Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Aug 1, 2008 #81 of 1078
    erict

    erict Legend

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    Been a cust for 10yrs. Last month I received a deal on my HD upgrade. I wonder if I will still receive a coupon in my bill if this is true. If not I am still a happy cust as I won't complain if I dont get anything for free. But the idea is nice:D
     
  2. Aug 1, 2008 #82 of 1078
    swans

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    I use to get 1 PPV movie a month free. I can't even remember what that was worth $1.99 maybe.
     
  3. Aug 1, 2008 #83 of 1078
    dhhaines

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    Just curious why the "extra 2 years" always seems to be a problem with alot of people:confused: . You've been with them for over 13 years. What's another two?
     
  4. Aug 1, 2008 #84 of 1078
    Upstream

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    In the 10 years I've been a DirecTV customer, their customer service has gotten way worse. Their prices have increased significantly for the same product I had 10 years ago.

    Meanwhile the competition has significantly improved. And new competitors (like Fios) are on the horizon.

    Ten years ago, DirecTV was clearly the best option; that is no longer the case. So why lock yourself into another 2 years of potentially deteriorating customer service and price increases?
     
  5. Aug 1, 2008 #85 of 1078
    rahlquist

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    Hey look, when I logged into my account 2 weeks ago I saw I could get a self install standard DVR free. So trust me I did.

    Thats a nice reward in and of itself.
     
  6. Aug 1, 2008 #86 of 1078
    rahlquist

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    So what service is it that yall are having so much trouble with? I call customer service only to get new receivers or activate them. I hear so many people say they customer service is bad and would like to know just what service they are providing poorly.
     
  7. Aug 1, 2008 #87 of 1078
    DanG48

    DanG48 New Member

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    I have been a loyal Directv customer since July 1995. I have my original bill from Circuit City which shows I paid to start up with one receiver and dish installed and service which you had to commit to one year at that time for a grand total of $1,059.94. Now compare that to what you get today!! I think they (Directv) has come a long way in the 13+ yrs I have been with them and I don't have any complaints with their service. I always say you get what you pay for and I feel I do. .that's my two cents for what it's worth.
    DanG
     
  8. Aug 1, 2008 #88 of 1078
    Upstream

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    Rahlquist -- I have had many issues with DirecTV in which I have received incorrect information and changes to my account which have resulted in erroneous charges or commitment extensions. And while mistakes happen, DirecTV is incredibly poor at rectifying their mistakes, and there is no consistency in the information you get from them. The biggest problem I had was over what ended up being several hundreds of dollars of billing errors and took me months to finally resolve (and actually never got completely resolved, but I just gave up).

    Read this thread ( http://www.dbstalk.com/showthread.php?t=119689 ). It paints an interesting picture of what happened to several people on this board who took advantage of a promotion they thought was offered by DirecTV, and how DirecTV responded to each of them (in an inconsistent fashion) after if became clear that the promotion was an error.
     
  9. Aug 1, 2008 #89 of 1078
    DCSholtis

    DCSholtis Up The Irons!

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    +1 Got my first set up at Sears around the same time I believe. My first receiver was the basic RCA one they had at the time. I think it was also the first year for MLB Extra Innings, couldn't believe my eyes when I saw all those baseballs games on the TV. That's when I saw Scooter on WPIX for the first time as EI back then used to include all OTA feeds as there were not that many RSNs as there are now.
     
  10. Aug 1, 2008 #90 of 1078
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I should mention this, which I've recently become aware of...

    The website link/redirect, and the information about it, was released before it was supposed to.

    I would expect that the program will be in full swing in under a month.
    The webprecense is not until 8/20 even though the program will probably start earlier
     
  11. Aug 1, 2008 #91 of 1078
    Steveknj

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    Thanks. For what it's worth, the CSR mentioned 8/13 as the starting date of the program.
     
  12. Aug 1, 2008 #92 of 1078
    dhhaines

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    I agree with you. In the 10+ years I've been with them I can only remember calling them 1 time when a storm took out my dish, other than activating receivers. (Still don't know why you can't do that online???)
     
  13. Aug 1, 2008 #93 of 1078
    FHSPSU67

    FHSPSU67 CE'er & Retired Engineer

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    With all these old installation stories, I had to look mine up.
    11-02-1995 Sony SASBD1 w/Dish Install $979.95 + 58.80 Tax = $1038.75
    I declined a second receiver for $549.95 + tax!
    :grin:
     
  14. Aug 1, 2008 #94 of 1078
    cmtar

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    I wasnt complaining, unlike 90% of the people on this forum do.
     
  15. Aug 1, 2008 #95 of 1078
    Carl Spock

    Carl Spock Superfly

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    Wow. A thank you gift from DirecTV for just being a good customer - six years in my case.

    I would be grateful if they would just stop beaming the programs directly into my brain. It's hard to sleep while wearing a tin foil hat.
     
  16. Aug 1, 2008 #96 of 1078
    Upstream

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    Beaming programs directly into my brain would be great. I wouldn't have to pay additional receiver fees for other rooms. I wouldn't have to hit pause to go to the bathroom.
     
  17. Aug 1, 2008 #97 of 1078
    heisman

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    This is exactly my problem with this company, and why I won't be back for a second contract. When I signed up, I paid $70 a month for a package that included all non-premium HD channels. 6 months later, if you want those same channels, it's $78. It's absurd that they can do this while you are in contract. At least when you sign a contract with a cellular provider, you know that you are locked into that rate for the entire contract. Heck, I've paid the exact same rate on my 3 sharing cell phones for the last 4 years without exception. From what I've read recently, it looks like legislation will have to take care of shady business contracts by video providers once again.
     
  18. Aug 1, 2008 #98 of 1078
    rudeney

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    Because, when you are under commitment, you get *no deals*. While that may not sound too bad, it can be when they come out with something new. How are you going to feel if you get a new HR21 for “free” and renew your commitment, but then in 6 months, they come out with MRV and DLB, but it requires upgrading to a new model. No problem, if you don’t mind paying another $199 (or more?) per unit.
     
  19. Aug 1, 2008 #99 of 1078
    rudeney

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    The last HR2x I tried to add was going to cost me $299, and that was when the website said “New Price $199”. The CSR said I “didn’t qualify” for the $199 price because I had added a receiver within 6 months *and* had “concessions” on my account (which were to fix their billing error!).
     
  20. Aug 1, 2008 #100 of 1078
    dhhaines

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    That has never been my experience with the company. I've been upgraded to new equipment each time I've wanted it for no charge, even while under a commitment.
     

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