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Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Aug 24, 2008 #621 of 1078
    Old Tv Watcher

    Old Tv Watcher Legend

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    I have been with DIRECTV since 1996. I E_Mailed then to ask about loyal program and got 3 Months "Showtime" free" in place of the gift you heard about" whatever that means. I also got $10.00 diccount on NFL Sunday ticket which they agreed to a couple months ago.

    I want to thank DIRECTV and this forum.
     
  2. Aug 24, 2008 #622 of 1078
    TedBarrett

    TedBarrett Godfather

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    Oct 10, 2007
    "You do not qualify today"

    Customer since 11/96 according to my Customer Perks card

    ??
     
  3. Aug 24, 2008 #623 of 1078
    jeffreydj

    jeffreydj AllStar

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    Aug 17, 2008
    Why are people getting so upset when we all know the "rule" is your anniversary month? People wouldn't even know the link if it hadn't been for this board! :)

    So what that I have to wait until March? D* has been more than fair to me before and I'm sure when march of next years roll around, my 6 year "gift" will be nice. If you're gonna leave D*'s superior service because of unrealistic expectations, maybe you aren't a happy customer to begin with?
     
  4. Aug 24, 2008 #624 of 1078
    dcowboy7

    dcowboy7 Hall Of Fame

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    because the other post there says its not anniversary date tied....so which is it ?
     
  5. Aug 24, 2008 #625 of 1078
    Dolly

    Dolly Hall Of Fame

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    I think again those CSRs the poster spoke with didn't know what they were talking about :rolleyes: It would have to be tied to something because how else could D* keep track of the program? And what better time to tie it to than the customer's anniversary date? It makes perfect sense to me ;)
     
  6. Aug 24, 2008 #626 of 1078
    jeffreydj

    jeffreydj AllStar

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    Aug 17, 2008

    It makes sense to be anniversary tied. Businesses have to spread any "expense" (and a customer loyalty program is deifntely an expense) over time.

    Everything I've seen -- except one or two posts -- indicate it is tied to your Anniversary. If someone is upset by it, just call. D* seems pretty happy to handout freebies at a drop of the hat anyway :)
     
  7. Aug 24, 2008 #627 of 1078
    JLucPicard

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    I guess I've kind of been going by the information that YOU yourself posted in post #496. :shrug:
     
  8. Aug 24, 2008 #628 of 1078
    eandras

    eandras Godfather

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    Feb 15, 2007
    Spoke to a CSR today about an issue I was having with a cracked LNB on my dish and she told me that I was a loyal customer and to log into my account and look for the loyal customer gift that will be available on my Anniversary Month. In my case it is September. According to Directv I have been a loyal customer since 9/1996.

    Alos she told me when I asked about the heart system that the hearts that are on the account are there to let the csr know what they can offer you if you ask. It is for lenght of service, payment history and amount of programming. Customers do not see the hearts on your account when you log into Directv. The CSR also said that it is not really used anymore.

    Ed
     
  9. Aug 24, 2008 #629 of 1078
    JLucPicard

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    Ed, you don't have to say how many, but did she tell you how many hearts you had, or just downplay things? Just curious.
     
  10. Aug 25, 2008 #630 of 1078
    Dolly

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    Apparently some people at D* still use the Hearts because I was told how many I had. Yet I never had Hearts show up on my account for those receivers :confused:
     
  11. Aug 25, 2008 #631 of 1078
    miltmeyers

    miltmeyers Cool Member

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    Aug 8, 2008
    I checked the Thanks page and was told not now but watch etc.. So I sent Directv an e-mail and ask --as I have been a customer since 1995 and have never been late or missed a payment why don't I receive a gift. They responded with 3 months of Showtime free. How is that for being a great company?

    milt
     
  12. Aug 25, 2008 #632 of 1078
    CJTE

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    DirecTV allegedly canned the 'hearts' system in 06/07. While the hearts are still on your account, the CSRs have been told to ignore them, and the new hires dont know why they're there.

    AFAIK, the ordering system still uses the hearts rating regarding getting deals on equipment
     
  13. Aug 25, 2008 #633 of 1078
    cartrivision

    cartrivision Hall Of Fame

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    I might do the same. I have literally been with DirecTV longer than more than 99% of their customers, and pay more than twice the average monthly bill, yet their half baked loyalty qualification process has determined that I do not yet qualify as a loyal customer.

    Here's a clue to the clueless at DirecTV.... if you want to start a "loyalty rewards program", you might want to start with the most loyal customers first.... not the ones whose anniversary date just happens to fall in line with the start of the program. If you want to do a staggered rollout, start with the first million oldest customers in the first month of the program, followed by the next oldest million in the next month, etc.
     
  14. Aug 25, 2008 #634 of 1078
    dtrell

    dtrell Hall Of Fame

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    its really not...they throw around free showtime like water. time warner cable gave me a year of showtime free..and i havent watched it yet.
     
  15. Aug 25, 2008 #635 of 1078
    loudo

    loudo Well-Known Member

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    I don't think there is any reason to get upset, about not being offered anything, unless it is the month of your anniversary date, with DirecTV, and you meet the other qualifications set up for the loyalty gifts.
     
  16. Aug 25, 2008 #636 of 1078
    loudo

    loudo Well-Known Member

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    A few weeks ago, I went to my on line account, and checked the box to receive notices about the anniversary loyalty gift. Today I went back and looked for it, but couldn't find it. Does anyone else see it? I thought it was under subscriptions.
     
  17. Aug 25, 2008 #637 of 1078
    henryld

    henryld Godfather

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    Aug 16, 2006
    It is & still there on my account (just checked).
     
  18. Aug 25, 2008 #638 of 1078
    dcowboy7

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    but like i posted there stating it wasnt me....i just posted what someone else posted....i am a lawyer (kinda) u know. :D
     
  19. Aug 25, 2008 #639 of 1078
    xIsamuTM

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    Jul 8, 2008
    the only thing i've seen hearts affect is pro-rates on service calls. a one-heart will pay the full 79.95 for an out of warranty service call even if protection plan is added at the time.
     
  20. Aug 25, 2008 #640 of 1078
    sticketfan

    sticketfan Legend

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    Apr 25, 2007
    Vermont
    just wondering where on your online account can you find your anniversary date? i cant seem to find it
     

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