Megathread: AT&T COVID-19 Response (Freeviews/Billing/Sports Subscriptions/Equip Returns)

Discussion in 'DIRECTV General Discussion' started by techguy88, Apr 21, 2020.

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  1. techguy88

    techguy88 Well-Known Member

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    Mar 19, 2015
    One stop thread for all the resources for AT&T's COVID-19 related efforts relating to DirecTV and its sister video services U-Verse TV, AT&T TV and AT&T TV Now. | Source

    Video Customers
    Key:
    [DirecTV] [U-Verse TV] [AT&T TV] [AT&T TV Now]

    Premium Freeviews
    • Showtime - March 21 - 26, 2020 | [DirecTV] [U-Verse TV]
    • Starz - March 26 - April 2, 2020 | [DirecTV] [U-Verse TV]
    • Epix - April 2 - 16, 2020 | [DirecTV,(HD only)] [U-Verse TV] [AT&T TV] [AT&T TV Now]
    • HBO & Cinemax - April 17 - 20, 2020 | [DirecTV] [U-Verse TV] [AT&T TV] [AT&T TV Now]
    On-Demand Freeviews
    • Hallmark Movies Now - Channel 1922 - April 19 - May 30, 2020 | [DirecTV]
      • *May only be accessed on an internet-connected HD-DVR. Not available for streaming.
    Entertainment Freeviews
    Original Group Available from March 26th - June 28th | Source

