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Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Sep 24, 2008 #841 of 1078
    stblake10

    stblake10 Godfather

    297
    0
    Feb 1, 2007
    I initially called and got a free DVR with install. I called a week later and got the box upgraded to an HDDVR for free and free install plus I got the $19.95 delivery fee waived also.
     
  2. Sep 26, 2008 #842 of 1078
    donm

    donm Legend

    168
    0
    Aug 19, 2003
    I called and asked and got 3 months free Showtime. It was great because I was just going to order Showtime before Sunday to watch the new season of Dexter. The only problem I have is some of the Showtrime channels are grayed out but I still receive them. I checked and only two Showtime channels are not greyed out but I still can watch all of them. I don't mind the greyed out but I have a feeling it won't let me record a channel that is greyed out. Does anyone else have this problem and if they do how do you fix? Thanks

    Nevermind I went back and checked again and all the Showtime channels are now not greyed out.
     
  3. Sep 26, 2008 #843 of 1078
    rkish

    rkish Legend

    127
    0
    May 8, 2008
    I played it safe and got offered 12 free months of HD service. That's $120.00, so not too shabby. I would have paid for it anyway and I was nearing the end of my "stay with D* for the HD upgrade" incentive (free HD receiver, 3 months of Showtime/Starz and 6 months of free HD service).

    The CSR was pretty nice and prompted me to call back in the near future for more incentives. :)
     
  4. Sep 30, 2008 #844 of 1078
    NotOneofYou

    NotOneofYou Cool Member

    10
    0
    Sep 30, 2008
    "For example, I was erroneously given a new commitment when a defective receiver was replaced under the protection plan. And because of reasons I don't understand, DirecTV is unable to correct the commitment date on my account, and instead just put a note in the comments indicating the correct commitment date."

    If you will call tech & ask the CSR to ask a supervisor how to resolve this, it will be handled. It is just a computer error. I know that never happens at your house.

    Good Luck.
     
  5. Sep 30, 2008 #845 of 1078
    NotOneofYou

    NotOneofYou Cool Member

    10
    0
    Sep 30, 2008
    So for a free car you want the gas free too? LOL...
     
  6. Sep 30, 2008 #846 of 1078
    NotOneofYou

    NotOneofYou Cool Member

    10
    0
    Sep 30, 2008
    Not replying to this guy. Just jumping in.

    I would like some of these people to try this chin music at the grocery store they have gone to for years or a laundry-mat or maybe a utility company. :lol: Just used my first emoticon ever.

    I AM PUMPED! lol...
     
  7. Sep 30, 2008 #847 of 1078
    NotOneofYou

    NotOneofYou Cool Member

    10
    0
    Sep 30, 2008
    The no commitment date thing is only for eq Replaced while the protection plan is active on your acct. Other than that the only way around a comm is to buy it at full retail. Reg recv $149? - - - DVR = $349. Hmmm... HD/DVR $650? More Hmmm... The other prices 69, 99 & 199 are subsidized to induce/attract you.

    For the DVR, retail for a 100g drive is what, $60? HD/DVR 200g drive is $95?

    Got parts? Get your solder & go to town. Oh wait, you wanted the software too?
     
  8. Sep 30, 2008 #848 of 1078
    sprocto2

    sprocto2 Cool Member

    18
    0
    Jul 26, 2007
    I'm with you. Customer since 1995, got Showtime for 3 months. Kind of insulting after hearing what some others were offered.
     
  9. Sep 30, 2008 #849 of 1078
    Nightfall

    Nightfall Legend

    101
    0
    Sep 1, 2003
    I have to agree with you to a point.

    Why give someone like you who has been a customer for 13 years only 3 months of showtime free when others like myself who has been a customer for only 4 years a full year of showtime free? Whats the difference between your account and mine?

