This afternoon a technician came by to realign my dish. He did an excellent job and was very professional. A few hours later I received an automated call from DirecTV, wanting to know if I was satisfied with the service. The problem came with the final question: "On a scale of 1 to 10, how would you rate the level of service and professionalism of the technician? Enter your answer and hit the pound key." I entered 10, but then accidentally hit the * key instead of #. Realizing my error, I hit #, and received this message: "We at DirecTV value your satisfaction. Would you like to be transferred to a customer service representative to resolve your issues?" (this isn't a direct quote, of course) I was a little surprised by this response, and wasn't sure what it meant. So I instinctively declined. Almost immediately I began to wonder... did the system interpret my mistake as being a "1"? If so, I don't want an excellent tech to receive a negative mark. Hoping to resolve this I called DirecTV and spoke with a CSR. I told him what my concern was. He made a note in the system that the tech did an excellent job and was very professional. He noted that a mistake may have been made during the automated call. Would you recommend further action? I would hate to see this tech get a negative mark because of my error. Thanks in advance.