Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. trainman

    trainman Hall Of Fame

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    Jan 9, 2008
    Sherman...
    A few people in this thread have gotten 12 months (including me), but I don't think there's been any consensus on what, exactly, gets you the 12 months instead of 3. I've been with DirecTV since November 2004; I've had NFL Sunday Ticket every year, but no premium channel packages beyond my first six months or so.
     
  2. Sandy

    Sandy Legend

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    I have found that the less I call DirecTV, the happier I am. I'll just be happy with my 2 free months of Starz instead of 3.
     
  3. newsposter

    newsposter Hall Of Fame

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    Nov 12, 2003
    a friend who was a primestar member and converted to DTV in 2000 just got 3 months of sho

    nothing yet for me
     
  4. joebas

    joebas New Member

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    Jan 1, 2007
    It is odd that some are getting more then others. I did not even know why all of a sudden, about 2 weeks ago I started seeing showtime and Starz channels turned on. At first, I thought, oh, one of those weekend free deals, but then I noticed a week, then 2 weeks and started to wonder if they made a mistake. Then I got a letter in the mail explaining why we have it for 12 months. Sweet!!!! Been seeing lots of good flicks since then. Member since 2004
     
  5. Steveknj

    Steveknj Icon

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    Nov 14, 2006

    Interesting they would give you that gift!! I would think DVDs as a whole are in direct competition for viewers with something like DirecTV. In other words, the more time you spend watching a DVD, the less you are watching SAT programming.

    With that said. That's a pretty cool gift just for filling out a survey
     
  6. TxWizard

    TxWizard Cool Member

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    May 16, 2007
    I have been with DTV since 1997 and just got 3 months of Showtime free . I didn't know until I got the Thanks card from them.
     
  7. kram

    kram Godfather

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    Sep 3, 2006
    I've been with DTV for 10 years. I recently received a "Thanks" card telling me that I could purchase up to three (3) HD Pay Per View movies and that my account would be credited $5.99 automatically. Well, I purchased one of those movies Tuesday night, and I'm still waiting for that credit. Two calls to customer service resulted in two different stories:

    • We're having technical difficulties with the automatic credit
    • You'll receive the credit after you purchase all three movies

    The card says, "All you have to do is order up to 3 movies you want to watch and we'll automatically credit your account."

    And in fine print is says, "Three one-time credits for up to $5.99 will be automatically added to this account for the first three Pay Per View movies within the the next 12 months."

    No one at DTV seems to have any solid information about this loyalty promotion. Anyone else experiencing this issue?:mad:
     
  8. gpg

    gpg Well-Known Member

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    Aug 19, 2006
    Long Island
    I've became a customer in 1996. I just received three HD PPVs. I thnk the bigger gifts are reserved for people at the 5-, 10- or 15-year anniversary points.
     
  9. mobouser

    mobouser AllStar

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    May 23, 2007
    I got $10 off bill for a year been with D since 1998 and 2005.
     
  10. woodway

    woodway Cool Member

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    Sep 10, 2007
    I was a DTV customer from 1997 until today.

    During that time I paid my bill on time each and every month, installed equipment myself and called customer support maybe three times total. I was a model customer who paid DTV thousands of dollars. I never once got any kind of "thanks for being a great customer" reward from DTV.

    I tried to switch to the DTV HD package about nine months ago, and because I would have to go from a old dual LNB dish to a new slimline, and because the new dish would have to be located across my yard and lines run underground to the house, DTV referred me to a local installer who wanted about $600 to do the job. I put the decision off because I heard that Verizon FIOS might be coming to my area.

    Today I called to cancel my account as I just got FIOS. The CSR tried to offer me free upgrades and free service to stay. Where were these offers when they would have counted? Verizon ran the fiber underground from the street over 600 feet up to my house for free. The install was professionally done by a Verizon tech and cost me nothing.

    FIOS is up and running today. HD channels look great. Internet is blazing fast. My TIVO HD's are fully supported.

    I'm not complaining. I was a happy DTV customer for almost 12 years. But, in the areas where Verizon is deploying FIOS, the ante is being upped, and I thing that DTV will have to offer up more than a few free movies to retain customers.
     
