Loyalty/retention dept

Discussion in 'DIRECTV Programming' started by rhall64, Jul 12, 2019 at 11:32 AM.

  1. rhall64

    rhall64 New Member

    Sep 25, 2018
    Hello best phone number to call for discounts on your bill?
  2. ziggy29

    ziggy29 Icon

    Nov 18, 2004
    Portland DMA
    Call the standard for customer service. Talk like you intend to cancel your service or are unhappy with some aspect of it, and they may transfer you to retention. I suspect their "script" tells them this the workflow to follow; I could be wrong but I doubt they have any direct connection to put customers in direct contact with retention other than through the CSR or IVR. (Would be interested to hear if that's not right. I just can't imagine them giving a direct line to the retention department.)
  3. kb301

    kb301 Member

    Mar 6, 2014
    800-824-9077 is a direct line to retention. If I ever have an issue over pricing, I call them and I always leave the call happy.
    HGuardian and paranoia like this.
  4. paranoia

    paranoia DBSTalk Club DBSTalk Club

    Jun 12, 2014
    New England
    is that for everyone? including people who have been switched over to att ?

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