Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Aug 23, 2008 #601 of 1078
    Christopher Gould

    Christopher Gould Icon

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    Jan 14, 2007

    my card says 9/98. guess i'll find out in 9 days.
     
  2. Aug 23, 2008 #602 of 1078
    sch8r

    sch8r New Member

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    Aug 25, 2007
    I couldn't agree more. I have been following this thread since the beginning and have been waiting for my "hearts" as an 8 year "premier" customer. I actually go back to 1995 at two other addresses but they only give credit for my current address.

    A little over a week ago I got tired of waiting so I called them up. Told the CSR I wanted to add another HD DVR to my account since I was getting a new TV and wondered if they had any promotions available for existing customers. I went on to say I heard they might be offering a $99 HD upgrade promotion.

    She asked me to wait a minute and when she returned to the phone she told me I could have the HD DVR at no charge. She also said they would replace my dish at no charge and an installer could come out the next business day. I said I didn't believe I needed a new dish and asked if she could just ship the HD DVR and save the installer an unnecessary trip. The answer was no.

    After the call I remembered the email I received a month or so ago from DirecTV saying my current HD equipment needed to be replaced (free HD swap). I called back and scheduled the HD replacement (for my HR10-250) at the same time as my earlier appointment.

    So last Monday the installer delivered my two HR21-100s. I had requested a SWM upgrade but, as expected, I was unsuccessful on that front. I had already ordered a SWM-8 from solid signal and hooked it up after the installer left.

    So in the end I had two new HR21s at no charge and a SWM-8 that works beautifully. Well worth the calls...

    I did just check the loyalty page and it says I do not qualify. My anniversary month is August.
     
  3. Aug 23, 2008 #603 of 1078
    rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    My card like that says 04/1998 which sounds about right. It could be off by a month, it’s no big deal. I guess I have 8 months to wait to see what loyalty reward I get. I wonder if my 10-year reward will carry-over since it will actually be 11 years next April?
     
  4. Aug 23, 2008 #604 of 1078
    jhart05

    jhart05 Legend

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    Aug 14, 2008
    That's cool, sch8r.

    Also guys, I talked to several CSR's over the last week.

    I really don't think this promo has anything to with anniversary date.

    I asked them all about the promo, and if it had to do with anniversary date. They only said, nope. Just have to be a customer for 3 or more years, good payment history, and continuous service for the last 6 months.

    So again, I think if you just call them up and tell them you want to upgrade (as was the case with me) or ask them if they have any free promos going on right now for long time customers, I think you'll get something.
     
  5. Aug 23, 2008 #605 of 1078
    wilbur_the_goose

    wilbur_the_goose Hall Of Fame

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    Aug 16, 2006
    jhart - but you shouldn't have to call - that's supposedly what the website is for, no?
     
  6. Aug 23, 2008 #606 of 1078
    jbuch

    jbuch Mentor

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    Jun 22, 2004
    I've been a customer since the fall of 1995 and it said I wasn't eligible. I also emailed them about upgrading a DirecTivo to a HD-DVR and they wanted me to pay $199. No love for a long time customer. Maybe you get better deals by calling.
     
  7. Aug 23, 2008 #607 of 1078
    curt8403

    curt8403 Hall Of Fame

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    Dec 27, 2007
    when did you email them?
     
  8. Aug 23, 2008 #608 of 1078
    jbuch

    jbuch Mentor

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    Jun 22, 2004
    It was a couple weeks ago.
     
  9. Aug 23, 2008 #609 of 1078
    curt8403

    curt8403 Hall Of Fame

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    Dec 27, 2007
    this program is very very new. email them again
     
  10. Aug 23, 2008 #610 of 1078
    posstefmikala

    posstefmikala New Member

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    Jan 9, 2008
    I went on the site and changed my packacage and there was a box that said loyal customer or something like that. I checked it and then went to add a reciever and evrything was discounted i got a R-16 and a H-20 for free. Delivered and all.
     
  11. Aug 23, 2008 #611 of 1078
    jbuch

    jbuch Mentor

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    Jun 22, 2004
    I just emailed them again. I'll post their response.
     
  12. Aug 23, 2008 #612 of 1078
    Grentz

    Grentz New Member

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    Jan 10, 2007
    Thats a great deal.

    Nice to hear Directv is taking care of ya :)
     
  13. Aug 23, 2008 #613 of 1078
    posstefmikala

    posstefmikala New Member

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    Jan 9, 2008
    Yeah I have no complaints
     
  14. Aug 23, 2008 #614 of 1078
    hjplano

    hjplano Cool Member

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    Nov 17, 2006
    Here is what I get:

    You do not qualify today but we will continue to recognize loyal customers in the upcoming months.
     
  15. Aug 23, 2008 #615 of 1078
    JLucPicard

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    Apr 27, 2004
    That's their kinder, gentler version of the "Sorry Charlie, no soup for you" message they had been using.
     
  16. Aug 23, 2008 #616 of 1078
    shendley

    shendley Hall Of Fame

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    Nov 27, 2005
    I got Starz free for 3 months as my anniversary gift. Called up directv today to see if there was anyway I could trade Starz for HBO. After looking into it for a couple of minutes, the CSR said that the way the anniversary gift was set up, they couldn't do the trade. So instead she just added HBO free for 3 months on top of Starz! I guess they really do wanna keep their "loyal customers" happy right now.
     
  17. Aug 23, 2008 #617 of 1078
    Crazy 1

    Crazy 1 Legend

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    Oct 20, 2002
    I started with D* in Oct.94 paid around $900.00 for my system at Sears and installed it myself in the rain at night. I thought it was coolest thing ever, since where I live I could only get OTA, and that was only three channels. I left D* for 3yrs for E*. And now I've been back since Oct. 01. I've never ask for any freebes only time I've ever called was to add another IRD to my setup which is 4. Sure would be nice to get a perk.
     
  18. Aug 24, 2008 #618 of 1078
    alant40

    alant40 AllStar

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    Oct 8, 2006
    Been with them since 95. Just received a new Hd Dvr on Thursday, free of charge. :D

    Update:

    Just came from the website and under my billing info says:

    Hope you're enjoying your free Anniversary Gift. Remember to go to directv.com/thanks to let us know how we're doing.

    Free Showtime for 3 months. Not bad....
     
  19. Aug 24, 2008 #619 of 1078
    wmj5

    wmj5 Godfather

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    Aug 26, 2007
    I went with D* in sept. 13th 1995, have not changed providers are moved or cut it off at anytime, but there is 8 months I had a account # then they changed it, I have ask 2 csr's to check it out and they cannot find that I was even with them that 8 months, does someone know how I could get that fixed?
     
  20. Aug 24, 2008 #620 of 1078
    Carl Spock

    Carl Spock Superfly

    4,567
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    Sep 3, 2004
    I saw upthread that this had been changed. Thanks for listening, DirecTV. :righton: It is a program that is rolled in according to your anniversary date and eligibility also depends how long it's been since you signed up. I have absolutely no problem with either requirement, and the current message is definitely much more appropriate than the kick in the crotch that was there before.
     

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