    • Ends April 19, 2020: BBC World News, CNN, CNN International, Fox Business Network, Fox News Channel, GMA Pinoy, MGM HD, Nick Jr., Revolt, ShortsTV, WGN America | [DirecTV] [U-Verse TV]
      • DogTV | [DirecTV]
    • Ends April 20, 2020: CNBC, MSNBC, Oxygen, Universal Kids | [DirecTV] [U-Verse TV]
    • Ends April 30, 2020: GSN | [DirecTV] [U-Verse TV]
    • Ends May 7, 2020: IFC | [DirecTV] [U-Verse TV]
    • Ends May 19, 2020: American Heroes, Aspire, AWE, AXS TV, Cheddar, Comedy.TV, Cooking Channel, Crime & Investigation, Destination America, Discovery Family, Discovery Life, Disney Jr., Disney XD, DIY, GAC, Hallmark, Hallmark Drama, Hallmark Movies & Mysteries, HDNet Movies, i24 News, ION Television, Justice Central, LMN, MTV Live, Nat Geo Wild, One America News, Outdoor Channel, Ovation, OWN, Science, Smithsonian, Sony Movie Channel, Sportsman Channel, The Weather Channel, Travel Channel, TV One, Up | [DirecTV] [U-Verse TV]
      • Cars.TV, ES.TV, Lifetime Real Women, Military History, MyDestination.TV, Newsy, Pets.TV, Recipe.TV, Ride TV, World Fishing Network | [U-Verse TV]
    • Ends June 4, 2020: Eleven Sports | [DirecTV] [U-Verse TV]
    • Ends June 28, 2020: SundanceTV | [DirecTV] [U-Verse TV]
    ------------------------------------------------------------------------------------------------------------
    Second Group Available from May 19 - September 1st | Source (Archive)
    • Ends May 31, 2020: CNBC, MSNBC, Syfy| [DirecTV] [U-Verse TV]
    • Ends June 1, 2020: CNN, CNN International, Fox News Channel, Oxygen | [DirecTV] [U-Verse TV]
    • Ends June 18, 2020 (Archived Source) Spanish Channels: Bandamax, Canal 22 Internacional, CANAL ONCE, Centroamérica TV, Cine Estelar, Cine Mexicano, Cine Nostalgia, Cinelatino, De Pelicula, De Pelicula Clásico, Discovery En Español, Discovery Familia, Enlace, Estrella TV, FOROtv, History En Español, HITN, MegaTV, Multimedios, Nuestra Tele, Pasiones, Telefe, TUDN, TVE (Television Espanola), Univision tlnovelas, ViendoMovies, Vme, WAPA América | [DirecTV] [U-Verse TV]
    • Ends June 20, 2020: Aspire, AWE, AXS TV, BBC World News, Cheddar, Comedy.TV, Disney Jr., Disney XD, FM, Fuse, FX Movie Channel, GMA Pinoy, GSN, Hallmark, Hallmark Movies & Mystery, HDNet Movies, i24 News, IFC, Justice Central, MGM HD, MTV Live, Nat Geo Wild, Nick Jr., One America News, Outdoor Channel, Ovation, ShortsTV, Smithsonian Channel, Sony Movies Channel, The Weather Channel, TV One, UPtv, WGN America | [DirecTV] [U-Verse TV]
      • Hallmark Drama | [DirecTV]
      • Cars.TV, ES.TV, MyDestination.TV, Newsy, Pets.TV, Recipe.TV, World Fishing Network | [U-Verse TV]
    • Ends July 1, 2020: Crime & Investigation, FYI, LMN | [DirecTV] [U-Verse TV]
      • Lifetime Real Women, Military History | [U-Verse TV]
    • Ends July 2, 2020: Revolt | [DirecTV] [U-Verse TV]
    • Ends July 31, 2020: Ride TV | [U-Verse TV]
    • Ends August 1, 2020: American Heroes, Cooking Channel, Destination America, Discovery Family, Discovery Life, DIY, GAC, OWN, Science, Travel Channel | [DirecTV] [U-Verse TV]
    • Ends September 1, 2020: ION | [DirecTV] [U-Verse TV]
      • ION Plus (incorrectly referred to by its old name ION Life) | [U-Verse TV]
    Sports Subscription Updates Due to Season Delays (Updated April 16, 2020)
    • NBA League Pass| [DirecTV] [U-Verse TV] [AT&T TV] [AT&T TV Now] | The NBA has suspended the 2019-2020 season. AT&T is actively motoring impacts to the NBA season.
      • As an NBA League Pass subscriber, you may authenticate and login to the NBA App using your DIRECTV, U-verse, AT&T TV and AT&T TV NOW credentials to access all the great NBA content on demand during this time. This includes full length and condensed replays of all games from the 2019–20 as well an expansive archive of classic games and content.
    • NHL Center Ice | [DirecTV] | The NHL has suspended the 2019-2020 season. AT&T is actively motoring impacts to the NHL season.
      • Your subscription to NHL Center Ice includes authentication and login to the NHL App using your DIRECTV credentials. There you will have access to full replays of all 2019–20 NHL regular-season games available to stream on demand.
    • MLB Extra Innings | [DirecTV] | Updated: April 16, 2020 - AT&T has begun to credit charges for customers MLB Extra Innings subscriptions. AT&T will notify customers and restart charges once a decision has been made about the MLB season.
    • MLS Direct Kick | [DirecTV] | Updated: April 16, 2020 - AT&T is postponing payments for MLS Direct Kick subscriptions. AT&T will notify customers and restart charges once a decision has been made about the MLS season.
    All AT&T Services
    • See their consumer section of their COVID-19 website for all products (I'm only including bits related to video specifically DirecTV here.)
      • Waive any late payment fees that any postpaid wireless, home phone or broadband residential or small business, U-Verse TV or DirecTV customer may incur because of economic hardship related to the coronavirus pandemic.
      • AT&T has set up a web portal to submit waiver requests related to COVID-19 situations that are "causing many hardships. If you find yourself in financial trouble and unable to pay your bill" If you need to submit a waiver request for late fees/overages please go here.
    • [DirecTV] [U-Verse TV] and/or AT&T Internet customers now have an extended timeframe to return their equipment. The timeframe has been increased from 21 days to 60 days. (Support article.)
    Last Edited May 22, 2020: Added Second Round of Freeview channels
     
