Separate names with a comma.
Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.
did you call to ask for the showtime, you have to ask, it is not automatic
Great story, and clarification
to get your gift. That's pretty lame.
not at all, there is more than one gift to choose from, and depending on how long you have been with directv or how much you pay, etc, they may offer you something even better.
So, do I have to call now to get it activated, or are they going to handle it?
Are you sure you didn't sign anything at Best Buy? I have always been required to sign at Circuit City.
1) Darn, I get the big red deny because we had to change names on the account. Bellsouth had the wife's name and Direct had mine. I fought for 16 months to get the "bundled discount" and found out this was the reason it kept being turned back. I / we've been a DirecTv customer(S) since Pegusas days around '96 or so but now I'm a newbie.
Good job, sounds like getting a driver's license in Georgia. Couldn't prove my wife lived at my address because the water and electric bill was in my name, not one in her's and one in mine. Great.....just friggin great
Been with Directv since 94'. Always paid on time and have there best program package. I have (4) h20-600 and (1) hr20-700. I have always since day one brought my equipment from solidsignal or bestbuy and installed it myself. I had to put fans in my owned h20-600's because you could toast sandwiches on them. My hr20-700 is leased. Commitment should be up in 2 months. They have never offered me a deal on anything. I recently signed a friend up and he got a deal I got nothing. This really pisses me off.
call them and tell them just that through a customer retention CSR.
I felt the same way as you, and because someone here suggested I do that
I got my 2nd HR20 for free, got Sunday ticket for a reduced rate, got free PPV coupons
got a bunch of stuff
the CSR at the time said they want to do this stuff for long time customers like you and I
but they need us to ask
Welcome to the boards!:welcome_s
Somebody can have one of my gifts I already have all the equipment I need. They always give me gifts all you have to do is ask
Wow:gott: someone did the smart thing and called and asked why?
Hmm, I wonder if the receipt had something about a commitment. I paid by credit card so I had to sign anyway & I remember that they had to look up my D* account so it is possible that I did agree to something. I don't mind that -- just wish I could see on the site when my agreement ends. I'll have to go dig out the receipt.
How can you call this a marketing mistake? This "program" has never been announced officially nor advertised. It doesn't exist.
If someone is getting some bonus going to that page, well, is the same that getting it from a CSR just for asking. There is no loyalty program there either.
Well obviously the bugs in the system are showing.
Just in case no one thinks actual rewards exist:
Not that those channels are actually active on any of my rcvrs. lol
scott at satguys posted this:
Ok here is the way it works...
I am posting this message here instead of bits and pieces as I don't want to water things down or miss quote someone. Normally I will not directly quote someones message, but am here so you can see the passion and fire behind this loyalty program.
Now that I have read this I have a better understanding of the program and respect what DirecTV is trying to do here.
First, I want to thank you all for letting me know about what your community members are seeing on our Loyalty Program as it launched this morning on DIRECTV.com
And many of you know of the the link to the loyalty page that Will refers to in his previous post.
I thought I might first outline a few things to clear up any confusion:
This loyalty program is among the most extensive ever launched for long-term DIRECTV customers.
Logistically it makes sense to roll it out in a customer's anniversary month, and not all loyal customers at once, as some might at first expect or hope for.
That being the case, the link is only being promoted to customers that are eligible for a gift in their anniversary month and will not "work properly" for customers not in their anniversary month.
So if you joined DIRECTV in August, 3 years or more ago and are in good standing, you will be sent a notice soon, told about directv.com/thanks on the phone, or see that you have received a gift when you sign in and see a gift notification that will then lead you to this page.
If it is not your anniversary month yet, one will not be eligible - yet - and will get a "not eligible" message on the web page.
Three trends you may already see out there.
Customers that are receiving Showtime as a gift will not see it yet. They should see it light up on their account tomorrow. Going forward for each month there may be a few days delay in seeing it, but this hiccup is being resolved for August customers.
Also, some customers are seeing the message "hope you are enjoying your gift" but did not realize they have a gift yet. That is because the online component's release could not be moved to be co-timed with the mailing notification which is going out in the next couple of days.
Going forward the mailing communication will be sent before they are able to see the gift online, so customers should know its coming.
Finally, since we are so close to September, those customers will not see that until a few days into September.
That covered, we are receiving many "wow, this is great!" messages, and others providing constructive feedback and suggestions for making the service even better.
This was our intent. Companies should listen more closely to their best customers and now we have a way of making that happen, and my group will be sharing this feedback with each of the lines of business.
I want to thank you all for the opportunity to listen to each of you for ways to improve our service - that has been invaluable - and I will continue to do so.
As stated above, this is planned ongoing effort each month, not some one-time splash for show or PR.
This is DIRECTV taking the next step to reach out more broadly to our most loyal and dedicated customers to listen to what is most important to them in a television service.
Thanks again for letting me know.
You do have to call in and ask that they activate it. I got Showtime free for 3 months.
It must be based upon your anniversary. Looks like I've been with them since August 1994.
Well that makes sense, just wish they would have said something about it earlier
good info dcowboy7....thanks
Sounds good to me and thanks for posting that now it should make sense to everyone
Yes, great detail. Now if only that was out there, maybe even on the "You're not eligible page", everyone would feel good. That's all we need