Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. May 7, 2009 #1061 of 1078
    Shades228

    Shades228 DaBears

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    You will see a charge for it and you should also see a credit down in the credits section as well. If not look on your next statement.
     
  2. May 7, 2009 #1062 of 1078
    thekatfighter

    thekatfighter New Member

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    May 6, 2009
    I will check next months. I though it would be on there this time so I checked again, it wasn't. thanks, I'm sure you are rite. maybe I over reacted, but with money being tight these days, I would guess I'm not the only one. But anyway, thanks again
     
  3. May 7, 2009 #1063 of 1078
    ajc68

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    I was offered the three free PPV's a few months ago but never had a chance to use it. I didn't see anything about an expiration date, but I'm nervous to even bother trying now.

    I was also just offered today the three free months of Showtime/TMC. Is there an expiration date on this deal? I'm waiting for Weeds to start back up.
     
  4. May 7, 2009 #1064 of 1078
    apexmi

    apexmi Godfather

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    I haven't gotten a anniversary reward yet.. but they gave my boss a year of Showtime free... and he's only a Total choice level subscription...
     
  5. May 7, 2009 #1065 of 1078
    SteveHas

    SteveHas Hall of Fame

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    I can't quit see the pattern for these much appreciated anniversary gifts.
    Some folks with 10 years are getting 3 PPVs, while otehrs are getting a year of Showtime. There must be more to this.
    Last year I was very happy to receive Showtime for free for 3 months at my 9 year anniversary.
    I wonder what 10 years will get me? Whatever it is I will be happy.
     
  6. May 7, 2009 #1066 of 1078
    JLucPicard

    JLucPicard Hall Of Fame

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    Not sure what type of offer this was, but you can't expect to just call back sometime when you now want it and expect them to honor it. I don't know when Weeds starts up, but if you call four months from now, for example, I wouldn't expect to have them say, "Sure, here you go."

    I would measure in days/a few weeks versus months.
     
  7. May 8, 2009 #1067 of 1078
    ajc68

    ajc68 Icon

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    Jan 23, 2008
    I'm sure that not only is time a factor, but how much you spend annually. Some people may have been around for 10 years, but only subscribe to the base package, while others may have been on for three years but subscribe to many sports packages and/or PPVs. In my case I've never bought a PPV, so maybe they are trying to get me hooked by offering me three free ones...which I didn't even use!
     
  8. May 8, 2009 #1068 of 1078
    SteveHas

    SteveHas Hall of Fame

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    Thanks for the reply.
    That makes sense. I have been a sub for 10 years each with;
    mutiple DVRs, NFLST, multiple PPVs, and occasional premium channels.
    I can't wait to see what I get
     
  9. May 9, 2009 #1069 of 1078
    ajc68

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    Anybody have their three free months of Showtime taken away due to what D* is calling a mistake?
     
  10. May 9, 2009 #1070 of 1078
    mhendrixsr

    mhendrixsr AllStar

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    Nov 17, 2007
    I too received a postcard rewarding me with three PPV movies for being a "valued customer". After viewing several PPV movies I watched my bill for credits... which didn't show up on the next bill. I wrote an email to DTV with their response telling me that it was a "system" credit and that I should allow more time. So far I have been credited for two of the PPV movies and decided to wait for another month to see if next month's bill brings a third credit. A few days ago I received an email telling me they were giving me 3 months of free Showtime which made me a little happier. But, today, received another email that they had made a mistake and the free Showtime did not apply to my account. So, I await one more PPV credit. Yes, I appreciate the three PPV's but somehow the mistake with the free Showtime has deflated my appreciation a little. Seems like if I were truly a "valued customer" that they would honor their mistake... bite the bullet, as it were, to keep a "valued customer" feeling valued.
     
  11. May 9, 2009 #1071 of 1078
    machavez00

    machavez00 Hall Of Fame

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    Phoenix,...
    In march I started a free year of Showtime/TMC
     
  12. May 9, 2009 #1072 of 1078
    Cpt Guavaberry

    Cpt Guavaberry AllStar

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    Oct 15, 2007
    Guess I've had too many freebies over the past year. I didn't receive anything about free PPVs. :bang :nono2:
     
  13. May 9, 2009 #1073 of 1078
    jclarke9999

    jclarke9999 Godfather

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    My 10 year anniversary just netted me 3 free PPV. I'll gladly take it.
     
  14. May 9, 2009 #1074 of 1078
    su_A_ve

    su_A_ve Legend

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    Sep 26, 2007
    Never got anything for 2008. I sent an email and got runarounds until they forward my emails to the promotions dept.

    Today my Tivo DVR died, so called to get it replaced. I asked if I couldn't get an upgrade receiver as part of my anniversary gift. At one point, I was told yes, I qualified. However, I was to be transferred over. And then the 'free' was $49.99.
     
  15. May 9, 2009 #1075 of 1078
    dubber deux

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    Mar 7, 2009
    I really don't understand WHY folks think they are automatically entitled to anything for FREE. Nothing is ever free when it comes to business. You may receive various programs and channels for FREE, but somewhere else down the line another has to pay for it.
     
  16. May 9, 2009 #1076 of 1078
    kokishin

    kokishin Godfather

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    Sep 30, 2006
    Silicon...
    :lol: I just read your post. Cracked me up. Ever since I became CEO, I have enjoyed these kind of stories about our customer service. I'll have to send Ellen F. an attagrrl.

    All the best,

    Chase
     
  17. su_A_ve

    su_A_ve Legend

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    Sep 26, 2007
    Well, you want to be the other one that has to pay for it, be my guest... :)
     
  18. Bob Coxner

    Bob Coxner Icon

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    Dec 28, 2005
    10 yr sub. I got a card for $5 a month off for 10 months. Before I got the card (and knew about the discount) I was able to call and talk my way into 6 months of Showtime.
     

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