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Luckiest CSR

Discussion in 'DIRECTV Programming' started by Stuart Sweet, Nov 3, 2007.

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  1. Nov 3, 2007 #1 of 14
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I was having a problem with my MPEG4 locals so after the normal diagnostic steps, I called CSR. Yes even moderators have to do that every so often.

    The moment the CSR said "thanks for calling DIRECTV" the problem solved itself. Pretty cool!
     
  2. Nov 3, 2007 #2 of 14
    Kevin Dupuy

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    You must have accidentally called the "Psychic" Tier of CSRs.
     
  3. Nov 3, 2007 #3 of 14
    n3ntj

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    You must have been very lucky, Stuart. I spent an hour on the phone the other night because D* (CSR and tech dept. manager) was convinced MSG HD was indeed live and wanted to send a tech and charge me $70 to get MSG HD turned on for me, although D* doesn't carry this channel.
     
  4. Nov 3, 2007 #4 of 14
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Oh dear.

    I guess we can't win them all.
     
  5. Nov 3, 2007 #5 of 14
    Peapod

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    Shouldn't we expect better service than this? Someone recently asked about the churn rate...I can't help but think that these sort of episodes must be a factor.

    It's frankly ridiculous that the answer to a number of issues is, "Keep calling back and hanging up until you get someone who can help you out."
     
  6. Nov 5, 2007 #6 of 14
    tim81

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    if at first you don't succeed.....:lol:

    try someone else who makes minimum wage or works in india again?
     
  7. Nov 5, 2007 #7 of 14
    Upstream

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    I wonder if they would actually charge you $70 if the tech came to your house.
     
  8. Nov 5, 2007 #8 of 14
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I don't know if DIRECTV has overseas call centers, I recall being told at one point they didn't. I know that everyone I have spoken to has spoken clear English.
     
  9. Nov 5, 2007 #9 of 14
    gcisko

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    Did you go back to the latest national release before you called?

    :D :D :lol: :hurah:
     
  10. n3ntj

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    A guy I talked to yesterday to re-authorize my service on my HR20 (turned off for some reason right as the Colts-Pats game started!) spoke very broken English and I spent approx. 15 minutes for what should have been a 2 minute phone call because I couldn't understand anything he said...

    Not a common thing.. most of D* people seem to speak English. No idea where they got the fella from yesterday... Pakistan?
     
  11. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Actually I have an HR20 running 0x1B4 and was able to reproduce the problem there as well as on my other receiver.
     
  12. gcisko

    gcisko I am Iron Man!

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    OK but I can see where that would be a problem. Right? I Mean you call about something that is not CE related, but they want to know your software version. It might get dicey.
     
  13. cbearnm

    cbearnm Legend

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    I had the same experience about a year ago. The CSR asked "How can I help you?" and all I could say was "Wow, you are good.".

    If I recall, I was having a problem with HBO and as soon as she picked up, it cleared up. I was wondering of maybe there was refresh triggered by my call in. Anyway, it's nice to have it happen and makes the CSR laugh. (They do need that once in a while)
     
  14. shendley

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    No one has ever asked me what software I was running. I think most (all?) CSRs simply assume you're on the NR. The vast majority of them, I suspect, have never even heard of the CE program. I would, of course, never call a CSR to complain about a problem that seems to be specific to CE software.

     
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