Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Feb 10, 2009 #981 of 1078
    newsposter

    newsposter Hall Of Fame

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    it's been a while since i looked at the loyalty page so went to it and found this..which means nothing of course but it's different than what i saw a few months ago

    At DIRECTV, we value your opinion and thank you for letting us know how we're doing. You'll receive a confirmation email from us shortly and one of our Care specialists will respond to you within 48 hours. In the future, we will also notify you of future anniversary gifts using the email address you provided.
     
  2. Feb 10, 2009 #982 of 1078
    ericmylad

    ericmylad Mentor

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    Feb 9, 2009
    Make sure you're logged in and try it again. After I logged in, I went back to that page and then hit the continue button. Unfortunately, I didn't qualify for anything. :(
     
  3. Feb 10, 2009 #983 of 1078
    bym051d

    bym051d New Member

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    Sep 5, 2007
    Hmm... been with DTV for 10 years. The site just says "Stay Tuned for Future Gifts."
     
  4. Feb 10, 2009 #984 of 1078
    karlhenri

    karlhenri Legend

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    Sep 25, 2007
    The 3 months of Showtime, it seems you can get just for calling but other substantial stuff may be tied to our anniversary date. I passed on the Showtime because I did not want to hurt take free stuff and then dump it after the 3 months so I am not flagged as a serial freeloader.
     
  5. Feb 10, 2009 #985 of 1078
    jdspencer

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    Yeah, I got 3 months of Showtime, but didn't know about it until after the first month had passed.
    I'm a 12 year subscriber. I wouldn't consider it being a free loader if they gave it to you without asking. I don't plan on subscribing once the 3 months is over (this Thursday).
     
  6. Feb 10, 2009 #986 of 1078
    sbl

    sbl Icon DBSTalk Club

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    Jul 21, 2007
    Same here - just got a card in the mail saying I had three months of Showtime, but they actually turned it on a month ago, according to the web site, and never told me, even though I had signed up for "Loyalty" emails months ago. I sent them a request for an extra month and will see how far it gets me.
     
  7. Feb 11, 2009 #987 of 1078
    sbl

    sbl Icon DBSTalk Club

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    And barely a few minutes after I sent the request, I received a nice email apologizing and offering me an additional free three months! :D
     
  8. Feb 11, 2009 #988 of 1078
    tkrandall

    tkrandall Hall Of Fame

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    I have similar loyalty notification "successes" - I dont think it works consisentently well.
     
  9. Feb 11, 2009 #989 of 1078
    BK EH

    BK EH Legend

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    Oct 3, 2005
    Same here. But I noticed in my online acct activity that Showtime @ $0.00 was there the last week of Jan. Got the postcard last week.

    Been w/ them since Oct 1999.
     
  10. Feb 11, 2009 #990 of 1078
    durl

    durl Hall Of Fame

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    I recently got my postcard thanking me for being with them for 10 years. They gave me $5 off a month for 10 months. Works for me!
     
  11. Feb 11, 2009 #991 of 1078
    gaperrine

    gaperrine AllStar

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    I got my five year anniversary gift today. Free Starz for 12 months.
     
  12. Feb 11, 2009 #992 of 1078
    LOCODUDE

    LOCODUDE Hall Of Fame

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    Been with them over 7 years........ No such luck......... :)
     
  13. Feb 11, 2009 #993 of 1078
    bobnielsen

    bobnielsen Éminence grise

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    Bainbridge...
    My 6 year anniversary was in January. Nothing heard yet, but my account page says, "Stay tuned for future anniversary gifts." OTOH, I'm still getting my GM employee discount (I'm retired from Hughes) long after they sold Directv. Go figure.
     
  14. Feb 12, 2009 #994 of 1078
    nobodybutme

    nobodybutme New Member

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    Oct 21, 2008
    been a customer since late 90's. they turned on showtime in January and just sent me a card late last week, free for three months.

    I went to their thanks web address on the card and sent them a message saying thanks but would of rather had another DVR, they e-mailed me back, I was offered a free standard box, SD DVR, HD box, or for $99 a HD DVR.

    I picked a SD DVR and got free overnight shipping, they sent a R22 and 2 B-Band converters. (not really sure why the BBC)
     
  15. Feb 12, 2009 #995 of 1078
    jlluck

    jlluck AllStar

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    Oct 18, 2007
    Too little, too late.
    When I called and asked what could be done for me as I was thinking of leaving (been with them for a couple of years) they offered nothing. I didn't know about the "thanks" web site. I wanted to upgrade to HD DVR and start the HD package. I wanted to up what I was paying each month but felt I shouldn't have to pay $200 plus shipping for the HD DVR and they wouldn't make any deal. I didn't feel like they appreciated me as a loyal customer at all (granted a lot of companies don't). So I had to jump ship and go with the other sat provider who told me up front how they reward loyal customers in good standing. One being free upgraded equipment. D* is good but they could do better for very little IMHO.
     
  16. Feb 12, 2009 #996 of 1078
    JLucPicard

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    :up: to you for going where you felt you needed to go.

    But for the record, I believe their "Loyal Customer Program" rewards customers with four years or more under their belt. In my opinion, a two-year customer does not a Loyal Customer make - especially when you now agree to a two-year commitment when signing up. And the new customers pretty much get an pretty darn good deal when signing up anyway!
     
  17. Feb 12, 2009 #997 of 1078
    jlluck

    jlluck AllStar

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    Oct 18, 2007
    Gotcha. Does make more sense to be with them longer to be considered for a "loyalty" program. D* is good and the R15 seem to finally settle down and was a decent DVR. I woulda liked them to move farther/faster with DVR bells and whistles. I just couldn't wait for the DTvio. That should be an awsome machine when it comes out.
     
  18. Feb 12, 2009 #998 of 1078
    fl panthers

    fl panthers Legend

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    Sep 18, 2007
    3 months free that started a month ago and just got the card today been w/ d* for 11 yrs and don't watch movies.wonder if they will do a credit or something else?
     
  19. Mar 6, 2009 #999 of 1078
    Hoffasenior

    Hoffasenior Cool Member

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    Mar 13, 2007
    I'm waiting to hear from them soon. I have 4 years under my belt and around 2 ppv events a month ($55 a piece) since then. I better be looking at more than a few months of Showtime.
     
  20. Mar 6, 2009 #1000 of 1078
    djrobx

    djrobx Godfather

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    Jan 26, 2009
    I've never understood why companies have such an obsession with catering to new customers while leaving loyal customers hanging high and dry. 3 months of showtime after being with them for 10 years? Seriously? That's the best they can do? That's begging for churn.

    D* should consider offering loyal customers discounts/promos/equipment that are somewhat similar to new customer promos in exchange for a new 2 year commitment. That's got to be better than the alternative of losing the customer to someone else's "new customer" perks! AT&T U-verse offers people $250 cash back with NO commitment just to try their product. And if you try to cancel AT&T they throw major deals at you - I got $40 off for 6 months ... 1 month after signing up. Their system isn't quite as good as DirecTV - HD quality is an achilles heel for them, but for the price it's not bad. I realize that U-verse availability is limited and that it's not completely fair to compare the well established DirecTV to a brand new service trying to gain market share. Point being, more competition IS coming. I'm glad to see DirecTV has a way of getting some sort of perk without talking to the retentions department, but DirecTV ought to be thinking more carefully about how to keep their "loyal" customers happy.
     

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