    Last edited: May 22, 2020
    schmave1 and Dishdude714 like this.
  2. techguy88

    techguy88 Well-Known Member

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    387
    Mar 19, 2015
    This post is reserved for things found by members here but not posted by AT&T yet. ;)
    • COVID-19 Loyalty Offers: If you are experiencing a hardship relating to COVID-19 and are thinking about disconnecting your DirecTV / U-Verse TV service to save money call the Loyalty Group and see if there are any offers available to help. Some members have reported AT&T is offering 3 month COVID-19 loyalty offers to help out with the bill.
      • Please be patient when calling in as hold times could be longer than normal due to COVID-19 as this is common place at the moment with a lot of companies.
    • Combine Bill Customers: If your DirecTV or U-Verse TV bill is combined with Postpaid Wireless, AT&T Internet and/or AT&T Phone your service will not be interrupted from March 13 - May 13. (More detail here.) Update: The pledge has been extended to June 30, 2020
    • Standalone DirecTV / U-Verse TV customers: If you have a past due balance and your bill says your service maybe interrupted due to non-payment call into customer care and request a payment arrangement / extension. If you call in before your services are interrupted they can work with you on an arrangement/extension. (More detail here.)
    • Preferred Xtra (DTV Only): If you don't want to pay for the RSN charge at the moment until the time sports begin you can call into customer care or the Loyalty Group and migrate to the Preferred Xtra package.
      • It is similar to the Xtra package but only includes ESPN, ESPN2, Fox Sports 1 and NBC Sports Network. It does not include any other sports channels and does not bill the Regional Sports Fee. It doesn't include Nick Jr. Universal Kids or FM. If your on Ultimate because of the StarzEncore channels they can be added as an add-on to Preferred Xtra for $7.99/mo for just the StarzEncore channels.
     
    Last edited: May 22, 2020
    Dishdude714 likes this.
  3. MrWindows

    MrWindows New Member

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    Oct 12, 2010
    Phoenix,...
    I believe I saw that Epix is on until May 2nd.
     
  4. techguy88

    techguy88 Well-Known Member

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    Mar 19, 2015
    That I have no clue the official page said it ended April 16th. I subscribe to Epix so it says on for me.
     
  5. makaiguy

    makaiguy Icon

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    Sep 24, 2007
    Aiken, SC
    Not working here. Get the "you need to subscribe" screen.
     
  6. AZ.

    AZ. Legend

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    Mar 27, 2011
    Well my 92 year old mother spends the winter with me.....She suspends her Direct account while here.....Now she is stuck and getting billed and no one watching TV.....
    ATT said their is nothing they are going to do to help!
    And thats after 2 phone calls and 50 minute wait time each call!
    I couldnt be more pissed off at them!
     
  7. mws192

    mws192 Godfather

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    Jun 17, 2010
    Epix is available on the AppleTV app through May 2nd (no provider log in required). Directv had previously opened it up for a shorter duration.
     
  8. dreadlk

    dreadlk Hall Of Fame

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    Sep 18, 2007
    Earth
    It was working the last time I checked it. That was maybe a week ago.
     
  9. techguy88

    techguy88 Well-Known Member

    842
    387
    Mar 19, 2015
    AT&T reinstated the COVID-19 Freeview channels effective from May 19th 5:00pm ET through June 18th for DirecTV and U-Verse TV customers.

    @James Long could you pin/sticky this thread so it is easier to post DirecTV related COVID-19 updates all in one place so it is easier to keep track of please?

    Edit: AT&T updated their blog post indicating the exact dates when each channel leaves the COVID-19 Freeview window. I updated the first post accordingly please reference that post to find out when your favorite channel leave the Freeview window.
     
    Last edited: May 22, 2020
    syphix and Dishdude714 like this.
  10. the future is now

    the future is now AllStar

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    Jun 9, 2010
    Los Angeles
    this is great work techguy88, thanks!
     
    techguy88 and Dishdude714 like this.
  11. AngryManMLS

    AngryManMLS Active Member

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    Jan 30, 2014
    MN
    DirecTV refunded my subscription to MLS Direct Kick a few weeks ago. It's hard to say if we will have any semblance of a season at all.
     
  12. mrro82

    mrro82 Legend

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    Sep 11, 2012
    Cordova, TN
    Wish they would for League Pass.

    Sent from my Pixel 4 XL using Tapatalk
     
  13. AngryManMLS

    AngryManMLS Active Member

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    Jan 30, 2014
    MN
    To be fair MLS had only played two weeks which was available for all DirecTV subscribers to watch for Direct Kick. I paid in full for the entire season but after contacting DirecTV the rep told me that if the season resumes I can have the option of resubscribing at the likely reduced cost the package will be.
     
  14. mrro82

    mrro82 Legend

    741
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    Sep 11, 2012
    Cordova, TN
    I agree. I just wish they would for League Pass cuz if NBA comes back I doubt the League Pass will even be used.

    Sent from my Pixel 4 XL using Tapatalk
     

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