Maintance call

Discussion in 'DIRECTV General Discussion' started by icr2002, Sep 17, 2019.

  1. icr2002

    icr2002 Mentor

    Feb 26, 2005
    We have been Direct tv customers for over 15 years. If I call and ask for a dish realign and lnb check, there have been more instances of losing sat 1 or 2 signal lately, would they put me into a new 2 year contract. I dont have protection plan. I remember something about a free checkup for long term customers like me.
  2. west99999

    west99999 Icon

    May 11, 2007
    There was a national outage on 103 satellite today that caused SFSS. There are no free service calls it will cost you $99 unless you can talk them out of it.
  3. RAD

    RAD Well-Known Member

    Aug 5, 2002
    Or if you were thinking of getting any receivers upgraded (which also would get a commitment) they'd do an IVR on the install and if the LNB or dish need work they'll do any fixes then.
    horace clark likes this.
  4. icr2002

    icr2002 Mentor

    Feb 26, 2005
    Thank you for the info. More worried about a new 2 year contract. Havent had one for 6 years now
  5. HoTat2

    HoTat2 Hall Of Fame

    Nov 16, 2005
    Oh ... I didn't know there was a satellite outage today ...

    Happen to know if it was 103 "ca" or "cb?"

    Naturally I would suspect the old geezer 103cb, or the "T10" satellite.

    Sent from my LM-V405 using Tapatalk
  6. west99999

    west99999 Icon

    May 11, 2007
    I believe it was 103 ca and just even transponders or maybe even just a transponder.
  7. SledgeHammer

    SledgeHammer Icon

    Dec 28, 2007
    You aren't going to get a contract for a tech call. Like the other guy said, it'll cost you $99 unless you can talk them out of it. What I have done in the past is "play dumb" with the tech support CSR and you might at least get a little discount lol. If you call them up and sound like you know what you're talking about, they'll probably tell you to pay the full hundsky.
  8. slice1900

    slice1900 Well-Known Member

    Feb 14, 2013
    I don't buy that there was an outage - or if there was it couldn't have been for more than a few minutes. There hasn't been a single post here or satelliteguys from people regarding channels being out of service. When D10 went out there were dozens of posts about it.
  9. Artificial Paradise

    Artificial Paradise Member

    Oct 9, 2014
    I got the pop up on my screen yesterday a few times between 7am and about 8:30am. Didn't affect the stations I was watching, but it was the outage on satellite 1. It was sunny and clear so not weather related.
  10. makaiguy

    makaiguy Icon

    Sep 24, 2007
    Aiken, SC
    ^^ Ditto. Wasted a bunch of time looking up signal strengths, checking connections, etc., and couldn't get rid of the popup. Watched a recording instead, and when I finished, the popup was gone.

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