Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Mar 6, 2009 #1001 of 1078
    w3syt

    w3syt Legend

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    Feb 17, 2006
    They count me loyal since 1996. They recently gave me 3 months Showtime , but, I had no way of knowing for the first month. I forget how we found out, probably on the next bill.
     
  2. Mar 6, 2009 #1002 of 1078
    ub1934

    ub1934 Icon

    518
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    Dec 30, 2005
    UpState NY
    11 years with D & they gave me 3 HD PPV as a thank you , :hurah:
     
  3. Mar 6, 2009 #1003 of 1078
    TonySCV

    TonySCV Legend

    164
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    Oct 10, 2006
    I had a pretty good experience with DirecTV today. I've been a happy customer since 1996, and this morning I had one of my 3 "owned" HR20-700 receivers die on me. I decided to call and see what they could offer in terms of a replacement for all 3 units, since I can still sell the other two HR20's while they are useful.

    After talking with an initial CSR, she made a comment about me being a loyal customer and transferred me without prompting to the "equipment" department. I was transferred to a VERY knowledgeable CSR with a heck of a lot of flexibility in what to offer, so I'm guessing it was retention, not just someone in a hardware group. I explained my request again and she offered to send me a receiver to replace the one that failed for free, a second HR22 (or 23) for $99, and a 3rd for $199. They also credited me 1 year of HD access (-$120), so I wound up getting 3 brand new HR22/23's for a total of $180 (albeit leased, but I'm fine with that).

    I was pretty happy with that. I figure I'll be able to get close to the $180 back selling the other two receivers. The additional HD capacity on the newer receivers will be welcome.

    Still a happy customer. :)

    - T
     
  4. newsposter

    newsposter Hall Of Fame

    1,429
    1
    Nov 12, 2003
    well i finally got the message

    Thank you for being a loyal DIRECTV customer!

    It's because of viewers like you that we've become America's favorite satellite television provider. Stay tuned for future anniversary gifts - it's just our way of showing our appreciation.

    -----------
    but i guess that means no gift yet..just teasing me with one.

    NOTE you must OPT IN to get email notices!
     
  5. DrummerBoy523

    DrummerBoy523 Godfather

    642
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    Jan 9, 2007
    Franklin, TN
    got the message too... just waiting..
     
  6. zmclean

    zmclean Mentor

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    Jul 7, 2007
    I got $5 off for 5 months. Says 2004 but been with them since Pegasus.
     
  7. Bsquared

    Bsquared AllStar

    77
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    Sep 12, 2007
    You guys could be waiting a while after receiving that message. I got the same email back around January 1st, and I still have not received a gift.
     
  8. newsposter

    newsposter Hall Of Fame

    1,429
    1
    Nov 12, 2003
    aww and there is a pretty gift there saying member since 2002..i was looking forward to opening it and emailed a complaint asking if i have a gift or not :)
     
  9. super17

    super17 Cool Member

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    Mar 5, 2009
    Well I bit the bullet and called them and asked what my anniversary date was (didn't know, 2004 btw). I asked about the banner and what kind of gifts I was entitled to. The CSR told me I was eligible for a equipment upgrade, since I hadn't done one in almost 2 yrs. So I was able to upgrade to HD DVR with only having to pay for handling. Pretty sweet.
     
  10. Podkayne

    Podkayne Legend

    173
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    Nov 1, 2007
    I've been with DTV since Sept. 1994, I have a five-digit acct number. I still remember paying bills to Directv and USSB! In Dec. '07 I added an HR-20 and went to HD...as appreciation they give me $20 off my bill for six months from January to June '08. Then in Jan this year I got the three free PPV.
     
  11. newsposter

    newsposter Hall Of Fame

    1,429
    1
    Nov 12, 2003
    here are 2 emails from dtv....

    Thank you for contacting DIRECTV. I'm sending you this email to acknowledge that we have received your message, and I wanted to share with you what is happening with your email.

    First, let me thank you for taking the time to email us. I see that you've been with us for 2002 years. I want to assure you that we will be reviewing your loyalty gift.

    We review and respond to every suggestion, inquiry and question we receive (unless you specifically requested for us not to follow up with you). Upon review of your email, I determined that we needed some extra time for research and investigation before providing you with our final reply. I have escalated your email to a specialist who will personally research your issue and reply to you.
    -----------
    2nd email 5 hours later..impressive time

    Thanks for writing. I understand your concern regarding the loyalty and anniversary gifts. To be eligible for any gifts or special offers you must have allowed promotional mail and email on your account.

    After a review of your account, I found that you have not yet allowed promotional emails on the account. You can sign up for this at directv.com. If there are special offers in the future we will notify you.

    I hope you find this information helpful and thank you again for writing.

    -----------

    oookay...so to even get a gift I need to 'allow promotional emails" to my account? :confused::confused::confused: If so we really need a mass email or sticky on this forum
     
  12. ktk0117

    ktk0117 Legend

    204
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    Nov 27, 2006
    Wow, you'd think after 2002 years of loyal service, you'd own DTV by now!!

    You should at least get a company car!! :lol:
     
  13. JLucPicard

    JLucPicard Hall Of Fame

    3,985
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    Apr 27, 2004
    I know this thread has been around for MONTHS, but I think the whole 'promotional e-mails' things was addressed early on here. Or in another similar thread early on.
     
  14. newsposter

    newsposter Hall Of Fame

    1,429
    1
    Nov 12, 2003
    i guess they are taking their time building it..maybe it's one of those cars that run on water.
     
  15. jimn9879

    jimn9879 New Member

    2
    0
    Mar 9, 2007
    Funny, I have "Loyal Viewer" checked on my directv.com subscriptions, but I haven't received any type of offer and the thank-you site says that I have been a "loyal customer" since 1996... boo hoo
     
  16. willardcpa

    willardcpa Legend

    168
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    Jun 5, 2007
    Eugene, OR
     
  17. msmith

    msmith Icon

    818
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    Apr 23, 2002
    When do they grant these? I'm pretty sure that this month is my 11th anniversary, and I've gotten nothing so far.

    I've never asked for a special deal, except on the HR receiver as a replacement to my HR10-250. I've been granted programming credits a couple of times due to their error or to offset the cost of an AM21 when they replaced an HR20 with an HR21.
     
  18. loudo

    loudo Well-Known Member

    4,778
    60
    Mar 24, 2005
    Central Maine
    Remember also, if you have received any perks (deals on new receivers or upgrades) recently, even though you may have been with them for 10 years, you may not get offered anything at this time. I know I didn't get anything offered this year, as they did a free movers setup for me, at my summer home last year. As a result of it, I really didn't get or expect to get any perks this year.
     
  19. weaver6

    weaver6 Icon

    563
    0
    Nov 2, 2005

    I did a free mover's connection last June, swapped an HR10 for an HR20 for $20 at the same time, and got my gift in September (one year of Showtime). Mine was a 5 year anniversary. Maybe they still give gifts for "significant" anniversaries under those circumstances.
     
  20. code4code5

    code4code5 Godfather

    445
    1
    Aug 29, 2006
    I also did the mover's connection last year and got a deal on a HR21-100, got the SWMline dish, have gotten discounts on an H10 and an H20, and just received notification that I'm getting Showtime for free for three months. I think the key to getting stuff is to upgrade fairly regularly, not just calling and asking "what can you give me." I couldn't be happier with D* customer service.
     

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