    I have never had a missed or late payment. I do have 3 receivers and I do get the HD package as well as the NHL Center Ice package. Maybe it has to do with your account standing, how much you spend, what your contract length is (I am tied in for 1.5 years), or if you get any sports subscriptions? Either way, I am not complaining but others here with far more seniority have a right to ask why.
     
  10. Sep 30, 2008 #850 of 1078
    sprocto2

    sprocto2 Cool Member

    18
    0
    Jul 26, 2007

    I would imagine there are several things that go into the formula. As I think through all the possible things that would be worth rewarding, I hit high marks on most of them in my mind. Not a big thing. I plan on taking advantage of my gift just the same.
     
  11. Sep 30, 2008 #851 of 1078
    stblake10

    stblake10 Godfather

    297
    0
    Feb 1, 2007
    Why not ask for equipment upgrade. Like I did. I had a SD box in my bedroom and asked for an initial upgrade to a DVR. No problem, I got it. I called back later explaining that I was planning on upgrading my tv to an HD flat pannel and they agreed to upgrade me to an HDDVR. I did'nt complain, and I would have been ok if they said no. It does'nt hurt to ask. And be polite about it.
     
  12. Sep 30, 2008 #852 of 1078
    kenn157

    kenn157 Legend

    245
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    Jan 22, 2007
    I agree, it is. I've been since 1994. With out calling, when I go to the site, in a nice red banner says about being offered something in the future. I pay $124.44 per month ($1493) a year. When I first got the equipment back then the receiver's were $1000 and $200 for installation. I haven't been paying $124, since the beginning but for 14 years I bet its $10k at least. Well lets see in the coming months what I get offered. :hurah: :lol: I like DirecTV so it's not like I'm going to cancel. Unless when can get all the HD over the air (OTA) Just my locals are OTA of course.. :lol:
     
  13. Nov 6, 2008 #853 of 1078
    TedBarrett

    TedBarrett Godfather

    294
    0
    Oct 10, 2007
    Just sent DirecTv an email

    Here it is November, my 12th anniversary month, and still I get "you do not qualify..." message from directv.com/thanks.

    feeling a little unloved
     
  14. Nov 6, 2008 #854 of 1078
    xrobmn

    xrobmn Legend

    210
    1
    Oct 22, 2007
    How many years? From past posts, unless out of contract, then we won't see much.. of course, I just passed my year. got the same.. asked them nicely about the program.. and got $5 off a month for 3 months. so.. not to shabby.. not really expected.. but of course, anything free is good.. (just be nice) :)
     
  15. Nov 6, 2008 #855 of 1078
    TedBarrett

    TedBarrett Godfather

    294
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    Oct 10, 2007
    as I said

    - I have 6 months left on my HD DVR commitment
     
  16. Nov 6, 2008 #856 of 1078
    Shades228

    Shades228 DaBears

    6,081
    46
    Mar 18, 2008
    Then you have 12 months left of your HD DVR commitment. They're 24 months not 18 months.
     
  17. Nov 6, 2008 #857 of 1078
    TedBarrett

    TedBarrett Godfather

    294
    0
    Oct 10, 2007
    anni is from the latin annum - year
    I've been with them 12 years!
     
  18. Nov 6, 2008 #858 of 1078
    jmak

    jmak Cool Member

    20
    0
    Mar 31, 2007
    Ted,
    I have been a Directv customer for 11 years and also get a "You do not qualify today but we will continue to recognize loyal customers in the upcoming months." message. What the hell is up with that? Maybe they figure if you have been a customer for over 10 years that you don't need any perks because you are not going to cancel your service.
     
  19. Nov 6, 2008 #859 of 1078
    TedBarrett

    TedBarrett Godfather

    294
    0
    Oct 10, 2007
    I don't understand it either.
    I'll report what their email response says
    if they bother to reply
     
  20. Nov 6, 2008 #860 of 1078
    jmak

    jmak Cool Member

    20
    0
    Mar 31, 2007
    Thanks,
    Hopefully it is just a bug in their system as to who qualifies and who doesn't.
     

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