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Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Sep 16, 2008 #821 of 1078
    loudo

    loudo Well-Known Member

    4,772
    59
    Mar 24, 2005
    Central Maine
    It sure would be nice if they would put you original sign up date and how much time is left on your commitment, on your account page of the web site.
     
  2. Sep 16, 2008 #822 of 1078
    rudeney

    rudeney Hall Of Fame

    4,266
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    May 28, 2007
    Nah, that would give the customer too much information and information is power! :D
     
  3. Sep 16, 2008 #823 of 1078
    dtrell

    dtrell Hall Of Fame

    1,210
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    Dec 27, 2007
    the 9.99 you got for 12 months is basically the deal they can give anyone, as long as you dont have any other monthly credits from retention. 10 for 12 months is the standard retention credit.
     
  4. Sep 22, 2008 #824 of 1078
    jdgohus

    jdgohus Cool Member

    28
    0
    Aug 5, 2007
    Received a card in the mail today stating Thanks for being a Loyal DirecTV Customer. They gave me Showtime FREE for 12 months. Not bad since I don't usually subscribe to any Premiums.
     
  5. Sep 22, 2008 #825 of 1078
    Dolly

    Dolly Hall Of Fame

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    Jan 30, 2007
    I agree. I called and got my sign up date, but I forgot to ask about my commitment date :bang Oh well since I'm not going anywhere anyway I don't guess that date matters ;)
     
  6. Sep 22, 2008 #826 of 1078
    andunn27

    andunn27 Legend

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    Sep 24, 2007
    Same here
     
  7. Sep 22, 2008 #827 of 1078
    crashHD

    crashHD Godfather

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    Feb 29, 2008
    If you log into the website, somewhere, there is a place to click "orders" or "order history" or something like that. It should show your installation order. It shows mine, and that was long enough ago that my installation was a self-install kit that came with the receivers/dish. If you've done something since then that renewed commitment, I don't know if that would show up there or not.
     
  8. Sep 23, 2008 #828 of 1078
    loudo

    loudo Well-Known Member

    4,772
    59
    Mar 24, 2005
    Central Maine
    You really can't go by that. Sometimes the last installation didn't require a commitment. If it was to replace a defective piece of equipment, not a new install of equipment, it does not require a new commitment date.
     
  9. Sep 23, 2008 #829 of 1078
    PressureContent

    PressureContent Mentor

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    May 5, 2008
    Received my card yesterday. Customer since Sept '99. Three months Showtime.
     
  10. Sep 23, 2008 #830 of 1078
    bigref

    bigref Legend

    167
    0
    Sep 11, 2007
    I really want a HD-DVR been trying for so long to get one for at least $99.00. Tried again today. NP, was told I could have it for $99.00, but (always something) it has to be installed :nono2: Anyway I said please just ship it, answer was no. She told me I could by it at BB or online and when I activate the receiver I will get the $100 credit. She said the note is in my account.

    Question, do I trust them?
     
  11. Sep 23, 2008 #831 of 1078
    Sirshagg

    Sirshagg Hall Of Fame

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    Dec 29, 2006
    NO!
     
  12. Sep 23, 2008 #832 of 1078
    ktk0117

    ktk0117 Legend

    204
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    Nov 27, 2006

    Get in writing via Email or whatever. They seem to "Lose" those little notes they put on your account from time to time. :lol:
     
  13. Sep 23, 2008 #833 of 1078
    bigref

    bigref Legend

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    0
    Sep 11, 2007
    they would not "give' me anything, just told me it was in my account
     
  14. Sep 23, 2008 #834 of 1078
    ktk0117

    ktk0117 Legend

    204
    0
    Nov 27, 2006
    Call back and see if another rep."Sees" any notes on your account, and ask them to repeat them to you. I think you might have a good chance then. Another Rep might even be willing to send an Email, who knows, keep trying till you get something, persistence always pays with D* ;)
     
  15. Sep 23, 2008 #835 of 1078
    rahlquist

    rahlquist Hall Of Fame

    1,671
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    Jul 24, 2007
    Agreed and do not give a hint about what you want to see is in the notes. Just tell them you would like to know what notes were entered during your last call to cust service.
     
  16. Sep 23, 2008 #836 of 1078
    jhart05

    jhart05 Legend

    102
    0
    Aug 14, 2008

    This worked for me.

    And I didn't even have to ask for the $100 credit.

    The CSR just offered it up.
     
  17. Sep 23, 2008 #837 of 1078
    GodisGreat79

    GodisGreat79 Legend

    127
    0
    Jun 12, 2006
    So far I have got.

    HBO free for 3 months.
    Showtime free for 3 months.
    DVR Service free for 6 months.

    So not too bad.
     
  18. Sep 24, 2008 #838 of 1078
    saxon2000

    saxon2000 Legend

    118
    0
    Oct 25, 2006
    I got a card offering three pay per view movies. I don't want to seem ungrateful, but I have been a customer for more than ten years. I order every single channel and also order Ticket and Superfan every year. My bill this month is over $200 and they are giving me $12?

    This way of rewarding me has backfired and just irritated me.

    Three e-mails to customer service have just made me even more irritated, so I am going to drop it and try to forget all about it.

    :nono:
     
  19. Sep 24, 2008 #839 of 1078
    MarkN

    MarkN Legend

    287
    2
    Jul 13, 2007
    I don't take any "free" offers, the last time I accepted a "free" month of HBO I ended up getting charged for it! When I called, the rep. told me she knew nothing about an offer for a free month!
     
  20. Sep 24, 2008 #840 of 1078
    rkcoll1

    rkcoll1 AllStar

    52
    0
    Jan 29, 2008
    Are those all loyalty perks?
     

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