Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Dec 20, 2008 #961 of 1078
    SWORDFISH

    SWORDFISH Legend

    189
    0
    Apr 16, 2007
    The information came from what people are reporting in this thread. I just compiled (and update) the numbers to see if there was a pattern. Here is my first post regarding this:
    http://www.dbstalk.com/showthread.php?p=1906757#post1906757

    SF
     
  2. Jan 6, 2009 #962 of 1078
    machavez00

    machavez00 Hall Of Fame

    3,871
    39
    Nov 2, 2006
    Phoenix,...
    OK I logged on Saturday set because I forgot to set my HR20 to record the Cardinals game and I was greeted with this:

    My anniversary month is March. According to SF's post, should I be expecting a Showtime to show up, or SkinaMax since I have HBO, Or do I need to call CS?
     
  3. Jan 6, 2009 #963 of 1078
    wilmot3

    wilmot3 Legend

    200
    0
    Jul 24, 2007
    when I go in it says "You do not qualify today but we will continue to recognize loyal customers in the upcoming months.......no service since xxx or nothing ...I HAVE HAD D FOR 8 YRS.!!!!!!!!!
     
  4. Jan 6, 2009 #964 of 1078
    50+

    50+ Legend

    183
    0
    May 1, 2008
    I still have the hearts under the recr section on my webpage. It may be an oversite on D* .com.
    I have been a cus. since '97. My account page shows the "Thank you for being a loyal customer".
    I received 2-R22 & a H23 about a month ago when the LNB on my on my sidecar 72.5 sat dish went out. After some talking with CSR's rather than fix this lnb they would replace the three older recvrs with new ones that could receive locals from 103W. This was quite a nice suprise. My hearts are still there and I am still under no commitment. So good things do happen.
    The access card on the new H23 went bad the other day and they are sending me a new one at no charge. Good luck to everyone.
     
  5. Jan 6, 2009 #965 of 1078
    runner26

    runner26 Legend

    105
    0
    Apr 8, 2007
    How about they keep the nickel and dime freebies and instead invest in doing something about the horrible customer support? As far as how they treat their loyal customers, I have been with D* for almost 7 years and when I needed a swm install to fix the dorked up software they foisted on me I was told that swm was "for new cusotmers only". They want to reward their loyal customers? They can start right there!
     
  6. Jan 7, 2009 #966 of 1078
    Steveknj

    Steveknj Icon

    1,455
    138
    Nov 14, 2006
    I'm not even getting that. I get some text about opinions and when you hit continue, it gives you a form to fill in feedback information.

    How do you know when your anniversary is?
     
  7. Jan 7, 2009 #967 of 1078
    machavez00

    machavez00 Hall Of Fame

    3,871
    39
    Nov 2, 2006
    Phoenix,...
    So, for me, the "Thanks" will turn into a button with a link in the near future?
     
  8. Jan 8, 2009 #968 of 1078
    SWORDFISH

    SWORDFISH Legend

    189
    0
    Apr 16, 2007

    Mine shows a "thanks" button with this message next to it:

    .

    They also sent a postcard in the mail which stated the same thing.

    I installed the dish in September 1994, but they show my anniversary as December 1994. I am quite sure I did not install the dish on my roof during December in Chicago.

    SF
     
  9. Feb 7, 2009 #969 of 1078
    Steveknj

    Steveknj Icon

    1,455
    138
    Nov 14, 2006
    Sorry to resurrect this thread, but, I have a question. I went to directv.com/thanks page and got the message that I hope I am enjoying my anniversary gift, but I don't recall getting any notice that I was GETTING an anniversary gift, nor do I see me getting an anniversary gift at this time....so...

    1) Is that a canned message on the website regardless of whether you are getting a gift or not.

    2) Is there a way to tell the MONTH of your anniversary? Mine says loyal customer since 2002, but no idea what month.
     
  10. Feb 7, 2009 #970 of 1078
    Grentz

    Grentz New Member

    5,916
    1
    Jan 10, 2007
    Your card might be in the mail. I know that mine was active before I got the card in the mail saying what I got and the month.
     
  11. Feb 7, 2009 #971 of 1078
    GTLYON

    GTLYON Cool Member

    16
    0
    May 4, 2008
    I'm pretty sure that the page you're referring to is just a generic page. If you log into that site it should say "stay tuned for future gifts". As far as finding out your anniversary month, you can either call, or as I did, where it says "feedback", just ask them. Mine is July 1999.
     
  12. Feb 7, 2009 #972 of 1078
    JLucPicard

    JLucPicard Hall Of Fame

    3,985
    0
    Apr 27, 2004
    I have seen some posts that said they got three months of Showtime and didn't get a notice - just noticed that they were receiving Showtime.

    You could try tuning those in, or go to DirecTV.com and look at "activity since last bill" and see if you see anything there.
     
  13. Feb 8, 2009 #973 of 1078
    Andrea T

    Andrea T New Member

    1
    0
    Feb 4, 2009
    I have never been disappointed with directv, they are always kind and helpful whenever I call with a question or have a problem. Getting free gifts for being a loyal customer is great and a good way to keep customers like me happy and is a nice way of saying thanks and that you apprecite me being a customer, I have only good words for directv we have been very happy with our service and have been a customer since 2000. Thank you for being so good to your customers that means alot.
     
  14. Feb 8, 2009 #974 of 1078
    Steve615

    Steve615 Hall Of Fame

    4,651
    38
    Feb 5, 2006
    Middle TN area
    Welcome to the forums and enjoy the site.
    We have been very satisfied with our DirecTV service over here too. :)
     
  15. Feb 8, 2009 #975 of 1078
    Crimson

    Crimson Legend

    115
    0
    Dec 9, 2006
    Been a customer for 5 years. Just notified I got Showtime free for 12 months. You might have to register? I clicked on a link someone in this forum gave like 3-4 months ago.
     
  16. Feb 9, 2009 #976 of 1078
    Mick

    Mick Cool Member

    16
    0
    Oct 23, 2006
    12 mos!

    I just clicked it today and got Showtime free for 3 mos. I'm not complaining, but surprised you got it for a full year. I've been a customer for 6 years.
     
  17. Feb 9, 2009 #977 of 1078
    karlhenri

    karlhenri Legend

    140
    0
    Sep 25, 2007
    There may be other parameters besides years as a customer that factor in the size of the perk received. I am thinking type of package subscribed to, monthly bill, credit score, past history of subscription, market you live in, interest preferences set in your profile etc.
     
  18. Feb 9, 2009 #978 of 1078
    Bingo123

    Bingo123 Mentor

    44
    0
    Jul 6, 2007
    I've been with DirecTV for 10 years.
    I just called them and asked about their loyalty program.
    They offered me 3 months of free Showtime. Cool.
    Thanks for the tip!
     
  19. Feb 10, 2009 #979 of 1078
    celblazer

    celblazer Member

    123
    1
    Oct 29, 2007
    NJ
    customer since 2002 and just got 3 months Showtime as my perk.
     
  20. Feb 10, 2009 #980 of 1078
    tkrandall

    tkrandall Hall Of Fame

    1,815
    3
    Oct 3, 2003
    I have Showtime channels for a year but rarely watch any of them. Would be nice if DTV gave you choice of reward. I would have chosen the sports pack, or maybe even Setanta, if offered the choice. Still, I appreciate the gesture.
     

Share This Page

spam firewall

Advertisements