  11. pouterson

    pouterson Mentor

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    Jul 28, 2007
    You bet they will....something like a better price would do it for me. Here's how they stack up to FIOS out here:

    DTV - $152 per month Premier package with 1 HD DVR, 1 SD DVR, 2 SD receivers, No Sunday Ticket

    FIOS - $124 per month all available channels HD and SD (same receiver setup), 20mb internet, telephone

    Just waiting for it to be activated here. This is going to make it tough for them to compete. The only thing you don't get is the Sunday Ticket and other Sports subscripton packages.
     
  12. Drew2k

    Drew2k New Member

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    Aug 16, 2006
    I just got my reward of three free PPV movies. That's $15 to me, so I appreciate it ... Thanks DIRECTV!
     
  13. loudo

    loudo Well-Known Member

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    They could give me FIOS for free and I would refuse it. To many bad previous experiences with cable.
     
  14. Brennok

    Brennok Legend

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    Dec 23, 2005
    I wouldn't consider Fios cable unless you also consider Directv as cable. I understand what you are saying but it doesn't make sense to me to rule something out when it isn't that same thing as your previous experience.
    Mind you I still have Directv but based off my Fios internet versus my experience with Time Warner/Roadrunner I would have no issues with switching.

    I almost did actually last week. The only things holding me back is I would have lost my SD E/W feeds and I would have to buy multiple Tivos to replace my Directivos, not to mention upgrading the drives or adding space to my media server for storage. I figure I will hold off till we get the full details on Directv's new Tivo.
     
  15. loudo

    loudo Well-Known Member

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    Central Maine
    FIOS is still cable, they just use fiber optic cable instead of coaxial cable. Until any cable company, fiber or coaxial delivery, would even get the slightest consideration from me, they would have to offer all of the local RSN, in a sports package like DirecTV or DISH does. About 50% of my TV time is spent watching various shows on RSNs.

    Guess we are all kind of off subject, I got carried way. :backtotop
     
  16. Bob Coxner

    Bob Coxner Icon

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    Dec 28, 2005
    They don't carry *all* of the RSNs but most cablecos carry the primary local plus Fox Sports Atlantic, Pacific and Central (I think Central is the 3rd one). Those 3 carry select programs from the various RSNs. If you just want to see a specific college game you'll usually find it on one of the 3, since most of the RSN programming is massively duplicated. I don't have cable myself anymore but my cable friends always manage to get the same distant college games that I get.
     
  17. smolenski

    smolenski AllStar

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    Oct 24, 2006
    Got 3 months Showtime. Can't say I'm particularly impressed. It was my 12th Anniv.
     
  18. jstuckemeyer

    jstuckemeyer Cool Member

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    Jan 27, 2008
    I ordered a protplan replacement for my HR2x because we thought it was defective. Once I received the replacement, hooked it up etc, I realized the dish needed realigned. I called Directv and they ordered a truck roll. After a week or so, I realized I'd like to keep the old HR2x, so I called Directv up to ask how and a nice young lady cancelled the return order and told me to keep it for free.

    Sweet!

    After the truck roll, the tech also replaced my old H2x with a newer ethernet model.
     
  19. TomMac

    TomMac Legend

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    Dec 22, 2006
    I also received my notice of three months of showtime. The perk is greatly appreciated but not wanted. I would rather have a bill credit equal to that amount, free HD for three months or some other service credit.

    I do not watch movies on TV. Plus during this time of the year I have better things to do with the longer warmer days than sitting in front of the idiot box watching nothing.

    :D
     
  20. May 7, 2009 #1060 of 1078
    thekatfighter

    thekatfighter New Member

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    May 6, 2009
    Last month I got a notice from DirecTV that said loyal customer since March 2005. bla, bla, bla...please accept this anniversary gift, 3 free pay per view movies. It went on to say "Just sit back and enjoy. There is NO CHARGES or strings attached, you can watch them anytime you want. bla, bla, and more bla. SO, I rented 1 movie on last months billing and guess what, when my bill came this month I WAS BILLED for that movie ! I have had other billing problems in the past, but this takes the cake. Do they not know what is going with DirecTV in billing ? Or is it just that they don't take time to see it.
    I sent in my payment today along with a copy of the notice. Think they will know it's from them ? Come on people, jobs are too hard to find these days for you to keep messing up on your jobs: nono2:.
     

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