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Missing Channel! Dish is NO HELP!

Discussion in 'General DISH™ Discussion' started by Dustin_Moore, Nov 6, 2007.

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  1. Nov 6, 2007 #1 of 23
    Dustin_Moore

    Dustin_Moore Mentor

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    Aug 8, 2003
    Long story short:

    AT 250 W/Locals
    HD Pak
    (2) 622 Receivers both w/L447

    I've lost channel 410 Altitude Sports and Entertainment. I've had this channel since it began broadcasting. It's now gone from both of my boxes. (Yes, I'm viewing all channels in the guide :lol: ) My sister and brother-in-law who live down the block with a 622 /L447 are getting the channel.

    I've called Dish Network for about a week on this issue. I've gotten the run around.

    Has anybody had a situation like this? Any advice or a special number to call would be appreciated.
     
  2. Nov 6, 2007 #2 of 23
    MSoper72

    MSoper72 Godfather

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    I've lost channels before and got them back by doing a switch test. If that does not work, try doing a reset by pressing the power button for 5 seconds and then release it.
     
  3. Nov 6, 2007 #3 of 23
    Dustin_Moore

    Dustin_Moore Mentor

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    Aug 8, 2003
    I've tried all of the above multiple times:(
     
  4. Nov 6, 2007 #4 of 23
    HobbyTalk

    HobbyTalk Hall Of Fame

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    My channel guide shows that there is no channel 410 at all. A 622 on 447
     
  5. Nov 6, 2007 #5 of 23
    Dustin_Moore

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    It's a regional sports net, you probably wouldn't get it unless you're in the Rocky Mountain region.
     
  6. Nov 6, 2007 #6 of 23
    pdxsam

    pdxsam Godfather

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    Jun 19, 2004
    Dumb suggestion time... did you accidentally lock it out?
     
  7. Nov 6, 2007 #7 of 23
    JohnH

    JohnH Hall Of Fame

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    Do you have 129 sat? How about channel 360?
     
  8. Nov 7, 2007 #8 of 23
    Dustin_Moore

    Dustin_Moore Mentor

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    Aug 8, 2003
    Yes, I have 129, but I DON'T have 360 either.
     
  9. Nov 7, 2007 #9 of 23
    Raymie

    Raymie Godfather

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    Mar 31, 2007
    Can you see 119?
     
  10. Dustin_Moore

    Dustin_Moore Mentor

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    Aug 8, 2003
    Yes, I can see 119, all other channels are working fine.
     
  11. KeViN_VSC

    KeViN_VSC Mentor

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    Nov 7, 2007
    Its a RSN. Depends on your zip code.
     
  12. Jim5506

    Jim5506 Hall Of Fame

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  13. bairdjc

    bairdjc Legend

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    Sep 22, 2005
    could this be a hardware issue? e.g. an LNB going funky and not liking certain tp's?
     
  14. Dustin_Moore

    Dustin_Moore Mentor

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    Aug 8, 2003
    I will try changing LNB's I have an extra set.
     
  15. FTA Michael

    FTA Michael Hall Of Fame

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    Can you see Channel 6012 - Sirius Super Shuffle? Or Channel 159 - Si TV? According to Tony's superb Dish Channel Chart http://ekb.dbstalk.com/119list.htm, they're on the same transponder as Altitude.

    If you can see those channels, my guess is some sort of database/Zip Code mistake that accidentally moved you off the list of Altitude-eligible viewers.
     
  16. Dustin_Moore

    Dustin_Moore Mentor

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    Aug 8, 2003
    I'm convinced it's a problem at the account level. I took the receiver to my fathers house. Did all the normal tricks and still no dice. I can rule out this being my environment.
     
  17. cubbies7774

    cubbies7774 New Member

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    Feb 15, 2008
    About three weeks ago the Altitude channel went missing. Called tech support, they said it was an issue with the TV station and they would report it. Two weeks later, still no channel. Emailed tech support- where they told me to reset reciever, do this switch test, point dish, etc. Still no go.

    Then today tech support said Altitude is not available in my area. I live in Broomfield, Denver suburb - and I don't get the Regional Sports Network, that by the way I have had for years up until a few weeks ago....

    So anyway, I have an inquiry into Altitude, we'll see what happens. I'd be surprised if they came back and said I don't get it here....then I'll ahve to deal with , yet again, Dish tech support.
     
  18. bartendress

    bartendress Godfather

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    Oct 8, 2007
    Does this really elevate to the ceo@... level?

    Next thing you know, we'll be using this for paper cuts and hang-nails.
     
  19. Shellback X 23

    Shellback X 23 Legend

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    Sep 18, 2004
    I have 410 and 414, in fact I have all RSN's a mile north of the Mexican fence in Calif. Lacrosse is playing.
     
  20. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    No, but it frequently gets results from "the head office." It is not good to abuse it, but if there is a problem to be solved, as opposed to a "you folks charge too much for this service" "or "your installer's attitude sucks" type complaint, it seems to be a viable last resort but only after exhausting the usual remedies. And a polite, thorough email is everything.

    This particular situation seems complicated - it could be hardware, but probably not. It could be simply an account info field entry problem - but not something a typical csr would be able to deal with. So maybe use the email address.
     
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