefore owe you the time that was not provided.

    I expect to receive flamming for this buth this is my opinion.

    Michael.
     
  7. Jul 31, 2008 #27 of 1078
    Steveknj

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    Hahahaha, ain't that the truth. Only thing she told me was:

    5+ YOS - 12 months of SHO/STARZ for free or monthly rebate on bill.

    And she mentioned equipment DISCOUNTS. Nothing about free equipment.
     
  8. Jul 31, 2008 #28 of 1078
    Doug Brott

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    IMHO, it is always positive to tell a loyal customer "Thank You"
     
  9. Jul 31, 2008 #29 of 1078
    Hdhead

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    You have to be a old, old veteran like me (10yrs.+) to get free stuff. :D
     
  10. Jul 31, 2008 #30 of 1078
    dhhaines

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    Hey.... who you calling old? :D I've been with DirecTV since 1997, so I guess I'd qualify. (And did get a free HDDVR last year :) )
     
  11. Jul 31, 2008 #31 of 1078
    dbronstein

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    I don't think I deserve "more", but I think I deserve "the same". For example, they now have a promo where if you sign up for paperless billing and autopay, you get a one-time credit of $5. I tried to get it and I'm ineligible because I already have that. Why shouldn't I get the same credit for going paperless as someone else? Now if I had received a similar credit when I first went paperless, then I agree I shouldn't get another one now. But I never got one, so I'm being penalized for going paperless too early (even though that's what D* wants everyone to do because it saves them money).

    It's things like that get people annoyed.
     
  12. Jul 31, 2008 #32 of 1078
    Steve Robertson

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    Got you 96 for me;)
     
  13. Jul 31, 2008 #33 of 1078
    idigg

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    I used to get a lot of free stuff from DirecTV back in the day if you know what I mean LOL
     
  14. Jul 31, 2008 #34 of 1078
    Sirshagg

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    I'm suspecting they might not have known it though :(
     
  15. Jul 31, 2008 #35 of 1078
    idigg

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    :D
     
  16. Jul 31, 2008 #36 of 1078
    netconcepts

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    +1

    When a for-profit organization offers a thank you. One usually accepts without whining for more.

    Slapping the hand that gives stuff away is just bad form.
     
  17. Jul 31, 2008 #37 of 1078
    mystic7

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    Don't know if someone has already mentioned this but someone on another board who claims to work for Directv said exactly what you did, so MAYBE there's some truth to it. I don't get paper bills and I don't use autopay (I get email bills) so I hope they don't leave me out, if this is true. I could use an HD DVR.
     
  18. Jul 31, 2008 #38 of 1078
    grizzly

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    I hope that they have DLB on my HR2x as one of the perks :p

    Kevin
     
  19. Jul 31, 2008 #39 of 1078
    davring

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    +13 years and I had to beg to even get a discount on my last HR20 although I was surprised they gave me back half of what I paid for it at CC and gave me a lump sum credit a little bigger than my next bill:) Like mentioned above, we used to get PPV credit coupons quite regular, not any in a long time. I did complain about a bad Slimline install many months after the fact and they came out and remounted it to my satisfaction, N/C. (I had to tweak it after 103c went live)
     
  20. Jul 31, 2008 #40 of 1078
    Steve Robertson

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    I will go for no more SF BS on the sports packages
     

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