missing program guide info

Discussion in 'DIRECTV General Discussion' started by chuck1996, Feb 2, 2018.

  1. Feb 2, 2018 #1 of 11
    chuck1996

    chuck1996 Mentor

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    Jun 28, 2007
    For the past 3 days now, the program guide for my local channel 4, NBC New York, has shown "To Be Announced". All other channels seem to be up to date. Resetting the box doesn't seem to help. Anyone else seeing this? Should I call it in to DirecTV?
     
  2. Feb 2, 2018 #2 of 11
    STEVED21

    STEVED21 Godfather

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    Feb 6, 2006
    I have had the same problem. I set up recordings on 392 which has the guide data.
     
  3. Feb 2, 2018 #3 of 11
    chuck1996

    chuck1996 Mentor

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    Jun 28, 2007
    Thanks, Steve. I've had to do that too.
     
  4. Feb 2, 2018 #4 of 11
    jimmie57

    jimmie57 Hall Of Fame

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    Resetting the receiver does not clear out the old Guide data.
    Do a search for CLEARMYBOX and let it run. It is similar to a reset but clears out all old data and graphics.
     
  5. Feb 2, 2018 #5 of 11
    texasbrit

    texasbrit Well-Known Member

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    many people report the same issue with ny channel 4. there's a problem with missing guide data
     
  6. Feb 2, 2018 #6 of 11
    Steveknj

    Steveknj Icon

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    Same issue here. As long as it's been reported and they are aware, I won't bother calling. "Luckily" (I say that in quotes, because this is the ONE thing positive about he new GUI in a backwards sort of way), because my HR54 is on the new GUI, it automatically looks for the show on ALL channels and it found it on 392 so there was nothing I had to change. But people have been complaining about that feature too (since it sometimes will default to channels that they don't get).
     
  7. Feb 2, 2018 #7 of 11
    chuck1996

    chuck1996 Mentor

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    Jun 28, 2007
    Thanks. I know now that they are aware of the issue.
     
  8. Feb 2, 2018 #8 of 11
    scottmck66

    scottmck66 New Member

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    Jul 10, 2007
    Staten...
    Thanks, same problem here but 392 also showing “to be announced” after tonight’s schedule. Might have to set a manual record for Super Bowl
     
    Last edited: Feb 2, 2018
  9. Feb 2, 2018 #9 of 11
    texasbrit

    texasbrit Well-Known Member

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    Yes, 392 is no longer an option
     
  10. TimCoh

    TimCoh Cool Member

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    Dec 24, 2011
    4 just came back. 392 gone in the guide.
     
  11. Janice805

    Janice805 Legend

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    Nov 26, 2005
    I have 392 and 393 in my guide and get both channels.
     

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