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Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Aug 7, 2008 #141 of 1078
    FHSPSU67

    FHSPSU67 CE'er & Retired Engineer DBSTalk Club

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    The program doesn't start until 14 Aug, I believe.
     
  2. Aug 8, 2008 #142 of 1078
    mangust

    mangust Cool Member

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    When I go to "Add Receiver" I get an option to add any for free with the exception of the HD-DVR. That one is $99. Anybody knows if there is a commitment involved with any of these?
     
  3. Aug 8, 2008 #143 of 1078
    rahlquist

    rahlquist Hall Of Fame

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    I just got an R16 using this offer and yes there was paperwork indicating the new commitment.
     
  4. Aug 8, 2008 #144 of 1078
    loudo

    loudo Well-Known Member

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    I would venture to say YES, 2 years with an HD-DVR. I got a deal when I added my second one and still had a two year commitment. No problem though, happy with my service.
     
  5. Aug 8, 2008 #145 of 1078
    Ken S

    Ken S RIP

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    What do you think this means? :)

    [​IMG]

    We were one of the first customers to purchase from Amazon and every year we receive a little memento from them (coffee cup, gift certinficate, etc.). It's a nice idea.

    If DirecTV does something like that it will probably go a long way in their battle to retain good customers. It's a lot cheaper to keep a customer than it is to get a new one.

    It has to be well thought out though as I've also seen (from the inside) what happens when you roll out a program to your best customers and screw it up...that just gets ugly.
     
  6. Aug 8, 2008 #146 of 1078
    mangust

    mangust Cool Member

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    Hmm... My first impression was that it looked like a piece of coal ;)
    I sure hope there is something inside.
     
  7. Aug 8, 2008 #147 of 1078
    Upstream

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    Ken -- With the rising cost of fuel oil, a lump of coal is a pretty valuable gift. Much better than the plastic-dog-poo they sent me.
     
  8. Aug 8, 2008 #148 of 1078
    JLucPicard

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    There likely is a link in the listing for "Terms and Conditions" or something to that effect. That's where you will read that there WILL be a two year commitment with any DVR or HD or HD DVR purchase.
     
  9. Aug 8, 2008 #149 of 1078
    Ken S

    Ken S RIP

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    Upstream...I just let me three-year old play with it and a minute later I had...

    [​IMG]
     
  10. Aug 10, 2008 #150 of 1078
    wmj5

    wmj5 Godfather

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    I have been with D* almost 13 yrs. the only thing they have ever gave me was when I went hd they gave me 6 months of hd ($9.99) per mo. after 6 months I had to get 2 more refur. receivers and then I told them I wanted a new one, and they tacked a 2 yr. commitment to it, so I took out the protection plan and I will keep it untill my commitment is up, and this so call 10 yr. gift I would almost bet it comes with a 2 yr. commitment, D* don't give too much away,btw, I had to pay $99.00 plus s/h on my hd receiver now I think they are free. when my commitment is up I think I will try some of that free stuff that floots though the air for a while.
     
  11. Aug 10, 2008 #151 of 1078
    malice95

    malice95 Cool Member

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    Jan 5, 2008
    Finally giving something back to its long term customers!
    Its about time. I've had a bunch of issues with direct over the years
    but I have stuck with them. Giving something back would be nice.

    Mike
     
  12. Aug 11, 2008 #152 of 1078
    Garry

    Garry Legend

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    It shows the same here. Last week I ordered the free HD receiver, and got it two days later. Only problem was that it wouldn't turn on, no power. :(
    Called and they are sending a replacement.

    Has anyone got two receivers under the program?
     
  13. Aug 11, 2008 #153 of 1078
    Steveknj

    Steveknj Icon

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    Nov 14, 2006
    Alas, when I go to add a receiver, looks like prices are normal, ie $199 for HD-DVR etc. I am a loyal customer for more than 5 yrs. Guess I"m just not a PRIVELIDGED customer :(
     
  14. Aug 11, 2008 #154 of 1078
    scubajbc

    scubajbc Cool Member

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    Jul 15, 2007
    I received the HR20 on Monday, but took me until Friday to run the second RG6 and activate it. I checked again Saturday and offer was back to normal ($69, $99, $99 and $199). So maybe the activation turned off the offer?

    I wonder what would have happened if I ordered an H20 on Thursday? Free? $99? Or a phone call saying "Sorry, not gonna happen"?
     
  15. Aug 11, 2008 #155 of 1078
    FHSPSU67

    FHSPSU67 CE'er & Retired Engineer DBSTalk Club

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    Patience may be required here, I'm a 13 year customer and haven't seen it yet, but I'm confident they'll get around to us;)
     
  16. Aug 11, 2008 #156 of 1078
    JLucPicard

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    When is the last time you added a receiver or received a "goodie" (recurring credit, free movie channels or something like that)?

    I've been a DirecTV customer since 1998. I did a Mover's Connection in April 2007. Between the time you started this thread and sometime last week, mine went from regular price for all receivers/DVRs to $99 for an HD DVR and all others free.
     
  17. Aug 11, 2008 #157 of 1078
    Dolly

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    I don't see how D* could have a Loyal Customer Perks program only for people not under a commitment :confused: Seems to me if you are that Loyal of a Customer you are always buying and changing things so you are alway under a commitment. Unless this is just a ploy to get people that aren't under a commitment to become under a commitment :rolleyes: I hate to think that of D*, but that is the only thing that makes sense to me :(
     
  18. Aug 11, 2008 #158 of 1078
    scubajbc

    scubajbc Cool Member

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    I got the offer and I was 1 year into a new 2 year commitment with an H20 that I received in July of 2007. I'm sure it also has to do with how much you write your check out for every month.
     
  19. Aug 11, 2008 #159 of 1078
    loudo

    loudo Well-Known Member

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    This was last year, when the loyalty program was only a twinkle in someone's eye.
     
  20. Aug 11, 2008 #160 of 1078
    DCSholtis

    DCSholtis Up The Irons!

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    Just checked and I could get an HD DVR for $99 and all the other boxes free.
     

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