Separate names with a comma.
Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.
my card says 9/98. guess i'll find out in 9 days.
I couldn't agree more. I have been following this thread since the beginning and have been waiting for my "hearts" as an 8 year "premier" customer. I actually go back to 1995 at two other addresses but they only give credit for my current address.
A little over a week ago I got tired of waiting so I called them up. Told the CSR I wanted to add another HD DVR to my account since I was getting a new TV and wondered if they had any promotions available for existing customers. I went on to say I heard they might be offering a $99 HD upgrade promotion.
She asked me to wait a minute and when she returned to the phone she told me I could have the HD DVR at no charge. She also said they would replace my dish at no charge and an installer could come out the next business day. I said I didn't believe I needed a new dish and asked if she could just ship the HD DVR and save the installer an unnecessary trip. The answer was no.
After the call I remembered the email I received a month or so ago from DirecTV saying my current HD equipment needed to be replaced (free HD swap). I called back and scheduled the HD replacement (for my HR10-250) at the same time as my earlier appointment.
So last Monday the installer delivered my two HR21-100s. I had requested a SWM upgrade but, as expected, I was unsuccessful on that front. I had already ordered a SWM-8 from solid signal and hooked it up after the installer left.
So in the end I had two new HR21s at no charge and a SWM-8 that works beautifully. Well worth the calls...
I did just check the loyalty page and it says I do not qualify. My anniversary month is August.
My card like that says 04/1998 which sounds about right. It could be off by a month, it’s no big deal. I guess I have 8 months to wait to see what loyalty reward I get. I wonder if my 10-year reward will carry-over since it will actually be 11 years next April?
That's cool, sch8r.
Also guys, I talked to several CSR's over the last week.
I really don't think this promo has anything to with anniversary date.
I asked them all about the promo, and if it had to do with anniversary date. They only said, nope. Just have to be a customer for 3 or more years, good payment history, and continuous service for the last 6 months.
So again, I think if you just call them up and tell them you want to upgrade (as was the case with me) or ask them if they have any free promos going on right now for long time customers, I think you'll get something.
jhart - but you shouldn't have to call - that's supposedly what the website is for, no?
I've been a customer since the fall of 1995 and it said I wasn't eligible. I also emailed them about upgrading a DirecTivo to a HD-DVR and they wanted me to pay $199. No love for a long time customer. Maybe you get better deals by calling.
when did you email them?
It was a couple weeks ago.
this program is very very new. email them again
I went on the site and changed my packacage and there was a box that said loyal customer or something like that. I checked it and then went to add a reciever and evrything was discounted i got a R-16 and a H-20 for free. Delivered and all.
I just emailed them again. I'll post their response.
Thats a great deal.
Nice to hear Directv is taking care of ya
Yeah I have no complaints
Here is what I get:
You do not qualify today but we will continue to recognize loyal customers in the upcoming months.
That's their kinder, gentler version of the "Sorry Charlie, no soup for you" message they had been using.
I got Starz free for 3 months as my anniversary gift. Called up directv today to see if there was anyway I could trade Starz for HBO. After looking into it for a couple of minutes, the CSR said that the way the anniversary gift was set up, they couldn't do the trade. So instead she just added HBO free for 3 months on top of Starz! I guess they really do wanna keep their "loyal customers" happy right now.
I started with D* in Oct.94 paid around $900.00 for my system at Sears and installed it myself in the rain at night. I thought it was coolest thing ever, since where I live I could only get OTA, and that was only three channels. I left D* for 3yrs for E*. And now I've been back since Oct. 01. I've never ask for any freebes only time I've ever called was to add another IRD to my setup which is 4. Sure would be nice to get a perk.
Been with them since 95. Just received a new Hd Dvr on Thursday, free of charge.
Just came from the website and under my billing info says:
Hope you're enjoying your free Anniversary Gift. Remember to go to directv.com/thanks to let us know how we're doing.
Free Showtime for 3 months. Not bad....
I went with D* in sept. 13th 1995, have not changed providers are moved or cut it off at anytime, but there is 8 months I had a account # then they changed it, I have ask 2 csr's to check it out and they cannot find that I was even with them that 8 months, does someone know how I could get that fixed?
I saw upthread that this had been changed. Thanks for listening, DirecTV. :righton: It is a program that is rolled in according to your anniversary date and eligibility also depends how long it's been since you signed up. I have absolutely no problem with either requirement, and the current message is definitely much more appropriate than the kick in the crotch that was there before.