Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Aug 1, 2008 #101 of 1078
    Ken S

    Ken S RIP

    Feb 12, 2007
    Not really true. I was under commitment last August and when I called for another HD DVR they had one delivered (install guy gave it to me) at no charge.
  2. Aug 1, 2008 #102 of 1078

    Upstream Hall Of Fame

    Jul 4, 2006
    If they fix billing errors, they count the billing corrections as freebies, which quickly puts you over the "limit" if you are under commitment. I've been told by CSRs that the freebie limit is higher for customers without commitments. Of course if they keep making mistakes on your account, they are probably also erroneously extending your commitment. So the computer will think you just entered a new commitment and have received lots of freebies, and you are not eligible for any promotions.
  3. Aug 1, 2008 #103 of 1078

    rudeney Hall Of Fame

    May 28, 2007
    I guess either you two are very lucky, or I am very unlucky! I’ve never gotten any sort of concession of “freebie” with D*. I did a self-install of retail-purchased equipment back in 1998. I added a retail-purchased Ultimate TV when they came out, then over the years I added five more UTV's purchased used on eBay. Any of my calls to customer support were for PP claims (the occasional bad receiver, LNB, switch, etc.). My first HR20 (Sept. 2006) was $299. My second one, about a year later, was $299. My third one, after the price was lowered to $199 was…$299! Well, actually I bitched and moaned and they agreed to let me have one for $99. That is the only deal I’ve ever gotten – no free channels, no free hardware, no discounted packages, nothing! :nono2:
  4. Aug 1, 2008 #104 of 1078

    rahlquist Hall Of Fame

    Jul 24, 2007
    Make it 3, I was halfway into my 2 year from my free HR20-100 ($20 for profession deliver/install) and got a free SD DVR to replace the last non dvr on my account. As I log into the account today I can order yet another SD receiver or DVR for self install free.
  5. Aug 1, 2008 #105 of 1078

    ft800 Cool Member

    Aug 13, 2007
    When I subscribed to DIRECTV (I think it might be 2000 or 2002 but I can't remember) I bought a 3 LNB dish, standard receiver and standard Tivo from Circuit City. I even put in an extra hard drive in the Tivo. I've never had a time when I was out of contract, but it doesnt matter to me since I'm not leaving any time soon.

    Since that time I have called, received and paid the following:

    Called to replace standard receiver with HD receiver. Got HD receiver for free.

    Called for HD Tivo to replace HD receiver. Received HD Tivo for $199.00.

    Standard Tivo died, asked for Tivo to replace it. Recieved standard D* DVR for free.

    Called for 5 LNB dish and HR20. Recived both for $20.00 shipping.

    Called for HR2X to replace HD Tivo. Received HR21 and SWM LNB for free. This is the only time my commitment has not been extended.

    Each time installation was included. Maybe I've been lucky, but I think they have been more than fair to me. I have no complaints about their service.
  6. Aug 1, 2008 #106 of 1078

    celticpride Icon

    Sep 6, 2006
    As for the 2 year extension i inquired about if D* was to give me the free hddvr, even thouh ive been with D* for 14 years i like to keep my options open as erizon fios is available where i live. more than likely i'll stay with directv although they do things i dont like sometimes.for example abandoning tivo,yes they replaced my 3 tivos for free with3 HD dvrs but when 1 went bad 6 months later they replaced it with another hddvr D* extended my contract 2 more years after they told me they wouldnt do that,and yes i have the protection plan,plus still have problems with 1 of my hddvrs partial recordings ,audio dropouts and so on and so on.
  7. Aug 1, 2008 #107 of 1078

    dsheli AllStar

    Jul 15, 2008
    I got a HD DVR Plus for $40 dollars, but I had to sign a 24 month contract
  8. Aug 2, 2008 #108 of 1078

    Gunnyman Legend

    Jul 25, 2003
    I'm eligible for a free HD DVR. I don't have HD yet but I'm considering getting one now because who knows what they will be offering at Christmas time when Santa will (hopefully) bring me a new TV.
    I've been with DTV since July 2003 so 5 years.
  9. Aug 3, 2008 #109 of 1078
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    Nov 15, 2005
    Just a reminder that this program might start earlier than the 20th, and the website is expected available on the 20th as Stuart states.

  10. Aug 3, 2008 #110 of 1078

    Podkayne Legend

    Nov 1, 2007
    I've been with DirecTV since September 1994...I wonder if there's anything special for the VERY loyal subscribers? :)
  11. Aug 3, 2008 #111 of 1078

    jcwest Legend

    May 3, 2006
    OK, I do not want to start a "Firestorm" of complaints about what I haven't got yet.
    I'm usually one of those guys who seem to be the very last to get equipment and programing perks or at least a long time after everyone else.

    Can't remember the year but I've had D* standard service quite a while before NFL Sunday Ticket was dropped from the C Band BUD dishes.

    At this point I'd rather not list the exact details, could be for fear of jinxing what I've gotten.

    Not sure if what I got is the start of something or not but Saturday I got two e-mail notices from D* each stating a different amount of cash credit had been applied to my account and invited me to check my account on line, which I did.

    I was pleasantly surprised when I checked under recent activity:

    Credit for an HD DVR which I had paid for recently.
    Credit for SuperFan package I had paid for.
    Credit for the HD package.
    Credit $10 x 12 Program Credit.
    Got several Premium channels turned on @ $0.00 charge, no mention of for how long.

    J C
  12. Aug 3, 2008 #112 of 1078

    Hdhead Hall Of Fame

    Jul 30, 2007
    You must be living the good life! Or they feel extremely sorry for you. Wow, without even asking. Good for you.
  13. Aug 3, 2008 #113 of 1078

    finaldiet Hall Of Fame

    Jun 13, 2006
    Got my two HR20's when they came out for free along with dish ,multi-switch,etc. customer since 2000.:D
  14. Aug 3, 2008 #114 of 1078

    stlcardsblues Legend

    Jan 3, 2008
    sad thing is I do remember when I switched. May 1997 after havign enough of cablevision.
  15. Aug 4, 2008 #115 of 1078

    Seaking Mentor

    Apr 8, 2008
    Sounds like another Rodney I have heard about!:lol:
  16. Aug 4, 2008 #116 of 1078

    rudeney Hall Of Fame

    May 28, 2007
    Yeah! No respect! :nono2:
  17. Aug 4, 2008 #117 of 1078

    dcowboy7 Hall Of Fame

    May 22, 2008
    Pequannock, NJ
    "last time i saw a mouth like that, it had a hook in it" -al czervik, caddyshack. :lol:
  18. Aug 6, 2008 #118 of 1078

    ahatten AllStar

    May 16, 2007
    I used my perk and ordered another HD DVR Plus. I was very happy to see that they sent me out an HR20-700, so I don't have to worry about an AM-21!
  19. Aug 6, 2008 #119 of 1078

    Hdhead Hall Of Fame

    Jul 30, 2007
    Where did you get your perk notification? Mailing?
  20. Aug 6, 2008 #120 of 1078

    ahatten AllStar

    May 16, 2007
    Just logged into directv, went to add receiver and the saver was there. Some people see it, some don't. Also, it doesn't state which receiver you're gonna be receiving.....

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